Terrible hotel. Will never go back and would not recommend to anyone

Written: 10 january 2020
Travel time: 28 december 2019 — 2 january 2020
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 5.0
The hotel is just awful!
Absolutely nothing to do with the photos on the site.
Of the minuses:
1. When booking a hotel, we agreed on one amount, and upon arrival, the hostess demanded an amount of 100 UAH more.
2. The dining room is very dirty. Crumbs from the table after previous visitors are never cleaned. There is no salt or pepper shaker on the table. There are small saucers with salt, where everyone sticks their hands.
3. Service is terrible! Every time they wanted to order something from the menu, they listened to a ton of negativity from the waitress Natalia, who was always indignant that we were not ordering dumplings. We were 6 people. And Natalya, through scandals, agreed to cook something other than dumplings. In addition, we were constantly scolded if we skipped breakfast. Breakfasts are terrible. Cheap sausage without meat and bread with a transparent piece of cheese 2 x 6 cm. If you order something from the menu, then everything is in hundred-year-old fat or burnt.

4. The room is dirty. Obviously they don't clean up after previous guests. Bed linen leopard and in spools. Towels are old, washed out, with holes and loose threads.
5. The shower in the room does not flush. All tiles are moldy.
6. No room service. Garbage was not taken out for 6 days. There is no toilet paper. There were no shower supplies.
7. Double beds as one and a half.
8. For the celebration of the New Year in this kennel they asked for 1800 per person. This is over the amount for such a service and such food.
9. The apogee of everything was that guests were given second-hand slippers - stolen from other hotels "Egypt 3 stars" and so on. Moreover, all the slippers are dirty (which is not surprising, because they have been used more than once).
From the pros:
1. Close proximity to the ski lift.
2. Next to the hotel there is a restaurant "Rozhdestvo", which offers delicious cuisine. We ate there all the time, and also celebrated the New Year for 1000 UAH per person and on the table we had parmesan, basturma, blue cheese and a lot of other food.
Translated automatically from Russian. View original