Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
1.0
Cleanliness:
2.0
Food:
1.0
Amenities:
1.0
I do not even know where to start. So we gathered with a girlfriend and with our little children (2.6 years old) to relax in our domestic resort. Show the kids the sea for the first time. We arrived at the hotel on June 13.2011. (Before that, we had been choosing a hotel for a long time and we liked this one best from the photos) we were almost explained from the doorstep that in addition to two beds there is also a folding chair in the room, but you need to pay half the cost of our tour for it - we were taken aback at first. Then we decided to negotiate with the administrator - to which she replied, "Well, let's 1000 hryvnia and we agreed. " To which we responded, “Take out your chair, we don’t need it. ” She hesitated and said that using the chair will remain on your conscience.
We went to the room. The room really matches the photos on the site. But the rooms are not cleaned until you ask them to. And they don’t even think about changing the bed for 2 weeks of stay. Further worse. Near our building, 2 new buildings are being built. Imagine we have small children, they need to rest during the day, and outside the window there is a roar, drills, knocking and cursing builders. I can’t close the windows because it’s very hot. Dining room. . . Firstly, the tables are not washed. At my request to wipe the table with an expression of great acknowledgment, the waitress begins to rub the table with a smelly rag and carries the dirt even more. Secondly, the dishes are washed in haste. When I asked to bring me a clean fork, the waitress Natasha, with such a favor, threw me another fork like a dog. Food is very difficult to digest even for adults, I'm already silent about our little children. As a result, my baby got poisoned after a week of rest, he had a temperature of under 40. And they don’t even have a nurse. And to my reproaches of the head of the dining room, she answered me, "What do you want, these are little children, they take pens in their mouths and not only pebbles from the sea, etc. " My child does not take anything edible in his mouth - his teeth have already erupted all and this period of taking everything in his mouth has passed. It doesn’t fit in my head how such a large boarding house, receiving such money, cannot hire a nurse for the summer ?? ? To which they replied that the nurse would be from next month.............. More about the beach. A beach with huge pebbles through which it is very difficult for an adult to enter the sea. And where the bus takes you there are small pebbles and for kids the entrance to the sea is just wonderful. When we went there, we were told that this boarding house has its own beach and you will be taken there by bus. When we arrived we were told that the bus would take us to the beach from next week. We swallowed it. And we went to the public beach. Yes, the first 2 days the beach was half empty after there, if you don’t come to the floor, 8 places are already gone. I'm not talking about sun loungers where there is no place to step with your foot. The next week, as they said, the bus began to run not from Monday, but from Tuesday. We traveled 2 days according to the schedule 3 times a day (9-00.11-00.16-00) after they decided that very few people were traveling and decided to shorten the schedule (11-00.16-00) Our children sleep between 13-16, that is, according to their schedule, we don’t get to the beach in any way, since they have lunch at 12-00. But we all waited for the bus for 9 hours and waited for the one that goes to 11 people there were a lot - imagine everyone drags an inflatable mattress with them and other inflatable elements are almost like herrings in a barrel. We could not stand it and started complaining to the administrator that she closed herself in her wagon and did not make contact. We demanded a complaint book, to which she replied in an innocent voice, "What happened? " Of course, we wrote a complaint in the book, but no one answered it. Although we won back our schedule. We left there with negative emotions. . .
A month later, our friends came there. . . Everything remained the same. In addition to the book of complaints, they replaced it with a new one... So it's better to go abroad.
We went to the room. The room really matches the photos on the site. But the rooms are not cleaned until you ask them to. And they don’t even think about changing the bed for 2 weeks of stay. Further worse. Near our building, 2 new buildings are being built. Imagine we have small children, they need to rest during the day, and outside the window there is a roar, drills, knocking and cursing builders. I can’t close the windows because it’s very hot. Dining room. . . Firstly, the tables are not washed. At my request to wipe the table with an expression of great acknowledgment, the waitress begins to rub the table with a smelly rag and carries the dirt even more. Secondly, the dishes are washed in haste. When I asked to bring me a clean fork, the waitress Natasha, with such a favor, threw me another fork like a dog. Food is very difficult to digest even for adults, I'm already silent about our little children. As a result, my baby got poisoned after a week of rest, he had a temperature of under 40. And they don’t even have a nurse. And to my reproaches of the head of the dining room, she answered me, "What do you want, these are little children, they take pens in their mouths and not only pebbles from the sea, etc. " My child does not take anything edible in his mouth - his teeth have already erupted all and this period of taking everything in his mouth has passed. It doesn’t fit in my head how such a large boarding house, receiving such money, cannot hire a nurse for the summer ?? ? To which they replied that the nurse would be from next month.............. More about the beach. A beach with huge pebbles through which it is very difficult for an adult to enter the sea. And where the bus takes you there are small pebbles and for kids the entrance to the sea is just wonderful. When we went there, we were told that this boarding house has its own beach and you will be taken there by bus. When we arrived we were told that the bus would take us to the beach from next week. We swallowed it. And we went to the public beach. Yes, the first 2 days the beach was half empty after there, if you don’t come to the floor, 8 places are already gone. I'm not talking about sun loungers where there is no place to step with your foot. The next week, as they said, the bus began to run not from Monday, but from Tuesday. We traveled 2 days according to the schedule 3 times a day (9-00.11-00.16-00) after they decided that very few people were traveling and decided to shorten the schedule (11-00.16-00) Our children sleep between 13-16, that is, according to their schedule, we don’t get to the beach in any way, since they have lunch at 12-00. But we all waited for the bus for 9 hours and waited for the one that goes to 11 people there were a lot - imagine everyone drags an inflatable mattress with them and other inflatable elements are almost like herrings in a barrel. We could not stand it and started complaining to the administrator that she closed herself in her wagon and did not make contact. We demanded a complaint book, to which she replied in an innocent voice, "What happened? " Of course, we wrote a complaint in the book, but no one answered it. Although we won back our schedule. We left there with negative emotions. . .
A month later, our friends came there. . . Everything remained the same. In addition to the book of complaints, they replaced it with a new one... So it's better to go abroad.
Translated automatically from Russian. View original
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