Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
3.0
Food:
3.0
Amenities:
3.0
Booked a suite for 9 nights starting from January 2.2020. Stayed only one day and moved to another hotel. Why so?
1. After driving 700 km with two small children, we saw a house in the private sector, where rooms are rented for UAH 3.500 per night. The cost is inadequate under these conditions.
2. Before booking, I especially emphasized that my wife and I will come with two small children under 3 years old and it is important for us to have a place to walk, clean the roads so that you can ride in a wheelchair. We were assured that there was no problem with that. When we arrived, we were in despair. Not even that with a wheelchair, it's hard to walk at least 100 meters to fall. Calculate that you go skating. Walks did not work out accordingly…
3. The nearest nearby attraction is the railway! To get to the city center, you have to cross the crossing every time.
4. Pay special attention to those in the car. Free parking like that is, but still the main thing.
It turns out that all guests must park in a virtually rectangular narrow tunnel in two rows. Putting the car near the house - in the morning you will not be able to leave until all the guests in front of you go. That is, it is necessary to agree on who goes when and so on, because you can stay blocked without any problems.
5. Restaurant and food. For some reason, cheesecakes near the cafe without windows in the basement cost UAH 250. Other dishes were also tasted - the price does not match the quality.
Most importantly, when we reported all the shortcomings and our desire to leave, the administration refused to return the money paid in advance, but promised to look for options. Periodically, I called with a request for information and in mid-January, the administrator called me back and said that I would be contacted a little later, but assured that the money will be returned and everything will be fine.
When I was not contacted again, I called back and it was no longer a question of a refund, and I was told that to leave these funds for May for me, but none
it doesn't make sense, because these shortcomings made me change my location from the beginning.
Yes, unfortunately I lost money. But I do not regret my decision. We moved to the Hotel Hvoya near the lift, the room has a kitchen and everything you need for cooking. The hotel has a ski school with rental and a two-storey underground car park. And with all this the cost of the room turned out much cheaper.
1. After driving 700 km with two small children, we saw a house in the private sector, where rooms are rented for UAH 3.500 per night. The cost is inadequate under these conditions.
2. Before booking, I especially emphasized that my wife and I will come with two small children under 3 years old and it is important for us to have a place to walk, clean the roads so that you can ride in a wheelchair. We were assured that there was no problem with that. When we arrived, we were in despair. Not even that with a wheelchair, it's hard to walk at least 100 meters to fall. Calculate that you go skating. Walks did not work out accordingly…
3. The nearest nearby attraction is the railway! To get to the city center, you have to cross the crossing every time.
4. Pay special attention to those in the car. Free parking like that is, but still the main thing.
It turns out that all guests must park in a virtually rectangular narrow tunnel in two rows. Putting the car near the house - in the morning you will not be able to leave until all the guests in front of you go. That is, it is necessary to agree on who goes when and so on, because you can stay blocked without any problems.
5. Restaurant and food. For some reason, cheesecakes near the cafe without windows in the basement cost UAH 250. Other dishes were also tasted - the price does not match the quality.
Most importantly, when we reported all the shortcomings and our desire to leave, the administration refused to return the money paid in advance, but promised to look for options. Periodically, I called with a request for information and in mid-January, the administrator called me back and said that I would be contacted a little later, but assured that the money will be returned and everything will be fine.
When I was not contacted again, I called back and it was no longer a question of a refund, and I was told that to leave these funds for May for me, but none
it doesn't make sense, because these shortcomings made me change my location from the beginning.
Yes, unfortunately I lost money. But I do not regret my decision. We moved to the Hotel Hvoya near the lift, the room has a kitchen and everything you need for cooking. The hotel has a ski school with rental and a two-storey underground car park. And with all this the cost of the room turned out much cheaper.
Translated automatically from Ukrainian. View original
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