This is the first time we meet such quality of service and attitude... We chose this hotel according to certain parameters: a separate house, not far from the sea, the presence of a POOL!!! We booked in advance for three days, called to clarify the nuances. Having paid an advance payment of 10% for staying for three days, when we arrived we saw that the pool was not ready for operation, namely, it was empty, dismantled and they only started painting it inside with us, promising to fill it with water in two days! The house we booked inside was covered in cobwebs and the clan of ants living there earlier was not happy to meet us.
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This is the first time we meet such quality of service and attitude...
We chose this hotel according to certain parameters: a separate house, not far from the sea, the presence of a POOL!!!
We booked in advance for three days, called to clarify the nuances.
Having paid an advance payment of 10% for staying for three days, when we arrived we saw that the pool was not ready for operation, namely, it was empty, dismantled and they only started painting it inside with us, promising to fill it with water in two days!
The house we booked inside was covered in cobwebs and the clan of ants living there earlier was not happy to meet us. . .
In response to our indignation at the inability to use the pool, the administrator was rudely asked to go to the sea! Without even offering any alternative in the financial solution of the problem, THEY REFUSED THE REFUND OF THE PREPAYMENT!!!
There was a feeling that the guest house during our arrival (06/30/2021) had just begun to prepare for the opening of the season.
The start of the holiday was ruined!
We chose this hotel according to certain parameters: a separate house, not far from the sea, the presence of a POOL!!!
We booked in advance for three days, called to clarify the nuances.
Having paid an advance payment of 10% for staying for three days, when we arrived we saw that the pool was not ready for operation, namely, it was empty, dismantled and they only started painting it inside with us, promising to fill it with water in two days!
The house we booked inside was covered in cobwebs and the clan of ants living there earlier was not happy to meet us. . .
In response to our indignation at the inability to use the pool, the administrator was rudely asked to go to the sea! Without even offering any alternative in the financial solution of the problem, THEY REFUSED THE REFUND OF THE PREPAYMENT!!!
There was a feeling that the guest house during our arrival (06/30/2021) had just begun to prepare for the opening of the season.
The start of the holiday was ruined!
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We stayed at the Karagol Hotel on our September vacation, which miraculously coincided with the popular jazz festival in Koktebel. We lived on the third floor in a suite. The room consists of two rooms. In the first room-corridor there is a folding sofa, a wardrobe, a refrigerator, in the second there is a large bed, a table with chairs, a dressing table, a TV, air conditioning, a bathroom with a bathtub, air conditioning, a large balcony.
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We stayed at the Karagol Hotel on our September vacation, which miraculously coincided with the popular jazz festival in Koktebel. We lived on the third floor in a suite. The room consists of two rooms. In the first room-corridor there is a folding sofa, a wardrobe, a refrigerator, in the second there is a large bed, a table with chairs, a dressing table, a TV, air conditioning, a bathroom with a bathtub, air conditioning, a large balcony. Views of Kara-Dag and the village. The hotel is located next to the clinic and the park, close to the market and to the beaches for 5-7 minutes walk on a flat area. In general, we liked it, everything worked, there were no comments to the staff. We ate there in the cafe according to the custom menu. During the morning excursions, breakfast was served even earlier. Now, in addition to the building, luxury log cabins have been rebuilt, the territory has, of course, become smaller, but the conditions there are probably even better. In general, Koktebel is a wonderful village.
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