Негативное впечатление Negative impression

Negative feedback. I myself am the owner of the hotel. We decided to look at the level with the family. The cost of the room is 1.000 UAH. But for what? The next day when I came for breakfast and asked to be taken to my room since my family was still sleeping. I was told that for an additional fee. There is a room in service, but this is when they deliver. But I saw it for the first time to take a plate with me.
Asked to wash clothes as we traveled for 8 days. They brought me a bill of 5100 UAH. where it turns out that washing 1 pair of socks costs 100 UAH. But in the price list it's like underwear. I said I refuse to pay. I don't advise anyone to do this.
When we left the manager ordered the guards to detain me. And the guard started snatching my suitcase. After a while, 5 guards appeared who kept me from all sides. They provoked a conflict in order to call the police. This all happened in front of my child, who also screamed what are you doing. Horror.

I returned and paid. After that, they still had the audacity to help me with a smile with a suitcase that had been pulled out of my hands before that.

The problem is that this is a European hotel and Ukrainians work in it. They don't get paid enough here. And they, like real crests, are trying to rip off all customers. Come up with additional services to get % of the proceeds. This photo is after cleaning. They put a garbage can on purpose as their disrespect to customers. Just pay the money and get out quickly. Our season is short.