Service staff leaves a lot to be desired

Written: 16 january 2021
Travel time: 11 — 15 january 2021
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 3.0
Cleanliness: 8.0
Food: 5.0
Amenities: 10.0
In general, the hotel is normal for its price. The receptionist (Irina) and the cafe staff should be friendlier and kinder. Their attitude towards guests can be briefly described as "here, we've come in large numbers again. " The feeling that the work is a burden for them, people are not in their place. I bring cash and want hospitality. Terrible quality water. We drank only bottled water and water from the cooler, but got poisoned. During our stay at the hotel, at least three more guests had symptoms of poisoning: vomiting, fever, weakness. From the reviews over the past years, I also saw that people had poisonings.
Translated automatically from Russian. View original