"Ваш отдых у нас--ваши проблемы"..или как мы отдохнули в Фортеции "Your rest with us is your problems" .. or how we rested in Fortecia

So. . Let's start with the fact that we ordered a tour to the Solnechny boarding house. We took economy without meals, but the website indicated that there would be an opportunity to cook for ourselves, which was very important for us. We were 5 people. My wife and I and three children. At the entrance to the Iron Port, a sweet girl responsible for resettlement in a sweet voice told us that everyone who goes to Solnechny is unspeakably lucky, because Solnechny is not yet ready for reception, but the hotel complex Fortecia (Fortecia) kindly began to accommodate us, especially withher words were incredibly lucky for those who took the economy. like us. And so we arrived at the place. . We were met by a gloomy little man, like his name is Alex, he is the owner. As it turned out later, he is also the owner of Solnechny, again from the words of the girl. It was immediately clear that he was, to put it mildly, not quite ready to receive people, which he showed with his whole appearance. I nicknamed him for myself Mr. "Yes, you wait, everything will be. "So. . . for a long time he asked several times to whom what numbers should be, ran away and ran many times, which caused genuine laughter from those who came to rest. In short, badly poor we were settled. We got a room with private facilities, which at first we were delighted with. And although we ordered a 5-seater room, and they offered us a 4-bed, they brought a bed and, in appearance, everything seems to have become nothing. But, upon further examination of the room it turned out.... the hair dryer was not working, which was immediately reported (well, okay, we went to the economy in general, and we had our own hair dryer), the shower is a separate issue. . . MOLD everywhere, cobwebs in the corners, the smell of damp plaster in the room, the walls below were furred from moisture. But oh well, given that we went to the economy - tolerable. I immediately went to find out if there would be an opportunity to cook for myself. . And here, in my opinion, Mr. loot and send you after the loot is mastered. After that, I realized that our vacation with them is purely our problems. We did not wait for the promised stoves and the opportunity to cook. Having addressed a couple of times on various minor issues, I realized that, in principle, all appeals are useless and the salvation of drowning people is the work of the drowning people themselves. They smiled sweetly at all your questions, said that it was good, we understood, we would take measures and that was it. No action was taken, as if the conversation never happened. . Of course, no one bothered to rest. but the attitude towards residents (vacationers) is rather disregard, pumping out the dough is obvious, purely material interest, like a cash cow. What else.... WI-FI. . . Although it is on the territory, it works absolutely poorly, and on the third day it disappeared altogether. In response to requests and remarks that there was no Internet, promises were heard that we would eliminate everything, but at the time of departure there was still no Internet. Having understood the essence of these "businessmen", we bought cards with no limit from Kyivstar and used a relatively normal connection. According to the general impressions, the hotel was absolutely not ready to receive settlers. Absolutely everyone noticed this and talked about it on the way back. . . On the second day of the stay, the bar was opened, and with it the music. . . So I will say, those who believe that rest is not only swimming in the sea, drinking in a bar, but also lying down in the evening to relax in silence - you are NOT here. The music is screaming loudly, of poor quality, and all sorts of shnyagnaya abyyakovost. Requests to be quieter were answered. . . People have a rest, the bar works, if people sit until the morning, then the music will be until the morning. That is, those who want to sleep, especially with children, did not come to rest, but to listen to the drunken bleating of 2-3 drunken mares who could not find a man in the first days, as well as the same drunken cries of employees until 3-4 in the morning. Very muddy management, on the eve of departure they said that there were already new people in our room, and when it came time to rent a room, they offered to extend the room until departure for a fee. And even when we were leaving the room, no one came to take it. That is, I could take out of it what I wanted. But I was brought up not like the management of this hotel complex. Would I recommend this to my friends, definitely not. Attitude towards people at the level of a milking cow, the main thing is to go crazy and don’t interfere with us, we won’t help you in any way, or, in other words, your rest with us is your problems. But, despite the extremely low-quality and not friendly hotel, in general, the impressions of the rest are only positive. But, unfortunately, these positive impressions in no way relate to the Fortetsya hotel complex.