Драгобрат великолепен,НО!!! Dragobrat is great, BUT!!!

My husband and I rested at the hotel "Big Bear" on Dragobrat from 02/01/2013 to 02/08/2013. I will write about the positive and negative features, and the next customers will judge whether to go to this hotel or not. I have traveled half the world, but this is the first time I have met such rudeness and scammers. First, about the good: Dragobrat is generally a miracle, nature, ski lifts, mountains, beauty is indescribable. About the hotel: the rooms are clean, the beds are snow-white, the room is warm, even very hot, the water is hot cold around the clock, the food is excellent and a huge amount, dinner has to be divided into soup for lunch and the second for dinner, even for men. For this, a HUGE THANK YOU to the girls from the canteen at the hotel (there was one woman and two young ladies), by the way, they are very polite, efficient, pleasant to the core. My husband and I are very grateful to them. Actually, that's where all the good things about the hotel ended. And now everything is in order: when I booked the hotel, I asked if I could see Hoverla and Petros from the window, the host Anya said that she could book a room with such a view, because other clients do not put such conditions. In general, I was delighted, but when we arrived, Hoverla was visible only with a side glance, and even then if you almost lean out of the window halfway. I did not pay attention to this and hushed up the question, I thought that I wanted too much. Now the same BUT: we booked a room (the hostess said that it was a junior suite, but in the room only a bed and hangers were made of furniture) for 10 days, they made an advance payment of 2000 UAH. , the rest I thought or I will list or pay on the spot. When we arrived and on February 2, I paid, I warned Sergey (the hostess said that he was in charge of everything at the moment, I still don’t know the manager or co-owner) that we would not be 10, but 7 days, to which he said pay money for 10 days , and if you leave earlier, then you will be refunded without any problems the money for unused days. We paid with peace of mind. What was our surprise when, leaving on the morning of February 8, he didn’t even start shouting at me, but yelling at Sergey that they woke him up (it was 7:20), that he didn’t know anything, they didn’t return money, call the hostess, to which Anya said who they say is Sergey, and they don’t return the money, because they suffer losses. With grief in half, we were returned 690 UAH. instead of 1380 UAH. With a spoiled mood, we left and vowed to go to the Big Dipper with a foot, you can’t put up with such DIVORCE and rudeness in any case. Therefore, future customers of this hotel, to the smallest detail, stipulate absolutely everything and NEVER pay money in advance and DO NOT BELIEVE the owners of the hotel - DISCOVER!