Отвратительная встреча именно в эти сутки Disgusting meeting on this very day

Previously visited this hotel quite often, the child fell in love with Japanese baths, so we decided to make him a birthday present and invite guests for a day in Respect. In advance, by telephone with the manager, I agreed on the number of guests and asked everyone to be placed in one large room (6 adults and 2 children). We arrived at the appointed time, it turned out that the manager there understood something wrong and had to get an additional room on the spot, and the administrator told us that our room, which had already been booked for 3 days !! ! back is not ready. As a result, we waited another hour in the lobby when the room was cleaned. When we entered the room, we realized that no one cleaned it properly (the mirrors were stained, there were AUCHAN packages from previous guests in the closet, a bathrobe with a hole, the toilet was not disinfected and did not even smell of freshness (although if she cleaned there for an hour, then it should although it smells fresh). It didn’t happen before. We decided not to spoil the holiday, we went to the SPA. It turned out that the first bath of the Japanese bath has not been working for several days, repairs are underway. Without it, Japanese baths lose their meaning. The child was crying, because I came just for her. Rimskaya has also been on prophylaxis for several days, the hot tubs are cold. All people go around in circles and are indignant, but what to do? A lot of money has already been paid, but "feigning joy" was not very successful. The staff growls, does not say anything specific. Breakfast the next day is a separate conversation. Rolled down in quality below the plinth. One sausage and sausages, no meat. This used to be delicious food. Now nothing. One joy - the casserole remained as tasty as before. In short, guys, please improve, improve your level. What is now is no good. We loved your establishment very much. I will be glad to return to the updated respect.