Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
9.0
Service:
1.0
Cleanliness:
7.0
Food:
6.0
Amenities:
3.0
We are guests from Latvia. We stayed in this hotel from 11.03-13.03. 2018. I really hope that the management of this hotel reads the reviews and takes seriously the staff and teaches how to work with customers.
Of the minuses: VERY unfriendly staff (well, just SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOD), girls don't smile, don't say hello not in the restaurant not at the reception. We were a little taken aback by such communication. This is how the administrator talked to us at the reception, it seems like we didn’t drink at brotherhood, to call us that. We Europeans are a little embarrassed. In the lobby, the waiters don't pay attention to you at all. You have to run to the waiters yourself and make orders, although the waiters rub at this bar all the way. They do not understand one thing, the more you offer the client services, the more you earn. But, not in this hotel. It is clear that we did not want to spend money in this hotel.
There is NO service in the restaurant, and the food is also NO, as many have praised here. They ordered dumplings with cracklings, they brought them without and they didn’t even warn in advance that there were no cracklings and the waitress didn’t even apologize, she also walked with a sour mine all the way. The steak is also not the best. We didn't have dinner the next day. Alcohol at the bar is only imported. Breakfast buffet, poor, enough for breakfast. Maybe we were unlucky with the change of staff, I don't know. But the impression of the restaurant is not the best.
The spa smelled disgusting (as if the cats marked the whole spa). They don’t know how to heat the hammam, we couldn’t even enter the hammam, not to mention how to sit on the stove, how hot it was. On the first day at the SPA, the guy who was on duty there (when we arrived at the place he was not there) but even when he appeared we were not offered slippers or towels. And at the reception they didn’t tell us that you can use all this goodness and not wait for a guy.
There is a lot of construction around the hotel, which is why there is dirt and a bad entrance around.
There are small pillows in the room.
? From the pros: fresh, modern, modern hotel. The designer did his best. The hotel has a spa and a restaurant. In the evening, a local ensemble comes to play and sing Ukrainian folklore.
Beautiful rooms, cozy, heated floor, heat well (even hot). There are water coolers on the floors.
SPA accessories are included in the price (in the SPA itself they give out one-time slates and logs, so as not to carry them from the room).
Of the minuses: VERY unfriendly staff (well, just SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOD), girls don't smile, don't say hello not in the restaurant not at the reception. We were a little taken aback by such communication. This is how the administrator talked to us at the reception, it seems like we didn’t drink at brotherhood, to call us that. We Europeans are a little embarrassed. In the lobby, the waiters don't pay attention to you at all. You have to run to the waiters yourself and make orders, although the waiters rub at this bar all the way. They do not understand one thing, the more you offer the client services, the more you earn. But, not in this hotel. It is clear that we did not want to spend money in this hotel.
There is NO service in the restaurant, and the food is also NO, as many have praised here. They ordered dumplings with cracklings, they brought them without and they didn’t even warn in advance that there were no cracklings and the waitress didn’t even apologize, she also walked with a sour mine all the way. The steak is also not the best. We didn't have dinner the next day. Alcohol at the bar is only imported. Breakfast buffet, poor, enough for breakfast. Maybe we were unlucky with the change of staff, I don't know. But the impression of the restaurant is not the best.
The spa smelled disgusting (as if the cats marked the whole spa). They don’t know how to heat the hammam, we couldn’t even enter the hammam, not to mention how to sit on the stove, how hot it was. On the first day at the SPA, the guy who was on duty there (when we arrived at the place he was not there) but even when he appeared we were not offered slippers or towels. And at the reception they didn’t tell us that you can use all this goodness and not wait for a guy.
There is a lot of construction around the hotel, which is why there is dirt and a bad entrance around.
There are small pillows in the room.
? From the pros: fresh, modern, modern hotel. The designer did his best. The hotel has a spa and a restaurant. In the evening, a local ensemble comes to play and sing Ukrainian folklore.
Beautiful rooms, cozy, heated floor, heat well (even hot). There are water coolers on the floors.
SPA accessories are included in the price (in the SPA itself they give out one-time slates and logs, so as not to carry them from the room).
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Disappointment
- The price does not match the quality
- the price does not match the quality
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