Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
3.0
Cleanliness:
3.0
Food:
4.0
Amenities:
3.0
Were in Krasnaya Polyana from 16.02 to 19.02. 13, lived in the 1st house. Like many, we went skiing and just walked a lot in the fresh air, but even so, the quality of service did not go unnoticed by us:
1. Very strong audibility. It feels like the neighbors are sitting in your bed. Sleeping at night is unrealistic when the neighbors are "fun". 2. Hit on
2 days off, when the bar had an entertainment program and a disco, we didn’t sleep at night.
3. The bathhouse was remodeled for us, because the first time the temperature there was as much as 50 degrees and we really froze ; ))) The attendant who offers peeling and bath attendant services is constantly drunk . The baths themselves are made incorrectly, which is why there are problems with heat. In one of the baths, a plastic frame with a window and a door is about to fall out, literally hanging out, so if it falls out during your visit, don't pay for this "property damage"; ))
4. Regarding cleanliness, the issue is debatable, it seems to be clean, but I was with a 9-month-old baby - he quickly found "gaps" in cleaning. That is, for youth, everything is OK, if with children, there are big "gaps" in cleaning. Everything is cleaned very superficially and quickly.
5. Despite the outward beauty of the cottages and their furnishings, there are a lot of "gaps". Somewhere the handle from the door remains in the hands, somewhere the tile that has fallen off under the feet "floats". The floors are creaky, there are cracks in the walls. The plumbing is flimsy. The shower on the 2nd floor was constantly turning off by itself - it was very annoying.
6. I liked the bed - comfortable and large. The sofa on the 1st floor is bad - the head is lower than the level of the legs on it, it is uncomfortable to sleep.
7. There is a rental, but not a very good assortment there, but the price is better than near the mountain.
8. Breakfasts are quite normal, but the situation with breakfast coupons, which are given 1 pc per day for the whole house, is annoying, that is, residents of the house cannot go to have breakfast separately.
9. The staff is different, there are quite adequate guys, but there are hysterics and insane people.
10. On the day of departure, we were lucky to be left without water. She was gone for half a day. On the road after the slide, we went sweaty and extremely dissatisfied. We paid for the so-called "late check-out" (and this is the cost of half a day for an extra 5 hours of staying in the house), hoping to wash and calmly hit the road, but it wasn’t there. It turned out that we paid for a mega-expensive luggage room for our things. We asked to make a symbolic recalculation for these inconveniences, but we were refused.
11. When disputable situations arise, there are simply no responsible and main ones! There is a certain administrator Vadim, who, again, does not decide anything himself, referring to the top management. So get ready for the fact that only you will pay for the "sins" of the staff, and with 100% prepayment. + you will be charged a deposit of UAH 300 in case of property damage.
12. Check-in to the hotel is stressful. Country road, narrow uphill. If 2 cars meet, do not part ways. If the road is covered with snow or covered with ice, it all depends on your driving skills and car.
13. Of the benefits - secure parking.
14. More pluses - good musicians, funny; ) and a fireplace
On the whole, one could close one's eyes to many things, but not to Krasnaya Polyana's unwillingness to "work on mistakes". I have been to many places on Buka (and its environs), everywhere I stopped several times. The levels of housing were different and the "aunts" were different, in mini hotels, and in Radisson. The level was different, but everywhere people tried to put their soul into their work. Take, if not with beautiful haroms, then with helpfulness, food.
This is the first place where I will try to NEVER come back ; ) I didn't feel my soul there.
1. Very strong audibility. It feels like the neighbors are sitting in your bed. Sleeping at night is unrealistic when the neighbors are "fun". 2. Hit on
2 days off, when the bar had an entertainment program and a disco, we didn’t sleep at night.
3. The bathhouse was remodeled for us, because the first time the temperature there was as much as 50 degrees and we really froze ; ))) The attendant who offers peeling and bath attendant services is constantly drunk . The baths themselves are made incorrectly, which is why there are problems with heat. In one of the baths, a plastic frame with a window and a door is about to fall out, literally hanging out, so if it falls out during your visit, don't pay for this "property damage"; ))
4. Regarding cleanliness, the issue is debatable, it seems to be clean, but I was with a 9-month-old baby - he quickly found "gaps" in cleaning. That is, for youth, everything is OK, if with children, there are big "gaps" in cleaning. Everything is cleaned very superficially and quickly.
5. Despite the outward beauty of the cottages and their furnishings, there are a lot of "gaps". Somewhere the handle from the door remains in the hands, somewhere the tile that has fallen off under the feet "floats". The floors are creaky, there are cracks in the walls. The plumbing is flimsy. The shower on the 2nd floor was constantly turning off by itself - it was very annoying.
6. I liked the bed - comfortable and large. The sofa on the 1st floor is bad - the head is lower than the level of the legs on it, it is uncomfortable to sleep.
7. There is a rental, but not a very good assortment there, but the price is better than near the mountain.
8. Breakfasts are quite normal, but the situation with breakfast coupons, which are given 1 pc per day for the whole house, is annoying, that is, residents of the house cannot go to have breakfast separately.
9. The staff is different, there are quite adequate guys, but there are hysterics and insane people.
10. On the day of departure, we were lucky to be left without water. She was gone for half a day. On the road after the slide, we went sweaty and extremely dissatisfied. We paid for the so-called "late check-out" (and this is the cost of half a day for an extra 5 hours of staying in the house), hoping to wash and calmly hit the road, but it wasn’t there. It turned out that we paid for a mega-expensive luggage room for our things. We asked to make a symbolic recalculation for these inconveniences, but we were refused.
11. When disputable situations arise, there are simply no responsible and main ones! There is a certain administrator Vadim, who, again, does not decide anything himself, referring to the top management. So get ready for the fact that only you will pay for the "sins" of the staff, and with 100% prepayment. + you will be charged a deposit of UAH 300 in case of property damage.
12. Check-in to the hotel is stressful. Country road, narrow uphill. If 2 cars meet, do not part ways. If the road is covered with snow or covered with ice, it all depends on your driving skills and car.
13. Of the benefits - secure parking.
14. More pluses - good musicians, funny; ) and a fireplace
On the whole, one could close one's eyes to many things, but not to Krasnaya Polyana's unwillingness to "work on mistakes". I have been to many places on Buka (and its environs), everywhere I stopped several times. The levels of housing were different and the "aunts" were different, in mini hotels, and in Radisson. The level was different, but everywhere people tried to put their soul into their work. Take, if not with beautiful haroms, then with helpfulness, food.
This is the first place where I will try to NEVER come back ; ) I didn't feel my soul there.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Terrible Hotel! Stay away, especially with kids!
- Wonderful hotel
- Fine
- Ideal for family holidays
- Krasnaya Polyana is no longer the same (((
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