• traveled 6 years ago
Stayed with my husband for a week. We lived in the standard. It’s cold, the stink from the cafe in the living room, everything is bursting at the seams, everything creaks, furniture that is falling apart should be thrown into firewood, nothing is written on the site about such a steep climb, an iron staircase if you go with boots and skis is a very good workout after I don't want to ride or live.
… More ▾
Stayed with my husband for a week. We lived in the standard. It’s cold, the stink from the cafe in the living room, everything is bursting at the seams, everything creaks, furniture that is falling apart should be thrown into firewood, nothing is written on the site about such a steep climb, an iron staircase if you go with boots and skis is a very good workout after I don't want to ride or live. In general, the photo on the site does not correspond to reality at all! Everything is very outdated and the owner does not want to spend money on restoration. I will not go to Torba again and will not advise my friends.
Like
You like
• 3
Show other comments …
1. Dirty carpeting. , all in the sand. 2. Not every driver dares to drive almost vertically to the hotel.... 3. walk 1.5 km, in ski boots and with equipment, along a sheer metal staircase. 2. Strong audibility between numbers. You can hear every step, not to mention the sounds 3. disgusting service in a cafe (an hour and a half until they take an order and bring change) 4.
… More ▾
1. Dirty carpeting. , all in the sand. 2. Not every driver dares to drive almost vertically to the hotel.... 3. walk 1.5 km, in ski boots and with equipment, along a sheer metal staircase.
2. Strong audibility between numbers. You can hear every step, not to mention the sounds
3. disgusting service in a cafe (an hour and a half until they take an order and bring change)
4. . Do not leave money at the hotel. . is considered a GIFT. 5. the price of equipment is 2 times more expensive than in any rental, and there are no dryers, i. e. you will be in wet boots . .
2. Strong audibility between numbers. You can hear every step, not to mention the sounds
3. disgusting service in a cafe (an hour and a half until they take an order and bring change)
4. . Do not leave money at the hotel. . is considered a GIFT. 5. the price of equipment is 2 times more expensive than in any rental, and there are no dryers, i. e. you will be in wet boots . .
Like
You like
• 4
1. Location 500m. - maybe it is, BUT The hotel is located on a mountain, taxi drivers do not want to go there, and walking 1.5 km, in ski boots and with equipment, along a sheer metal staircase, is just a nightmare, every day there was a problem how to get to the ski lift. 2. The walls between the rooms seem to be cardboard, you can hear every word of the neighbors and what is happening in their room.
… More ▾
1. Location 500m. - maybe it is, BUT The hotel is located on a mountain, taxi drivers do not want to go there, and walking 1.5 km, in ski boots and with equipment, along a sheer metal staircase, is just a nightmare, every day there was a problem how to get to the ski lift.
2. The walls between the rooms seem to be cardboard, you can hear every word of the neighbors and what is happening in their room.
3. In the hotel, disgusting service and cuisine, went on vacation with a large company, half of the people were POISONED BY FOOD FROM THE HOTEL. Owners, stop poisoning people, you don’t know how to cook, close the cafe in general on the territory of the hotel.
4. The rental is constantly closed, the man who is supposed to work there is not there, he needs to be specially called, he can’t help pick up anything, he doesn’t know the prices for equipment. Rental is the ski-room. ATTENTION, there is no dryer for boots and a place for equipment, everyone throws it anywhere, we were generally shocked, how can this be, in a large and seemingly decent hotel, in a ski resort.
2. The walls between the rooms seem to be cardboard, you can hear every word of the neighbors and what is happening in their room.
3. In the hotel, disgusting service and cuisine, went on vacation with a large company, half of the people were POISONED BY FOOD FROM THE HOTEL. Owners, stop poisoning people, you don’t know how to cook, close the cafe in general on the territory of the hotel.
4. The rental is constantly closed, the man who is supposed to work there is not there, he needs to be specially called, he can’t help pick up anything, he doesn’t know the prices for equipment. Rental is the ski-room. ATTENTION, there is no dryer for boots and a place for equipment, everyone throws it anywhere, we were generally shocked, how can this be, in a large and seemingly decent hotel, in a ski resort.
Like
You like
• 11
• traveled 7 years ago
When we approached the complex, the first thing that caught my eye was the area that was filled with cars, several companies that were standing and thinking what to do next, because the rest is clearly spoiled and the worst is the construction and work that has been going on since morning when it gets dark.
… More ▾
When we approached the complex, the first thing that caught my eye was the area that was filled with cars, several companies that were standing and thinking what to do next, because the rest is clearly spoiled and the worst is the construction and work that has been going on since morning when it gets dark. We chose a hotel with a swimming pool and a beautiful area (so that there was a place for the child to play), in the photo everything looked exactly like that! However, the constant knocking and sand flying on the balconies and sunbeds, the cold water by the pool and two unfortunate gazebos, oblique and scary (the third is a little better), annoyed fantastically! ! ! ! ! We went to the reception to somehow resolve the issue, take the money (paid 100% in advance), met the administrator Galina! Adequacy from Galina did not even smell ...
For all our arguments that we came to rest from the buildings, asphalt and kipish in the city, so that the child had fun and slept in the fresh air, Mrs. Galina offered to go into the room, close the windows and the noise will not be heard! HAHAH, what a good man)) She refused to give money, and when asked why the website does not indicate that the building is in full swing, calmly and with a smile said: ? "The conflict lasted 40 minutes! Galina was probably on painkillers, because the woman had no emotions, although I thought my brain would boil! The room was chosen for 800 UAH with a particularly wide bed (1.8-2.0 m), which was important for us because we slept with a child, and friends had a room cost 700, because they did not need such a whim)) The bed in our room was 1.46 m , after a few more minutes of scandal, our number was changed (well, more or less)! But for 700 UAH not everything is so good, the floor is creaking, the door in the shower is separate from the shower, sound insulation "0", bed "be"! ! ! !!
Rent of barbecue and sweaters is paid, there are only two, there were many people, you need to book in advance (your own is not possible). We did not dare to eat there in the kitchen. We waited for the weekend for a long time, got there for a long time (because they are repairing the road there, and there were traffic jams), came and shed a tear! ))) The mood was spoiled, Galina wanted to give a book of complaints on her neck and, having adverse to the end of the planned stay in the Carpathians, they turned home ((Duuuuuuu is not recommended with a public territory, a stupid administrator, uncomfortable numbers and common prices for such conditions! ! , do not spend your time, money and nerves on such undercomplexes as "BAG"!
For all our arguments that we came to rest from the buildings, asphalt and kipish in the city, so that the child had fun and slept in the fresh air, Mrs. Galina offered to go into the room, close the windows and the noise will not be heard! HAHAH, what a good man)) She refused to give money, and when asked why the website does not indicate that the building is in full swing, calmly and with a smile said: ? "The conflict lasted 40 minutes! Galina was probably on painkillers, because the woman had no emotions, although I thought my brain would boil! The room was chosen for 800 UAH with a particularly wide bed (1.8-2.0 m), which was important for us because we slept with a child, and friends had a room cost 700, because they did not need such a whim)) The bed in our room was 1.46 m , after a few more minutes of scandal, our number was changed (well, more or less)! But for 700 UAH not everything is so good, the floor is creaking, the door in the shower is separate from the shower, sound insulation "0", bed "be"! ! ! !!
Rent of barbecue and sweaters is paid, there are only two, there were many people, you need to book in advance (your own is not possible). We did not dare to eat there in the kitchen. We waited for the weekend for a long time, got there for a long time (because they are repairing the road there, and there were traffic jams), came and shed a tear! ))) The mood was spoiled, Galina wanted to give a book of complaints on her neck and, having adverse to the end of the planned stay in the Carpathians, they turned home ((Duuuuuuu is not recommended with a public territory, a stupid administrator, uncomfortable numbers and common prices for such conditions! ! , do not spend your time, money and nerves on such undercomplexes as "BAG"!
Like
You like
• 9
We booked a hotel, went on vacation for 1200 km with elderly parents, a small child and I am in a position! I had an accident near Ivano Frankovsky. the car was broken very badly, I had to take it away on an autosos for 1100 km !! ! imagine what kind of money it is! after that, they put me in the hospital with a threat, 4 days of treatment and recovery, the conclusion of doctors in any mountains I can’t avoid internal bleeding and urgent return home! elderly parents, the child is small, everyone got bruises and of course no one would have left them on vacation! money for accommodation -50% was paid by them! I don’t feel like thinking yet, and of course injuries and treatment, staying in a foreign city, in general, both moral and physical and financial losses ! ! Of course, thank God that everything ended without loss and everyone is alive ! ! But what a conversation about rest! depression, I barely recovered and now I can write something! the hotel’s offer to come to rest later, my husband explained a hundred times that I can’t die in the mountains from a hemorrhage - this is the doctors’ conclusion !!!!! ! not our invention! let them provide all the extracts and conclusions! The result is they are rude to us, they no longer take the phone from us, they lie and dodge, they feed us with promises of communication with the owner! no one called us back even once, no one is going to return the money ! ! To be honest, there are simply no words! !! ! how in general such an inhuman and boorish attitude after such a situation can be ! ! these owners, simply because of their greed, all the feelings given to people by God seem to have been expressed ! ! Compassion, understanding and sympathy ! ! how can you fill your pockets in such a disaster! Are you people or animals at all? ! Well, they would take 10% and return the rest, the situation is not that we suddenly changed our minds, God forbid anyone!!! ! Yes, life and health are not measured by any money, but I have a small child, there may still be treatment and huge expenses ahead, but it turns out that we donated money to some.
… More ▾
We booked a hotel, went on vacation for 1200 km with elderly parents, a small child and I am in a position! I had an accident near Ivano Frankovsky. the car was broken very badly, I had to take it away on an autosos for 1100 km !! ! imagine what kind of money it is! after that, they put me in the hospital with a threat, 4 days of treatment and recovery, the conclusion of doctors in any mountains I can’t avoid internal bleeding and urgent return home! elderly parents, the child is small, everyone got bruises and of course no one would have left them on vacation! money for accommodation -50% was paid by them! I don’t feel like thinking yet, and of course injuries and treatment, staying in a foreign city, in general, both moral and physical and financial losses ! ! Of course, thank God that everything ended without loss and everyone is alive ! ! But what a conversation about rest! depression, I barely recovered and now I can write something! the hotel’s offer to come to rest later, my husband explained a hundred times that I can’t die in the mountains from a hemorrhage - this is the doctors’ conclusion !!!!! ! not our invention! let them provide all the extracts and conclusions! The result is they are rude to us, they no longer take the phone from us, they lie and dodge, they feed us with promises of communication with the owner! no one called us back even once, no one is going to return the money ! ! To be honest, there are simply no words! !! ! how in general such an inhuman and boorish attitude after such a situation can be ! ! these owners, simply because of their greed, all the feelings given to people by God seem to have been expressed ! ! Compassion, understanding and sympathy ! ! how can you fill your pockets in such a disaster! Are you people or animals at all? ! Well, they would take 10% and return the rest, the situation is not that we suddenly changed our minds, God forbid anyone!!! ! Yes, life and health are not measured by any money, but I have a small child, there may still be treatment and huge expenses ahead, but it turns out that we donated money to some. fu!! SHAME!!!!! To the owners and all its administrators boorish!!!!!!!!!!!!!!!!!!! !
Like
You like
• 9
The hotel was chosen in advance (discounts are available for early bookings). We lived in a 4-bed room in the hotel building (4th floor). It can safely accommodate 6 people. Climbing the stairs to the 4th floor is not difficult. Everything worked fine in the room. Excellent beds with mattresses, linens - not every hotel is so good.
… More ▾
The hotel was chosen in advance (discounts are available for early bookings). We lived in a 4-bed room in the hotel building (4th floor). It can safely accommodate 6 people. Climbing the stairs to the 4th floor is not difficult.
Everything worked fine in the room. Excellent beds with mattresses, linens - not every hotel is so good. Cleaning (in the bathroom) every day. The room itself was not particularly cleaned, so I can’t say if the room was cleaned or not. In any case, it was always clean with us. Minor "cons": the mirror in the bathroom is located a bit low, and a sconce begs to be installed near the mirror in the room (in the morning, until the sun rises, the room is dark, and you don't want to turn on the general light).
The view from the window is supper (especially when the sun shines on the peaks)! The floor in the room, as well as throughout the building, creaks, and audibility takes place. But this did not bother us: the neighbors were not noisy, and we ourselves, I hope, did not interfere with anyone. In individual cottages, probably, this is not important.
We ate at the restaurant/cafe of the hotel. In the morning, good omelettes, milk porridges, cheesecakes, dumplings. Borscht, chicken soup, meat dishes for lunch and dinner - everything is always delicious. For the price - as in all Bukovel. !!! ! In the restaurant / cafe of the hotel "Torba" an additional 10% service charge is added to the bill! (maybe somewhere cheaper, but it was convenient for me to go down in slippers and comfortable clothes right from my room for breakfast to a restaurant / cafe).
We went to the sauna twice. The first time we paid for 1 hour - it turned out to be not enough. 2 hours is just right. The sauna is heated with wood, the temperature is sufficient. Very invigorating pool with a water temperature of +18 degrees. Tea with honey is brought to the relaxation room (perfectly complements the rest).
The location of the hotel in the village - not the center, but walk - not far. A high metal staircase (there are not enough vertical railings and you don’t have to rush when going down - it can be slippery) or climbing an asphalt road a little further is your choice. With breaks for rest when climbing the stairs (if you do not arrange a race for speed) - and you are at the hotel. The courtyard area has a fairly noticeable slope, but the snow was well removed and it was not slippery. We were also lucky with the weather: -5.... -3 no wind and snow in the morning refreshed Bukovel. + sunshine, and a few days of light cloud cover.
Regarding payment at the hotel: cash and by card. But in no hotel do they charge an additional commission from customers when paying with a bank card (here they charge an additional 3% to the payment amount)! And when paying for lunch / dinner for 4 at 600-800 hryvnia, 3% is the cost of almost one dish.
Despite some issues, the stay at the hotel is good.
I would especially like to note the administrator Svetlana. This is a person who knows how to work and communicate with clients. Always friendly and responsive, will provide the necessary information, explain everything, advise. Huge RESPECT to her!
Everything worked fine in the room. Excellent beds with mattresses, linens - not every hotel is so good. Cleaning (in the bathroom) every day. The room itself was not particularly cleaned, so I can’t say if the room was cleaned or not. In any case, it was always clean with us. Minor "cons": the mirror in the bathroom is located a bit low, and a sconce begs to be installed near the mirror in the room (in the morning, until the sun rises, the room is dark, and you don't want to turn on the general light).
The view from the window is supper (especially when the sun shines on the peaks)! The floor in the room, as well as throughout the building, creaks, and audibility takes place. But this did not bother us: the neighbors were not noisy, and we ourselves, I hope, did not interfere with anyone. In individual cottages, probably, this is not important.
We ate at the restaurant/cafe of the hotel. In the morning, good omelettes, milk porridges, cheesecakes, dumplings. Borscht, chicken soup, meat dishes for lunch and dinner - everything is always delicious. For the price - as in all Bukovel. !!! ! In the restaurant / cafe of the hotel "Torba" an additional 10% service charge is added to the bill! (maybe somewhere cheaper, but it was convenient for me to go down in slippers and comfortable clothes right from my room for breakfast to a restaurant / cafe).
We went to the sauna twice. The first time we paid for 1 hour - it turned out to be not enough. 2 hours is just right. The sauna is heated with wood, the temperature is sufficient. Very invigorating pool with a water temperature of +18 degrees. Tea with honey is brought to the relaxation room (perfectly complements the rest).
The location of the hotel in the village - not the center, but walk - not far. A high metal staircase (there are not enough vertical railings and you don’t have to rush when going down - it can be slippery) or climbing an asphalt road a little further is your choice. With breaks for rest when climbing the stairs (if you do not arrange a race for speed) - and you are at the hotel. The courtyard area has a fairly noticeable slope, but the snow was well removed and it was not slippery. We were also lucky with the weather: -5.... -3 no wind and snow in the morning refreshed Bukovel. + sunshine, and a few days of light cloud cover.
Regarding payment at the hotel: cash and by card. But in no hotel do they charge an additional commission from customers when paying with a bank card (here they charge an additional 3% to the payment amount)! And when paying for lunch / dinner for 4 at 600-800 hryvnia, 3% is the cost of almost one dish.
Despite some issues, the stay at the hotel is good.
I would especially like to note the administrator Svetlana. This is a person who knows how to work and communicate with clients. Always friendly and responsive, will provide the necessary information, explain everything, advise. Huge RESPECT to her!
Like
You like
• 2
• traveled 8 years ago
We chose the hotel because there was a big company, and there were no more places anywhere else. Were too frightened by the extremely negative reviews on the site, respectively, the mood was the same. But in fact everything turned out great, and nothing spoiled our holiday. Upon arrival, two doors were with knocked-out locks, they were repaired in an hour.
… More ▾
We chose the hotel because there was a big company, and there were no more places anywhere else.
Were too frightened by the extremely negative reviews on the site, respectively, the mood was the same.
But in fact everything turned out great, and nothing spoiled our holiday.
Upon arrival, two doors were with knocked-out locks, they were repaired in an hour.
Settled 6 hours earlier than expected, went to a meeting.
Reception was excellent too.
Wi-Fi in one of the cottages is practically absent, in the second cottage and in the rooms it is excellent.
The bath is gorgeous.
The restaurant is not bad. Polite staff and delicious cuisine, but you can find simply chic cuisine at the resort, so it's better to travel for dinner to other places.
Were too frightened by the extremely negative reviews on the site, respectively, the mood was the same.
But in fact everything turned out great, and nothing spoiled our holiday.
Upon arrival, two doors were with knocked-out locks, they were repaired in an hour.
Settled 6 hours earlier than expected, went to a meeting.
Reception was excellent too.
Wi-Fi in one of the cottages is practically absent, in the second cottage and in the rooms it is excellent.
The bath is gorgeous.
The restaurant is not bad. Polite staff and delicious cuisine, but you can find simply chic cuisine at the resort, so it's better to travel for dinner to other places.
Like
You like
• 7
On the territory there is a tolerable dining room and a very good bathhouse. Not far from the first lift. If you go with a large company, then I recommend settling in a three-story cottage. Two wings, large living rooms, kitchens with everything you need, clean rooms with TVs and private bathrooms. Another plus is the daily cleaning of the rooms.
… More ▾
On the territory there is a tolerable dining room and a very good bathhouse. Not far from the first lift. If you go with a large company, then I recommend settling in a three-story cottage. Two wings, large living rooms, kitchens with everything you need, clean rooms with TVs and private bathrooms. Another plus is the daily cleaning of the rooms. Cons: very poor soundproofing, weak wi-fi.
Like
You like
• 3
Terrible! for the price that the hotel put up for NG (1600 UAH per day WITHOUT food) it's just awful. It is simply impossible to imagine worse - high, you won’t get there. I have to take a taxi every time. The rooms are shabby, dirty, the audibility is terrible. The toilet bowl moves, the beds creak, and the cracks in the doors are such that you can see people walking along the corridor.
… More ▾
Terrible! for the price that the hotel put up for NG (1600 UAH per day WITHOUT food) it's just awful. It is simply impossible to imagine worse - high, you won’t get there. I have to take a taxi every time. The rooms are shabby, dirty, the audibility is terrible. The toilet bowl moves, the beds creak, and the cracks in the doors are such that you can see people walking along the corridor. Now I understand where the name comes from.
Like
You like
• 11
The hotel is located 15 minutes walk from the first lift, from the beginning of the stairs 100 meters, then 300 meters through the mud, and 500 meters along the road for cars... So you can immediately add a transfer of 60 UAH. to the lift. There are no breakfasts. In the restaurant at the hotel, 10% service charge is included in the bill, not much cheaper than in Bukovel itself.
… More ▾
The hotel is located 15 minutes walk from the first lift, from the beginning of the stairs 100 meters, then 300 meters through the mud, and 500 meters along the road for cars... So you can immediately add a transfer of 60 UAH. to the lift. There are no breakfasts. In the restaurant at the hotel, 10% service charge is included in the bill, not much cheaper than in Bukovel itself. The average check for breakfast is 150 UAH. Ordering food in the room +100 UAH (no matter what and how much) and + 10% to the total cost. But you can take it yourself. You can hear everything in the rooms! the floor creaks, if there is someone above you, you are guaranteed to be awakened in the morning. There is no hair dryer in the room and in the sauna. The bed is not a double bed, but two beds standing next to the foam rubber between them (I booked 3 months in advance and indicated that there would be double beds in the rooms), and when it fails it is not convenient to lie in the middle! The door in the toilet did not close... Your room key opens the door to the snowboard / ski dryer, but you do not have the right to go there (they threatened with eviction, but you are not warned that you cannot go there yourself), for this you need to look for the person who will open the dryer for you. . .
Only passports are accepted as collateral.
They change the booking conditions, booked 3 months before the trip, on the booking it was indicated in the conditions that the full prepayment must be made 2 weeks before the settlement. Initially, we booked 3 rooms, and immediately made an advance payment of 50%. For 30 days with us, we were told that we need to pay the remaining 50%, according to the new booking conditions. Two days later, I contacted them and asked them to cancel one reservation (two people could not travel with us) and pay the remaining amount. They refused to return the deposit for their room, thanks to booking for helping to figure it out.
I don’t know about summer, but I don’t recommend going to this hotel in winter.
Only passports are accepted as collateral.
They change the booking conditions, booked 3 months before the trip, on the booking it was indicated in the conditions that the full prepayment must be made 2 weeks before the settlement. Initially, we booked 3 rooms, and immediately made an advance payment of 50%. For 30 days with us, we were told that we need to pay the remaining 50%, according to the new booking conditions. Two days later, I contacted them and asked them to cancel one reservation (two people could not travel with us) and pay the remaining amount. They refused to return the deposit for their room, thanks to booking for helping to figure it out.
I don’t know about summer, but I don’t recommend going to this hotel in winter.
Like
You like
• 7
Show more »
