Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
1.0
Cleanliness:
5.0
Food:
1.0
Amenities:
4.0
My stay at this hotel was an extremely unpleasant and emotionally distressing experience.
We paid for seven nights, but we only spent one night there before checking out early. We were not refunded for the unused days.
After this incident, I required medical attention, and I have supporting documents and photographs.
Interacting with the management during this difficult situation was particularly difficult for me. Instead of support, I encountered actions that I perceived as preventing me from seeking help, which increased my stress and feelings of insecurity.
My personal belongings were also moved without my consent. My cat was temporarily moved to another location without my knowledge. Upon my return, I discovered I had no access to my belongings, which caused me great anxiety.
During my stay, I also experienced difficulties accessing my already-paid room, which further contributed to the overall negative experience.
I'd like to make a special note of the hotel restaurant: the prices seemed excessive relative to the portion sizes and service level. For example, a portion of six shrimp cost 490 UAH.
Unfortunately, this experience was extremely negative for me, and I cannot recommend this hotel to other travelers.
We paid for seven nights, but we only spent one night there before checking out early. We were not refunded for the unused days.
After this incident, I required medical attention, and I have supporting documents and photographs.
Interacting with the management during this difficult situation was particularly difficult for me. Instead of support, I encountered actions that I perceived as preventing me from seeking help, which increased my stress and feelings of insecurity.
My personal belongings were also moved without my consent. My cat was temporarily moved to another location without my knowledge. Upon my return, I discovered I had no access to my belongings, which caused me great anxiety.
During my stay, I also experienced difficulties accessing my already-paid room, which further contributed to the overall negative experience.
I'd like to make a special note of the hotel restaurant: the prices seemed excessive relative to the portion sizes and service level. For example, a portion of six shrimp cost 490 UAH.
Unfortunately, this experience was extremely negative for me, and I cannot recommend this hotel to other travelers.
Translated automatically from Russian. View original
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