There is no service. Not a luxury hotel. Bed bugs. The sea is good. The price does not match the quality

Written: 9 july 2016
Travel time: 1 — 5 july 2016
After deleting my review on the website of the Anna Maria hotel in the "REVIEWS" section, I decided to write here as a warning for those who have not yet made an advance payment, and for those who have already paid, that they were on the alert and must have taken a remedy for bed bugs .
We read reviews before the trip, but there were only places in this hotel for this period (they rushed to look late) - here we went out of hopelessness.
We arrived, first of all we were told to go through the door under a white curtain from flies and mosquitoes to the hotel management for registration, payment of the full cost of living and making a deposit in the amount of 1 thousand hryvnia (40 USD) in case of causing material damage to the property of the Anna complex -Maria. After registration and payment of funds, we were shown our number. If you are not satisfied, the money will not be returned back. These are hotel rules.

The hotel rooms are mediocre, there is no luxurious furniture, as stated on the website. Chinese fan. I want to note that this is not a suite and not a premium hotel.
Overpriced. San / node is tiny 1m2 with a washbasin 40cm wide, very uncomfortable. Everything flows on the elbows. It’s uncomfortable to come just to brush your teeth, I’m already silent about how to wash something. There is a large refrigerator in the room, the compressor of which is buzzing every hour, whoever sleeps lightly, be prepared for this. The view from the room is either on the gardens or on the pool with the so-called restaurant and a very noisy fountain. Regularly, neighbors in the private sector burn leaves, dry grass (is it really impossible to resolve this issue with them? ), We came to rest from a gassed city, breathe fresh air, specially climbed away, and here it is...
There are no mosquito nets on the windows. The air conditioner is hung technically incorrectly, the unit that works outdoors is hung on the balcony and the hot air from the compressor blows the room on the balcony. the air conditioner is on - it is simply impossible to be on the loggia. Degrees 50-60 temperature regime. Be careful who travels with children so that your baby does not get heat stroke breathing fresh air on the balcony while you cool the room with air conditioning. After turning off the air conditioner, it takes several hours (2-3 hours at least) for the temperature on the balcony to return to normal. I want to note that in the building in which the HOTEL management is located, there are mosquito nets on the windows. They put it only for themselves, but for vacationers it's all the same.
Bed linen does not smell fresh. The towels are the same. Dark in color to hide stains. My advice to you is to take your own bed linen 2-3-4-5 sets, depending on how much you eat there and be sure to have your own towels. Bed linen may protect you from biting bugs, because. they live in the mattress. If you have thin skin, be prepared to face bed bugs. The management of the hotel does not process mattresses and the room as a whole.

Restaurant. It is good, tasty, high quality and expensive. But! Not always. I don’t know why it’s impossible to keep the brand, since they set the price of Kyiv restaurants ???? ? Why serve reheated pork ribs 15 minutes after ordering? Warm on top and cold on the inside. Or does the chef consider himself the smartest? Why cook borscht from canned food? Why serve tea refilled? Why can't rice be checked before serving to make sure it's not fully cooked? Why shamelessly pepper salads? Why bring cutlets right away, then a side dish, and at the very end the first?
Be prepared to wait an hour or more for an order in a restaurant. Be ready to eat a side dish with a cutlet or chop right away for lunch
The sea is super, yes there are algae, but still super! The sand is clean. Although there are a lot of cigarette butts in the lounge area, but this is already the mentality. The shadow area is small. There are enough sunbeds for everyone, but in the sun. Be prepared for this. Rise from the beach 8 floors. Be prepared for this.
Because of the cool sea, they are ready to close their eyes to the service and flaws in the kitchen, but they are not ready to endure bedbug bites and smelly towels with sheets. The price does not match the quality.
We will be glad if our review helps those planning their vacation not to step on the rake as we did, and the hotel owners to correct the flaws.
Translated automatically from Russian. View original