Terrible hotel and attitude.

Written: 3 january 2016
Travel time: 28 december 2015 — 1 january 2016
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 1.0
Cleanliness: 4.0
Food: 5.0
Amenities: 1.0
The hotel is located 15 minutes walk from the first lift, from the beginning of the stairs 100 meters, then 300 meters through the mud, and 500 meters along the road for cars... So you can immediately add a transfer of 60 UAH. to the lift. There are no breakfasts. In the restaurant at the hotel, 10% service charge is included in the bill, not much cheaper than in Bukovel itself. The average check for breakfast is 150 UAH. Ordering food in the room +100 UAH (no matter what and how much) and + 10% to the total cost. But you can take it yourself. You can hear everything in the rooms! the floor creaks, if there is someone above you, you are guaranteed to be awakened in the morning. There is no hair dryer in the room and in the sauna. The bed is not a double bed, but two beds standing next to the foam rubber between them (I booked 3 months in advance and indicated that there would be double beds in the rooms), and when it fails it is not convenient to lie in the middle! The door in the toilet did not close... Your room key opens the door to the snowboard / ski dryer, but you do not have the right to go there (they threatened with eviction, but you are not warned that you cannot go there yourself), for this you need to look for the person who will open the dryer for you. . .
Only passports are accepted as collateral.
They change the booking conditions, booked 3 months before the trip, on the booking it was indicated in the conditions that the full prepayment must be made 2 weeks before the settlement. Initially, we booked 3 rooms, and immediately made an advance payment of 50%. For 30 days with us, we were told that we need to pay the remaining 50%, according to the new booking conditions. Two days later, I contacted them and asked them to cancel one reservation (two people could not travel with us) and pay the remaining amount. They refused to return the deposit for their room, thanks to booking for helping to figure it out.

I don’t know about summer, but I don’t recommend going to this hotel in winter.
Translated automatically from Russian. View original