Не советую. Первый раз, когда очень ждали возвращения домой I do not advise. The first time I really looked forward to returning home

We rested in Karolinka in the second half of July 2019. I decided to write a review only now, when the emotions have already subsided a little.
Let's start in order. I booked back in March, because I know how quickly places are sorted out during the season. I was looking for a two-room suite, as we have two small children (2 and 3 years old) who needed to be separated for a restful sleep. And so I found something that suited me very well according to the description - a two-room junior suite in the Karolinka-2 hotel. Having phoned the director of the complex, I found out all the questions that interested me. He assured me that this room would be ideal for families with small children, he said that it would be possible to arrange a transfer from the Odessa railway station. I immediately transferred the prepayment to the card and clarified that it had been received. Everything was OK.
Now it's time to pack my suitcase, I decided to call to find out if I need to take towels, a hairdryer with me, and arrange a transfer. I call at 7 pm. The girl says that she is now accommodating guests and will call back when she gets to the reception. I waited until 9.30, but no one called me back. They didn't pick up the phone themselves. I called the next day in the morning (departure day). There was no response to my words that they promised to call me back, and no one called back. They said not to take towels, a hair dryer - that's all they give out. As for the transfer, they said that they have only one driver, so go yourself either by bus or by train (fortunately, they told where to get on and off - it turned out to be quite simple on the train). I was also interested in the question of whether it makes sense for us to come right after the train (arrival in Odessa at 6 am), or it is better to take a walk somewhere in Odessa and arrive at the settlement, which they have at 2 pm, because it is not very convenient to sit on suitcases with small children. To which I was told that we can come right away, since our room will be free, and we can immediately check in. On this beautiful note, we gathered the children and hit the road.

Upon arrival in the morning at 8.30 in Karolinka at the reception, we were met by a not very friendly administrator who said that our room was occupied, and what we want is check-in at 14.00. When I told about our conversation the day before with one of their girls, they answered me - "This cannot be, you could not have been promised this. " Well, since we are with children, we were offered to leave things in another uncleaned room and were given one bed so that we could put someone to sleep if necessary, and promised to clean our room as soon as possible. Further, during checkout, they demanded confirmation of the prepayment, which made me extremely angry, because, firstly, no one said that you need to save some kind of receipt or screenshot of the payment that was made in March, and secondly, after payment, I clarified from the director on receipt. My screenshot was saved in the correspondence, so I presented it, but what if I deleted it or changed my phone? How would I prove it? You need to be warned about these things.
As a result, our room was cleaned for 5 hours, because they called us to check in at 14.10. The mood was already very "rosy", but we still did not know what was ahead of us. And our Junior Suite was waiting for us! To get into it, we were taken outside the hotel, outside the gate. And so we go to some kind of utility yard, or a parking lot - because there are cars parked there, and geese are running around, the gates are wide open - that is, a child can easily run out and run along the streets of Zatoka.
And here it is our room on the first floor with access to all this beauty. Now about the number. The room consisted of 2 rooms, a small corridor and a bathroom. In one room there are 3 beds, there was a TV, a wardrobe, and a safe. In another folding sofa, on which I slept with a child and once still crawled on the floor, because it is not intended for two people, but it is still normal with a child. There was also a single bed that we didn't use, a table with chairs and a fridge. There was no TV and air conditioning in this room, but there was some kind of metal block plugged into the socket, which periodically beeped terribly, and woke my child a couple of times, after which I turned it off. As they explained to me, there was a gate next to our window, and this block was responsible for the operation of the magnetic keys, every time someone applied the key, this thing squeaked. Worried about the comfort of vacationers - do not say anything. The interior doors are old, the handles barely hold on to them, the doors themselves creak. And in general the room looked very miserable, the language does not turn to call it Junior Suite. The bathroom is all dirty, the mixer in the shower fell off, but we learned how to use it. The bathroom door didn't close at all. The outlet in the toilet hung at the level of the children, pulled out next to the switch, which in the dark constantly fell into this outlet with a hand. Having received a lot of impressions from the room, I went to the reception to ask to nail at least some pinch on the door. This request was fulfilled quite quickly while we went to eat. At the reception, I heard a familiar voice - it was the director of the hotel, Mikhail. Having expressed my impressions from communication with the staff and from the Junior Suite received, I heard the phrase - "I know everything that you want to tell me. " He certainly tried to smooth the situation, but I did not see any special actions. It all came down to the fact that it’s good that he at least does something there, otherwise all the employees are careless, and he can’t check all the numbers personally.
In general, we decided that we somehow need to live for 2 weeks, so we will try to look for pleasant moments. Which by the way were. Namely, it is proximity to the sea, really going beyond the territory and walking for about 5 minutes, you find yourself on a large sandy beach. I was also pleased with the presence of a swimming pool on the territory. It is not as big as it seems in the photo and video on the site, but still. The breakfasts that are included in the price are quite good. Basically, you could eat. The girls in the cafe at breakfast are very friendly, which cannot be said about those who sit in the administration. Although there was one woman at the reception who tried her best to smooth out the rough edges, but there were too many of them.

Back to surprises. In the evening there was a shower, a cold shower, as there was no hot water, although the boiler was hanging. The water was also lowered for a long time, but the warm one did not go. The next morning, a woman from the reception brought us a bottle of wine as a sign of reconciliation, which did not come due to the lack of hot water. After calling the plumber 2 times to our room, the water did appear - it turned out that he simply forgot to open some tap on the boiler. Luckily the problem was solved. But then another surprise awaited us - right under our number, about ten meters from the door, cars came and pumped out feces. The cars were big with barrels, there was a terrible roar, the windows all looked out exactly there onto the utility yard. And it happened probably every 2-3 hours. It's just beyond words. You go to the sea, hoping to spend time outdoors, sitting at a table near the room to drink tea, but in the end you sit inside, you can’t let the children out, because they simply can’t run there, and you listen to how feces are pumped all the time, a feeling that from all over Zatoka. By the way, there was a playground for children on the territory, but it is also not in the best condition, like the whole territory. Again, it looks much better in the photo than in reality. There was also a children's room, with the so-called animator. I went there once with my 2 year old. It smelled terribly of dampness, the carpet was covered in wet spots (I suspect from those children who have not yet learned to control their urination). There were quite a few toys. My son actually liked it. When we were there, an animator girl, probably 18-19 years old, was sitting on the phone, older children were watching a cartoon. Well, I played with my little one. It seems like in the mornings she does some kind of exercises for the children, we weren’t there - I can’t say anything.
Separately, it is worth noting the cleaning of the rooms. By what principle and with what frequency they produce it, remains a mystery to us. The first 5-6 days no one came to us at all. Then I asked for at least some kind of rag or mop so that I could clean up after the children myself. The request was fulfilled and the room was cleaned - the floor was washed and the bed was changed. Then probably 3 more times the floor was washed for us and the bed was changed 2 times. In the end, the cleaning lady very insistently asked us to wash the floor almost every day. I don’t know what caused it, after the first attempts to resolve issues with the administration, we abandoned this failed idea, and were just waiting to return home.
Yes, it was the first time each of us really wanted to go home. Thank you Caroline workers! It may seem that I already cling to everything, but believe me, we are absolutely picky people. Nobody expected the level of a foreign hotel. But the fact that we lived there is not worth 1600 UAH / day. This room is generally unsuitable for renting out to guests, as for accommodating employees - completely, but not for guests. And I also want to mention some of the workers who lived next to us - no respect, they could gather under the windows and loudly discuss something, laugh, smoke, and this was at 10 pm when we tried to put the children to bed. After the comments, the situation could repeat itself.
In general, to everyone who is going to visit this hotel, I suggest to think carefully. Do not choose Monet's body, otherwise you will also watch the pumping out of feces. Well, I really hope that Mikhail will remove this 2-room junior suite from the list of rooms available for check-in, as he stipulated in our conversation.