Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
2.0
Cleanliness:
8.0
Amenities:
6.0
We found a hotel, liked the photo, and most importantly approached the number of people for our company. It is based as a family, so 3 families and in each 1-2 children will be perfectly arranged - in each bedroom 2 bedrooms and 2 floors for children. Adults will also get in)
I liked how the girl (manager) talked about the house, described everything well, very pleasant in conversation. And we did not even read the reviews (and in fact the staff on site works poorly. There was never anyone at the reception, every time other people ran up, do not navigate the area, can not solve problems without calling 3 people. Work in the system "spored phone") .
Everything is clean, the house is well cleaned. The design is rustic, but good. The bathrooms are good, the house has 2 bathrooms downstairs (comfortable, upstairs with kitchen, living room), and also 1 bathroom on the 2nd floor (where 3 bedrooms).
The nuance of the upper bathroom - the smell - ventilate, do not ventilate, smells like sewage, so you need to clean the pipes for sure, there are some problems.
Downstairs in the kitchen warm and toilets warm floor, which is good, upstairs wooden floors, there are convectors.
The middle bedroom was cold compared to 2 others (they were hot) (by the way, after the rest I came across the same feedback about the cold of one room, so there is something, although the day the batteries were touched - as if heated equally, maybe a question in the window - all beds under the window, including children).
Kitchen to go to the living room with a working fireplace for firewood (but as it turned out, firewood for him costs 100 UAH. If you light it yourself, and probably more, if the guy who brought them lit.
Bought, decided to light themselves. And the firewood was brought raw to the threads. Later, he brought a few dry, well, but that's it, spoiled the impression twice. From the living room exit to the barbecue, there is also a table for a picnic, all is well.
Firewood, as is often the case, for a barbecue you need to have your own ((((
The living room has a sofa, large table, TV, it's good.
The kitchen stove is electric, and there was a moment in the morning when they had to leave the house, turning off the lights. And we just had breakfast without a stove and a kettle you can't do anything. We thought that they wanted to take us out as soon as possible and turned off the lights. But after finding out how to turn on the light, why and where it turned off, it seemed that they themselves do not know how to turn off the light. 5 people called and walked, one said it happens from overloading the meter, because everything was turned on (although the previous days everything worked as well, but not turned off - at the same time worked and kettle, stove, refrigerator. They still have electric heating + firewood) and in the end We were fed, why did we turn off the light from the meter… why should we do that? Well, as at the reception, in this regard there are no extreme and responsible employees)
Conclusion: the house is good, but the position of the owners is petty, and the staff is unfriendly and unprofessional.
You don't even have to spend money to have satisfied customers: just value your reputation and guests.
I liked how the girl (manager) talked about the house, described everything well, very pleasant in conversation. And we did not even read the reviews (and in fact the staff on site works poorly. There was never anyone at the reception, every time other people ran up, do not navigate the area, can not solve problems without calling 3 people. Work in the system "spored phone") .
Everything is clean, the house is well cleaned. The design is rustic, but good. The bathrooms are good, the house has 2 bathrooms downstairs (comfortable, upstairs with kitchen, living room), and also 1 bathroom on the 2nd floor (where 3 bedrooms).
The nuance of the upper bathroom - the smell - ventilate, do not ventilate, smells like sewage, so you need to clean the pipes for sure, there are some problems.
Downstairs in the kitchen warm and toilets warm floor, which is good, upstairs wooden floors, there are convectors.
The middle bedroom was cold compared to 2 others (they were hot) (by the way, after the rest I came across the same feedback about the cold of one room, so there is something, although the day the batteries were touched - as if heated equally, maybe a question in the window - all beds under the window, including children).
Kitchen to go to the living room with a working fireplace for firewood (but as it turned out, firewood for him costs 100 UAH. If you light it yourself, and probably more, if the guy who brought them lit.
Bought, decided to light themselves. And the firewood was brought raw to the threads. Later, he brought a few dry, well, but that's it, spoiled the impression twice. From the living room exit to the barbecue, there is also a table for a picnic, all is well.
Firewood, as is often the case, for a barbecue you need to have your own ((((
The living room has a sofa, large table, TV, it's good.
The kitchen stove is electric, and there was a moment in the morning when they had to leave the house, turning off the lights. And we just had breakfast without a stove and a kettle you can't do anything. We thought that they wanted to take us out as soon as possible and turned off the lights. But after finding out how to turn on the light, why and where it turned off, it seemed that they themselves do not know how to turn off the light. 5 people called and walked, one said it happens from overloading the meter, because everything was turned on (although the previous days everything worked as well, but not turned off - at the same time worked and kettle, stove, refrigerator. They still have electric heating + firewood) and in the end We were fed, why did we turn off the light from the meter… why should we do that? Well, as at the reception, in this regard there are no extreme and responsible employees)
Conclusion: the house is good, but the position of the owners is petty, and the staff is unfriendly and unprofessional.
You don't even have to spend money to have satisfied customers: just value your reputation and guests.
Translated automatically from Ukrainian. View original
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