Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
3.0
Cleanliness:
4.0
Food:
7.0
Amenities:
7.0
So, we (4 women with 5 children) rested in the Golden Ear in June 2012. We were looking for a sanatorium by the sea (to treat children, well, to get some kind of treatment for one thing). Of course, our choice fell on the Golden Ear - after all, what reviews - everything should just be fine! In addition, such a wonderful site - everything is described and beautiful photos.
In fact, it didn't work out very well.
So summary:
1. Territory:
A beautiful green area - well-groomed lawns, an abundance of flowerpots and flower beds, benches, swings, gazebos, but due to the huge number of people (during our arrival, according to the director, the sanatorium was 100% full) it was simply unrealistic to stumble somewhere . It was very inconvenient to move around with a stroller around the territory: for example, in the main building (we lived in it) the doors are not sliding, the angle of the ramp is 45 degrees, and from the ramp you also have to make a sharp turn to the right (on a small “patch”) to get into the door, as long as someone opens it. At the end of our vacation, the porter began to work, but this did not always save him, since he was doing something else and she was always free. In addition, to get into the medical building with a stroller, you have to go straight along the pool, where there are sun loungers and vacationers. There were constant conflicts due to the fact that the stroller hit someone or ran into someone's shoes.
2. Entertainment:
Good entertainment programs (especially for children) and concerts (there was a circus, a meeting with a poet, a music program, and painting lessons) - Thanks to the animators, organizers and artists!
3. Nutrition:
Good food - a lot of vegetables in all forms, fish, meat, greens. But there are few fruits (this is in the Crimea) and their quality left much to be desired, so we bought fruits at the market. It was always very cold in the dining room, coming from the pool with a wet head, we felt not very comfortable. Several times they asked to make the temperature normal (since we have small children), but all to no avail. We were told that this ventilation was connected with the hot shop and it was impossible to regulate the temperature. In general, in the future they took sweaters with them to the dining room.
4. Treatment:
Treatment - it seems that there is equipment and personnel, but it is necessary that there are no eternal queues. We had to refuse procedures, because we were told that there was simply nowhere to “stick” us, or they offered us such a time that we would have been broken all day. There is no registry, you just walk around the offices and think for yourself: how, when and where you should be in time (despite the fact that there are procedures that are not compatible with each other, but no one talks about this either). Also there are no phones to contact honey. staff to reschedule the procedure (if, for example, we have an excursion). When my child fell ill, in order to get to the doctor, I had to stand in a queue of newly arrived vacationers who were prescribed procedures and started sanatorium cards, since they had time coupons, but we didn’t (and give me a time coupon administrator refused). Honey. We liked the staff, everyone was quite responsible, but it was obvious that they were so busy that it was unrealistic to demand anything more.
5. Beach:
We rested in June, and we got the feeling that no one was waiting for us. Sheds were not equipped on the beach (they were made right during our vacation). There were not enough sun loungers and (especially) umbrellas. The beach was not cleared of large stones (with us, a woman slipped on a boulder and broke her arm). Therefore, special footwear is required. There were a lot of jellyfish! Swimming was uncomfortable. There were no beach towels on the beach or a drink bar as promised on the website. So I had to carry everything with me. Dry closet on the beach during the period of our holiday (3 weeks) was never cleaned! The smell is all over the place. My daughter got sick when she went there. When we made a remark, the staff did not react in any way.
6. Numbers:
The rooms are ordinary. Furniture is normal. A TV with a diagonal of 20 centimeters probably could not turn it on for a long time. Moreover, such a TV was even in my friend’s suite (although there was a photo from the LCD on the site). But at the end of the holiday they still replaced the TV. The curtain in the shower did not help, so the floor was always wet. The cleaning was irregular and purely superficial (they didn’t dust, they didn’t cover the pastel, they just vacuumed and took out the trash). When we first moved in, they didn’t clean up at all for 4 days, they didn’t even take out the garbage, but there was enough garbage (since we unpacked our bags). Then there was a problem with the replacement of towels - since towels were not issued either at the pool or at the beach, we took towels from the room. The administrator at the reception told me: "If you want to change the towel, throw it on the floor in the bathroom. " Well, as in all normal hotels. The towel lay 3 days on the floor. As a result, I took the towels that I wanted to change and went to the 1st floor to the manager. body. It was faster and more reliable.
7. Administration:
At the reception, administrators, in addition to vacationers, are also involved in marketing and sales, that is, they can talk on the phone for a long time right in front of you, describing to potential vacationers the charms of the sanatorium. And you wait, maybe you will change your mind about asking questions. The reception is not at all aware of the events in the sanatorium, they did not know if they give towels on the beach (it’s good that we asked people who had already been there), they didn’t know until what time the children’s room was open (they insisted that until 20.00 - the same it says on the site, but in fact, until 14.00 - and it was inconvenient if I had some procedures after dinner, for which I could not take my daughter). In general, the administration lives its own life.
We also had one unpleasant situation with documents. We didn't have a safe in the room (they are only in suites and comforts). Safes at the reception are located in a separate room. When you check in, you are not assigned a specific number of the safe, but simply offered to take a free cell. I know how to use the safe (there was a standard option), so I put the documents in the safe. A week passed and I decided to remove the plastic card there as well. I dialed the code, but the safe won't open. I turned to the reception, they told me that they needed a senior administrator, who would be on Friday (and this was on Tuesday). I agreed to wait as I had time. On Friday morning, a senior administrator came, I explained the situation to her, she immediately began to convince me that it was my fault, that I forgot the code or number of the box in which I put my documents. In the end, I insisted that she open my cell. Some man's documents were found in the safe - there was a Ukrainian passport and money. My papers were missing! I was shocked! And the administrator says to me: “I told you that you forgot the cell number, maybe the documents are in your room at all. ” From such impudence, I just lost the gift of speech. Then they sent the porter to my room so that I could show him that there were no documents in the room. Marasmus! Naturally, they were not there. I asked the administrator to collect a commission and open all the cells in her presence (especially if she thought that I forgot her number). I asked her to pick up the recordings from the video cameras (it turned out that they were in the director's office, and he would only be there tomorrow, and I was offered to wait for him). In general, the administrator did nothing and was an example of Olympian calmness. I tore and threw - my husband began to find out how the Russian Consulate in Simferopol works, and what the procedure is, and told me the details by phone. In the afternoon, the senior administrator went up to my room and calmly gave me my documents with the words: “It turns out that you forgot that you left your documents with us in the ADMINISTRATION SAFE”. I didn't know I could open safes! In fact, it turned out that the cell was faulty. One of the vacationers found an open safe with documents and handed them over to the reception. The administrators calmly put them away in their safe (where they keep the daily proceeds) and did not even make an attempt to return the documents to their owners (although you could find us by last name).
So, the biggest minus of the sanatorium is the administration and staff. The administration is indifferent, passive, there is no transfer of information between shifts of administrators. Usually we are used to the fact that at the hotel you can contact the reception, and the administrators will independently resolve all issues, but here you personally have to change towels, talk with the maid about cleaning the room, borrow a sun lounger and umbrella on the beach, and so on.
In general, our vacation ended more or less safely (and thank God). I myself do not want to return to this sanatorium and recommend it to my friends. If you have stayed in normal hotels and know what real service is, it is better not to spoil your vacation. Or immediately tune in to the fact that there will be flaws that are very difficult not to notice.
In fact, it didn't work out very well.
So summary:
1. Territory:
A beautiful green area - well-groomed lawns, an abundance of flowerpots and flower beds, benches, swings, gazebos, but due to the huge number of people (during our arrival, according to the director, the sanatorium was 100% full) it was simply unrealistic to stumble somewhere . It was very inconvenient to move around with a stroller around the territory: for example, in the main building (we lived in it) the doors are not sliding, the angle of the ramp is 45 degrees, and from the ramp you also have to make a sharp turn to the right (on a small “patch”) to get into the door, as long as someone opens it. At the end of our vacation, the porter began to work, but this did not always save him, since he was doing something else and she was always free. In addition, to get into the medical building with a stroller, you have to go straight along the pool, where there are sun loungers and vacationers. There were constant conflicts due to the fact that the stroller hit someone or ran into someone's shoes.
2. Entertainment:
Good entertainment programs (especially for children) and concerts (there was a circus, a meeting with a poet, a music program, and painting lessons) - Thanks to the animators, organizers and artists!
3. Nutrition:
Good food - a lot of vegetables in all forms, fish, meat, greens. But there are few fruits (this is in the Crimea) and their quality left much to be desired, so we bought fruits at the market. It was always very cold in the dining room, coming from the pool with a wet head, we felt not very comfortable. Several times they asked to make the temperature normal (since we have small children), but all to no avail. We were told that this ventilation was connected with the hot shop and it was impossible to regulate the temperature. In general, in the future they took sweaters with them to the dining room.
4. Treatment:
Treatment - it seems that there is equipment and personnel, but it is necessary that there are no eternal queues. We had to refuse procedures, because we were told that there was simply nowhere to “stick” us, or they offered us such a time that we would have been broken all day. There is no registry, you just walk around the offices and think for yourself: how, when and where you should be in time (despite the fact that there are procedures that are not compatible with each other, but no one talks about this either). Also there are no phones to contact honey. staff to reschedule the procedure (if, for example, we have an excursion). When my child fell ill, in order to get to the doctor, I had to stand in a queue of newly arrived vacationers who were prescribed procedures and started sanatorium cards, since they had time coupons, but we didn’t (and give me a time coupon administrator refused). Honey. We liked the staff, everyone was quite responsible, but it was obvious that they were so busy that it was unrealistic to demand anything more.
5. Beach:
We rested in June, and we got the feeling that no one was waiting for us. Sheds were not equipped on the beach (they were made right during our vacation). There were not enough sun loungers and (especially) umbrellas. The beach was not cleared of large stones (with us, a woman slipped on a boulder and broke her arm). Therefore, special footwear is required. There were a lot of jellyfish! Swimming was uncomfortable. There were no beach towels on the beach or a drink bar as promised on the website. So I had to carry everything with me. Dry closet on the beach during the period of our holiday (3 weeks) was never cleaned! The smell is all over the place. My daughter got sick when she went there. When we made a remark, the staff did not react in any way.
6. Numbers:
The rooms are ordinary. Furniture is normal. A TV with a diagonal of 20 centimeters probably could not turn it on for a long time. Moreover, such a TV was even in my friend’s suite (although there was a photo from the LCD on the site). But at the end of the holiday they still replaced the TV. The curtain in the shower did not help, so the floor was always wet. The cleaning was irregular and purely superficial (they didn’t dust, they didn’t cover the pastel, they just vacuumed and took out the trash). When we first moved in, they didn’t clean up at all for 4 days, they didn’t even take out the garbage, but there was enough garbage (since we unpacked our bags). Then there was a problem with the replacement of towels - since towels were not issued either at the pool or at the beach, we took towels from the room. The administrator at the reception told me: "If you want to change the towel, throw it on the floor in the bathroom. " Well, as in all normal hotels. The towel lay 3 days on the floor. As a result, I took the towels that I wanted to change and went to the 1st floor to the manager. body. It was faster and more reliable.
7. Administration:
At the reception, administrators, in addition to vacationers, are also involved in marketing and sales, that is, they can talk on the phone for a long time right in front of you, describing to potential vacationers the charms of the sanatorium. And you wait, maybe you will change your mind about asking questions. The reception is not at all aware of the events in the sanatorium, they did not know if they give towels on the beach (it’s good that we asked people who had already been there), they didn’t know until what time the children’s room was open (they insisted that until 20.00 - the same it says on the site, but in fact, until 14.00 - and it was inconvenient if I had some procedures after dinner, for which I could not take my daughter). In general, the administration lives its own life.
We also had one unpleasant situation with documents. We didn't have a safe in the room (they are only in suites and comforts). Safes at the reception are located in a separate room. When you check in, you are not assigned a specific number of the safe, but simply offered to take a free cell. I know how to use the safe (there was a standard option), so I put the documents in the safe. A week passed and I decided to remove the plastic card there as well. I dialed the code, but the safe won't open. I turned to the reception, they told me that they needed a senior administrator, who would be on Friday (and this was on Tuesday). I agreed to wait as I had time. On Friday morning, a senior administrator came, I explained the situation to her, she immediately began to convince me that it was my fault, that I forgot the code or number of the box in which I put my documents. In the end, I insisted that she open my cell. Some man's documents were found in the safe - there was a Ukrainian passport and money. My papers were missing! I was shocked! And the administrator says to me: “I told you that you forgot the cell number, maybe the documents are in your room at all. ” From such impudence, I just lost the gift of speech. Then they sent the porter to my room so that I could show him that there were no documents in the room. Marasmus! Naturally, they were not there. I asked the administrator to collect a commission and open all the cells in her presence (especially if she thought that I forgot her number). I asked her to pick up the recordings from the video cameras (it turned out that they were in the director's office, and he would only be there tomorrow, and I was offered to wait for him). In general, the administrator did nothing and was an example of Olympian calmness. I tore and threw - my husband began to find out how the Russian Consulate in Simferopol works, and what the procedure is, and told me the details by phone. In the afternoon, the senior administrator went up to my room and calmly gave me my documents with the words: “It turns out that you forgot that you left your documents with us in the ADMINISTRATION SAFE”. I didn't know I could open safes! In fact, it turned out that the cell was faulty. One of the vacationers found an open safe with documents and handed them over to the reception. The administrators calmly put them away in their safe (where they keep the daily proceeds) and did not even make an attempt to return the documents to their owners (although you could find us by last name).
So, the biggest minus of the sanatorium is the administration and staff. The administration is indifferent, passive, there is no transfer of information between shifts of administrators. Usually we are used to the fact that at the hotel you can contact the reception, and the administrators will independently resolve all issues, but here you personally have to change towels, talk with the maid about cleaning the room, borrow a sun lounger and umbrella on the beach, and so on.
In general, our vacation ended more or less safely (and thank God). I myself do not want to return to this sanatorium and recommend it to my friends. If you have stayed in normal hotels and know what real service is, it is better not to spoil your vacation. Or immediately tune in to the fact that there will be flaws that are very difficult not to notice.
Translated automatically from Russian. View original
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