Don't ruin your vacation

Written: 4 february 2015
Travel time: 22 — 25 january 2015
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 3.0
Cleanliness: 6.0
Food: 5.0
Amenities: 1.0
We rested with a company of 7 people at the end of January 2015. We occupied three rooms. To begin with, the hotel is cut off from civilization. From "Gorganov" to "Maria" - 1 km higher into the mountains. It is not a road that leads there, but a swampy path. Drivers refuse to drive directly to the hotel because there is actually no road there. I had to walk through the mud. The driver of the Citroen minibus, which drove us from Ivano-Frankivsk, broke the crankcase on the way up to the hotel and all the oil leaked from him. You can imagine how he spoke about the location of Villa Maria.
Having reached the hotel, we were met by a very talkative hostess Maria and assigned us to rooms on the second floor. The rooms are upholstered with wooden clapboard, it smells pleasantly of wood. The room has a bed, wardrobe, TV cabinet, bedside table. TV - a small "aquarium", but the tuner does not work. An antenna "slingshot" was installed, from which there is no sense. A signal of 3 channels was received - Inter, 1 + 1 and the first national. It was impossible to watch the first two because of the interference. Enjoyed the broadcast of UT-1. Things were even worse for friends in rooms with TV, he was just there. Things can be put in the closet, but it's as lucky. Friends room was completed with a wardrobe with shelves. That is, there was simply nowhere to hang things on a hanger. There is nowhere to hang things after skiing. The room is cramped. 90% is furniture. It's hard for two to get along.
The room has a tiny bathroom. Hot water is available all the time. It is equipped with a toilet bowl (everything is ok), a broken-down Chinese shower cabin (taking a shower and not flooding the whole room is a whole art) and a tiny washbasin (I have a bigger face, it’s very difficult to wash). Everything. There is nothing more. No shelves for toiletries, no towel hook, no toilet paper holder. There is nothing. Terribly cramped and uncomfortable! Friends in the room after the first shower clogged drain. This was reported and asked to be removed. NOT REMOVED. For two days the guys took a shower with friends. The towels provided by the hostess upon check-in are clean, washed, but have a characteristic smell. I am sure they have been exploited for far from the first year. It is necessary to throw away such towels, and not offer them to guests.

On the ground floor there is a dining room with a fireplace. The hall is heated only by a fireplace, so choose a place closer to one. Breakfast cost 50-60 UAH/person, dinner 80-100 UAH/person. The portions are large, and for the most part, everything is delicious.
Separately, I want to dwell on the situation with ordering food. The hostess asks to order dinner in the morning and warn her two hours before setting the table. Menu. Everything seems to be normal, but once we were late for the morning prices for ski passes in Bukovel and decided that we would order dinner on our return, wait until it was cooked and everything would be ok. But it was not there! On our return, we went down to the dining room to order dinner. The hostess was aware that we would have dinner with her, we warned, but she decided to play the whole scene in front of us. Like, you need to order in advance. We tried to reassure the very talkative hostess, they said that we didn’t need to cook anything complicated, we agreed to any first, any side dish and any meat dish. The scene of indignation continued and lasted for 3-4 minutes. Unable to endure the cries of the hostess, I made a remark to her, extremely politely and calmly, I asked her to be more restrained, clarified that we are her guests and pay for the order, and do not demand to feed us for free. After these words, Maria flared up with anger and said that we were having dinner at Gargany, which was 1 km down the mountain, ankle-deep in mud. Taxis refuse to go to Villa Maria. He did not respond to all requests to calm down and continue the dialogue, but simply ran away. The attitude of the hostess to the guests is DISGUSTING! So, while living in Villa Maria, stock up on sausages, the hostess is hysterical and can leave you without food.
After the wheelchair, there is nowhere to dry things, as I described above. We were offered to leave ski/bordeaux boots at the box office, they say, they will dry there. On the second day, in the morning, I took the shoes and was taken aback. They were wet through, in the same condition as 15 hours ago.
To sum it up, I would recommend avoiding staying at this hotel. Expensive. For the money you can easily find a much better place with food. The location is disgusting. The hostess is very "loading" with an uninterrupted flow of words, she is hysterical. The rooms are small. Bathrooms are not equipped with the necessary and not serviced. There is no place to dry things. You need to bring food with you.
Translated automatically from Russian. View original