Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
7.0
Cleanliness:
5.0
Food:
1.0
Amenities:
7.0
In April 2016, we bought 4 coupons for accommodation at the LEV hotel for 8 days / 7 nights (4 double rooms), Zatoka, Limanskaya st. telephones (correspondence in SMS provide).
In the month of May, he called back directly to the hotel and clarified whether there was our payment for the "Purchase" and the date of arrival with departure; I was assured that everything is in order, our reservation is valid, we can come.
Two weeks before the trip (and we had a check-in on Saturday, August 27), the hostess of the hotel Marina called back and said that they could not accommodate us on the 27th, because the Belarusians had not left her, and she could only accommodate us from the 29th August from Monday. As a result, we agreed that all of us (8 people) would be accommodated for 2 nights in one three- and one four-bed room.
Upon arrival in Zatoka, we were accommodated in the promised 2 rooms, but they refused to return the money for 2 rooms, offering to stay an extra night for 2 couples after the coupon expired. those. to leave not on the 3rd of September, but on the 4th. This suited us as one couple had to leave on September 1st and the other couple had train tickets for September 3rd.
Later it turned out that we do not have breakfast (although the coupons clearly indicate that breakfast is included in the price, I provide coupons); we are not allowed to enter the common kitchen; paid parking - 20 UAH (this was not included in the coupon either); For a week the room was never cleaned and the bed was not changed.
On August 29, we were settled in 4 rooms, and a week of vacation flew by unnoticed. But that's not all, on Thursday, September 1, Marina said that she could not give us two more rooms for one more night as compensation, since there were no free rooms, but she would give one five-bed room and the four of us could spend the night in it. And we again agreed to their terms.
On Saturday, September 3rd, we were "rejoiced" that we must vacate the rooms before 12 noon and no one will compensate us for anything. If you want to stay, pay 370 UAH per couple and live.
As a result, we managed to relax in the hotel "LEV" with the following results:
1. Paid for accommodation (4 rooms) - 10400 UAH;
2. Breakfast (25 UAH per person per day * 2 people in a room * 8 days * 4 rooms) - 1600 UAH service not provided;
3. Parking for 3 cars * 7 days * UAH 20 - UAH 420 without warning;
4. Non-cleaned rooms (there are no towels either), 1 pair of batteries for 2 air-conditioning remotes and a TV, shifting responsibility to "Pokupon" and stories that their cooperation is over (but at the same time, "Pokupon" still sells a share in this hotel), unfulfilled promises and departure in complete negativity.
P. S. THANK YOU ALL SO MUCH FOR THE "WONDERFUL" HOLIDAY WHICH YOU WANTED FOR MORE THAN 4 MONTHS!! !
In the month of May, he called back directly to the hotel and clarified whether there was our payment for the "Purchase" and the date of arrival with departure; I was assured that everything is in order, our reservation is valid, we can come.
Two weeks before the trip (and we had a check-in on Saturday, August 27), the hostess of the hotel Marina called back and said that they could not accommodate us on the 27th, because the Belarusians had not left her, and she could only accommodate us from the 29th August from Monday. As a result, we agreed that all of us (8 people) would be accommodated for 2 nights in one three- and one four-bed room.
Upon arrival in Zatoka, we were accommodated in the promised 2 rooms, but they refused to return the money for 2 rooms, offering to stay an extra night for 2 couples after the coupon expired. those. to leave not on the 3rd of September, but on the 4th. This suited us as one couple had to leave on September 1st and the other couple had train tickets for September 3rd.
Later it turned out that we do not have breakfast (although the coupons clearly indicate that breakfast is included in the price, I provide coupons); we are not allowed to enter the common kitchen; paid parking - 20 UAH (this was not included in the coupon either); For a week the room was never cleaned and the bed was not changed.
On August 29, we were settled in 4 rooms, and a week of vacation flew by unnoticed. But that's not all, on Thursday, September 1, Marina said that she could not give us two more rooms for one more night as compensation, since there were no free rooms, but she would give one five-bed room and the four of us could spend the night in it. And we again agreed to their terms.
On Saturday, September 3rd, we were "rejoiced" that we must vacate the rooms before 12 noon and no one will compensate us for anything. If you want to stay, pay 370 UAH per couple and live.
As a result, we managed to relax in the hotel "LEV" with the following results:
1. Paid for accommodation (4 rooms) - 10400 UAH;
2. Breakfast (25 UAH per person per day * 2 people in a room * 8 days * 4 rooms) - 1600 UAH service not provided;
3. Parking for 3 cars * 7 days * UAH 20 - UAH 420 without warning;
4. Non-cleaned rooms (there are no towels either), 1 pair of batteries for 2 air-conditioning remotes and a TV, shifting responsibility to "Pokupon" and stories that their cooperation is over (but at the same time, "Pokupon" still sells a share in this hotel), unfulfilled promises and departure in complete negativity.
P. S. THANK YOU ALL SO MUCH FOR THE "WONDERFUL" HOLIDAY WHICH YOU WANTED FOR MORE THAN 4 MONTHS!! !
Translated automatically from Russian. View original
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