новогодие каникулы new year holidays

Good day to all.
We went to rest with the whole family. We booked a hotel via the Internet. The hotel itself is okay, but the staff is just awful. One shift was tolerable, but when the second shift started. It just became disgusting. The waiter quickly cheated on me on his first day of work. The room was cleaned twice in 10 days, and then I had to run after them. Su was not cleaned at all. No matter how much I ran after them, it was useless. You had to beg for toilet paper, in the prince and everything else. The first administrator Lesya is the most normal in this hotel. Friendly and smiling. But the second administrator Maryana is just some kind of horror. By her own. What can not gut you wait three years. We booked a sauna one day in advance. Came with the whole family, and the sauna does not work. She just forgot about us. In this case, it's a pity for the owners. For the most part, they suffer. People will just stop going to their hotel. I really hope that the management will reconsider their staff. All the best.