By this letter, the Administration of TOSK "Primorye" (hereinafter referred to as "Primorye") informs all interested parties of the following.
Any texts of reviews containing harsh, brutal criticism, in which information is provided that does not contain reliable information and such that it is biased, full of fictitious information and / or in its content does not correspond to the subject of the section intended to give an objective assessment of activity "Primorye" other reviews are purely promotional in nature, not reflecting the actual assessment of the quality of the services provided by "Primorye".
In this case, such a review is the text compiled by the author (hereinafter referred to as the Author):
1. Elena663 - review from 04.10. 2008-
(hereinafter referred to as Review).
The text of this Review contains unacceptable comparative parallels with personal, deeply subjective ideas about the level of services provided, there is no respect for the moral and business qualities of the Primorye personnel. The content of the Review is overflowing with vulgar expressions, using a low-cultural level of literary narration, among other things, the Author allows not only humiliating remarks against the staff of the boarding house, but also slanderous statements are used in matters of the health status of Primorye employees.
Moreover, according to the Author, the events are rather one-sidedly presented for which there is no documentary evidence (photographs, videotaping of witnesses, medical reports), whose presence could confirm the existence of the described events.
Based on this, the legal sector of "Primorye" concluded that the purpose of these Reviews is something else than damage, honor, dignity and business reputation of employees and personnel of "Primorye" in particular, and business reputation, image, the largest object of tourist infrastructure in Koktebel "Primorye" in general.
Based on the aspects listed by the Author, the presentation of which had an overly expressive tone with initially reprehensible statements, in turn, the Primorye Administration considers it necessary to rebut the manifestations of unfounded and unconstructive statements addressed to them.
In modern conditions of enterprise management that have developed, the main organizational function is performed by the management of production and business processes of the internal environment of the organization, within this framework, each operation is strictly regulated in accordance with the current legislation, exactly as for each employee, an individual scope of duties is determined with indexing of a block of tasks by priority . Based on this, all the statements that were given in the Reviews did not and cannot take place for the following main reasons:
1. The exactingness of the Administration of Primorye remains invariably tough on personnel issues, all future employees undergo a competitive selection, during which their professional qualities (including moral ones), as well as experience in the profile of work activity and recommendations from previous places of work.
Also without fail, the personnel department makes a request to the regulatory authorities for each medical and sanitary book. Moreover, the practice of daily meetings headed by the director of Primorye has been introduced. During the meetings, problematic issues that arise during the seasonal period are raised, ways of their solution and prevention are developed. In the process of such meetings, the goals and objectives for each individual group of personnel are determined, the leaders of the groups instruct each subordinate employee in matters of the proper level of service for vacationers, as well as the degree of provision of information that vacationers need to know;
2.
As for the question of the taste of food, it should be noted here that the practiced food model of the "buffet" type was developed and successfully implemented more than 5 years ago by the chef "Primorye", who has a total professional experience of 31 years, of which 12 years in positions of the chef "Primorye". Throughout the entire period of work, the chef "Primorye" was a repeated participant and winner of various restaurant exhibitions, presentations, practical conferences (including HoReCa). The technique developed by the Primorye chef is highly flexible, consisting in combining and mutually excluding incompatible dishes. This feature was achieved due to the constant adjustment of dishes during the 3 stages of eating.
Amendments to the menu are carried out based on the individual gastronomic preferences of vacationers, this information is a component base for determining a generalized list of dishes. The menu received as a result of the work is not permanent and is subject to constant adjustment during the week, in order to achieve the maximum possible intersection at the level of gastronomic tastes of vacationers. Thanks to this approach, the vacationer independently determines for himself the best composition from the presented range of dishes, which in turn allows you to avoid such a phenomenon as satiety with food, inherent in set meals.
3. Regarding the described cases, referring to episodes of poisoning, the official position of the Primorye Administration is unswervingly principled and considers it its duty to inform all interested parties.
Phenomena such as food poisoning among vacationers, the cause of which was poor-quality food served at Primorye catering facilities, are absolutely excluded due to the separate effect of regulatory legal acts, the provisions of which regulate the activities of legal entities registered in the manner prescribed by law as Primorye ". So, as part of the activities carried out by employees of the State Sanitary and Epidemiological Service (hereinafter referred to as the SSES), scheduled (weekly) and unscheduled systematic checks are carried out. In the course of these activities, control over the implementation of the requirements established by sanitary standards, rules, as well as the implementation of the norms established by state standards in the field of nutrition, the processes of preparation, storage and destruction of food.
Also, all tableware, which is used at Primorye catering facilities, warehouses, refrigeration units, is subject to verification for compliance with applicable standards. The progress and results of inspections carried out by the SSES employees are recorded in the relevant inspection logs by the regulatory authorities, an entry number is assigned with the current date, and then certified by a numbered seal of the SSES representative. We consider it necessary to inform that all Primorye catering facilities, before the start of each dining session, take food samples to control sanitary and epidemiological indicators and food safety.
The remaining food, after each dining session, according to the requirements of sanitary and epidemiological standards, is subject to destruction, which is recorded in a separate journal with the assignment of a serial number and date, after which it is certified by the signatures of the director and chef. We also draw your attention to the fact that at least once a week, as part of the scheduled inspections of the SSES, the destruction of the remaining food takes place in the presence and under the supervision of the SSES officials, which is also recorded in the above log, which is certified by the signatures of the director of "Primorye" and a personal numbered seal from the employees of the SSES.
In addition to the above, we inform you that the board of CJSC "KrymTour" (hereinafter referred to as "Krymtour") holds weekly meetings of the management of all structural divisions of "Krymtour", in which representatives of regulatory authorities, including those represented by the Chief Sanitary Doctor of the Autonomous Republic of Crimea or his Deputy, who are officially given recommendations on taking measures to prevent cases of food poisoning, as well as official information from the SSES regarding the level of sanitary and epidemiological safety in the Autonomous Republic of Crimea. It should be noted that for the entire period of work of Primorye, associated with servicing the guests of the resort, not a single case of acute food poisoning, the cause of which was food cooked at the boarding house food facilities, was recorded.
4.
In order to update the state of affairs related to access to the territory of our own beach "Primorye" for 3 persons, we inform you:
- in accordance with the Decree of the Council of the Autonomous Republic of Crimea dated 27.04. 10 No. 159 "On some measures to ensure the rule of law when using public beaches and organizing beach holidays" (hereinafter referred to as the "Resolution"), paragraph 1 establishes that free and unhindered access for vacationers and residents of the Autonomous Republic of Crimea to public beaches as a state-guaranteed right citizens of Ukraine to meet their needs through free public water use. However, Primorye's own beach, namely the entire land area up to the water cut, within the allotted boundaries, as well as the adjacent water area within the boundaries of established sea buoys and limited buns, has the status of a recreational one.
Based on the provisions laid down in paragraphs 1 and 2 of the Decree, the administration of "Primorye" order dated 12.07. 2010 No. 48-Z "On the procedure for passing to the territory of the own beach of the TOSK" Primorye ". According to which from 07:0.15. 07.2010 the territory of the private beach "Primorye" is closed for free access by 3 persons. Access to the beach area is carried out only with a valid magnetic card.
Along with the text of this refutation, we are pleased to announce that, according to the results of an independent survey of vacationers who used the services of holiday homes, tourist camps, boarding houses on the territory of the Eastern Crimea, the Primorye CUSC was recognized as the best of its kind, once again taking the 1st place (2008 year - III place, 2009 - I place). Also in 2010, Primorye TOSK was awarded the title of "Best Employer of the Region 2010" and other awards and commendations.
All these awards are the result of the excellent performance of the work, both of the entire staff in general and of the individual employee in particular. The administration of "Primorye" has made and will continue to make every effort to ensure that the rest of the guests of Koktebel takes place at the highest level, which can be remembered with a smile until the next visit.
For additional information, as well as in case of any questions regarding negative reviews, please write to e-mail: directortok@gmail. com.
Official site: http://primorye. in. ua/
Any texts of reviews containing harsh, brutal criticism, in which information is provided that does not contain reliable information and such that it is biased, full of fictitious information and / or in its content does not correspond to the subject of the section intended to give an objective assessment of activity "Primorye" other reviews are purely promotional in nature, not reflecting the actual assessment of the quality of the services provided by "Primorye".
In this case, such a review is the text compiled by the author (hereinafter referred to as the Author):
1. Elena663 - review from 04.10. 2008-
(hereinafter referred to as Review).
The text of this Review contains unacceptable comparative parallels with personal, deeply subjective ideas about the level of services provided, there is no respect for the moral and business qualities of the Primorye personnel. The content of the Review is overflowing with vulgar expressions, using a low-cultural level of literary narration, among other things, the Author allows not only humiliating remarks against the staff of the boarding house, but also slanderous statements are used in matters of the health status of Primorye employees.
Moreover, according to the Author, the events are rather one-sidedly presented for which there is no documentary evidence (photographs, videotaping of witnesses, medical reports), whose presence could confirm the existence of the described events.
Based on this, the legal sector of "Primorye" concluded that the purpose of these Reviews is something else than damage, honor, dignity and business reputation of employees and personnel of "Primorye" in particular, and business reputation, image, the largest object of tourist infrastructure in Koktebel "Primorye" in general.
Based on the aspects listed by the Author, the presentation of which had an overly expressive tone with initially reprehensible statements, in turn, the Primorye Administration considers it necessary to rebut the manifestations of unfounded and unconstructive statements addressed to them.
In modern conditions of enterprise management that have developed, the main organizational function is performed by the management of production and business processes of the internal environment of the organization, within this framework, each operation is strictly regulated in accordance with the current legislation, exactly as for each employee, an individual scope of duties is determined with indexing of a block of tasks by priority . Based on this, all the statements that were given in the Reviews did not and cannot take place for the following main reasons:
1. The exactingness of the Administration of Primorye remains invariably tough on personnel issues, all future employees undergo a competitive selection, during which their professional qualities (including moral ones), as well as experience in the profile of work activity and recommendations from previous places of work.
Also without fail, the personnel department makes a request to the regulatory authorities for each medical and sanitary book. Moreover, the practice of daily meetings headed by the director of Primorye has been introduced. During the meetings, problematic issues that arise during the seasonal period are raised, ways of their solution and prevention are developed. In the process of such meetings, the goals and objectives for each individual group of personnel are determined, the leaders of the groups instruct each subordinate employee in matters of the proper level of service for vacationers, as well as the degree of provision of information that vacationers need to know;
2.
As for the question of the taste of food, it should be noted here that the practiced food model of the "buffet" type was developed and successfully implemented more than 5 years ago by the chef "Primorye", who has a total professional experience of 31 years, of which 12 years in positions of the chef "Primorye". Throughout the entire period of work, the chef "Primorye" was a repeated participant and winner of various restaurant exhibitions, presentations, practical conferences (including HoReCa). The technique developed by the Primorye chef is highly flexible, consisting in combining and mutually excluding incompatible dishes. This feature was achieved due to the constant adjustment of dishes during the 3 stages of eating.
Amendments to the menu are carried out based on the individual gastronomic preferences of vacationers, this information is a component base for determining a generalized list of dishes. The menu received as a result of the work is not permanent and is subject to constant adjustment during the week, in order to achieve the maximum possible intersection at the level of gastronomic tastes of vacationers. Thanks to this approach, the vacationer independently determines for himself the best composition from the presented range of dishes, which in turn allows you to avoid such a phenomenon as satiety with food, inherent in set meals.
3. Regarding the described cases, referring to episodes of poisoning, the official position of the Primorye Administration is unswervingly principled and considers it its duty to inform all interested parties.
Phenomena such as food poisoning among vacationers, the cause of which was poor-quality food served at Primorye catering facilities, are absolutely excluded due to the separate effect of regulatory legal acts, the provisions of which regulate the activities of legal entities registered in the manner prescribed by law as Primorye ". So, as part of the activities carried out by employees of the State Sanitary and Epidemiological Service (hereinafter referred to as the SSES), scheduled (weekly) and unscheduled systematic checks are carried out. In the course of these activities, control over the implementation of the requirements established by sanitary standards, rules, as well as the implementation of the norms established by state standards in the field of nutrition, the processes of preparation, storage and destruction of food.
Also, all tableware, which is used at Primorye catering facilities, warehouses, refrigeration units, is subject to verification for compliance with applicable standards. The progress and results of inspections carried out by the SSES employees are recorded in the relevant inspection logs by the regulatory authorities, an entry number is assigned with the current date, and then certified by a numbered seal of the SSES representative. We consider it necessary to inform that all Primorye catering facilities, before the start of each dining session, take food samples to control sanitary and epidemiological indicators and food safety.
The remaining food, after each dining session, according to the requirements of sanitary and epidemiological standards, is subject to destruction, which is recorded in a separate journal with the assignment of a serial number and date, after which it is certified by the signatures of the director and chef. We also draw your attention to the fact that at least once a week, as part of the scheduled inspections of the SSES, the destruction of the remaining food takes place in the presence and under the supervision of the SSES officials, which is also recorded in the above log, which is certified by the signatures of the director of "Primorye" and a personal numbered seal from the employees of the SSES.
In addition to the above, we inform you that the board of CJSC "KrymTour" (hereinafter referred to as "Krymtour") holds weekly meetings of the management of all structural divisions of "Krymtour", in which representatives of regulatory authorities, including those represented by the Chief Sanitary Doctor of the Autonomous Republic of Crimea or his Deputy, who are officially given recommendations on taking measures to prevent cases of food poisoning, as well as official information from the SSES regarding the level of sanitary and epidemiological safety in the Autonomous Republic of Crimea. It should be noted that for the entire period of work of Primorye, associated with servicing the guests of the resort, not a single case of acute food poisoning, the cause of which was food cooked at the boarding house food facilities, was recorded.
4.
In order to update the state of affairs related to access to the territory of our own beach "Primorye" for 3 persons, we inform you:
- in accordance with the Decree of the Council of the Autonomous Republic of Crimea dated 27.04. 10 No. 159 "On some measures to ensure the rule of law when using public beaches and organizing beach holidays" (hereinafter referred to as the "Resolution"), paragraph 1 establishes that free and unhindered access for vacationers and residents of the Autonomous Republic of Crimea to public beaches as a state-guaranteed right citizens of Ukraine to meet their needs through free public water use. However, Primorye's own beach, namely the entire land area up to the water cut, within the allotted boundaries, as well as the adjacent water area within the boundaries of established sea buoys and limited buns, has the status of a recreational one.
Based on the provisions laid down in paragraphs 1 and 2 of the Decree, the administration of "Primorye" order dated 12.07. 2010 No. 48-Z "On the procedure for passing to the territory of the own beach of the TOSK" Primorye ". According to which from 07:0.15. 07.2010 the territory of the private beach "Primorye" is closed for free access by 3 persons. Access to the beach area is carried out only with a valid magnetic card.
Along with the text of this refutation, we are pleased to announce that, according to the results of an independent survey of vacationers who used the services of holiday homes, tourist camps, boarding houses on the territory of the Eastern Crimea, the Primorye CUSC was recognized as the best of its kind, once again taking the 1st place (2008 year - III place, 2009 - I place). Also in 2010, Primorye TOSK was awarded the title of "Best Employer of the Region 2010" and other awards and commendations.
All these awards are the result of the excellent performance of the work, both of the entire staff in general and of the individual employee in particular. The administration of "Primorye" has made and will continue to make every effort to ensure that the rest of the guests of Koktebel takes place at the highest level, which can be remembered with a smile until the next visit.
For additional information, as well as in case of any questions regarding negative reviews, please write to e-mail: directortok@gmail. com.
Official site: http://primorye. in. ua/
Translated automatically from Russian. View original
Comments (4)
leave a comment
Show other comments …