Готель чудовий, чудовий SPA, персонал жах. The hotel is great, great SPA, staff nightmare.

We drove to the hotel, pre-booking a room for 4 people (2 rooms + 2 children). Filled out the registration card, paid, in a few minutes the administrator asked, reports that she took into account only one child, well, good evening. We went to dinner, went for a walk. Here we come. Children's beds are not made. I'm going to the front desk. I feed. The answer of the same person who designed us: "What do you have extra seats? ", Well, well understood. In a few minutes the maid came, made the bed (while doing her job, I did not see that only one bed), in a few minutes the main maid came with the question "Why didn't you report that you have two extra beds? " I'm delighted. But, yes. The next day they asked if the water in the room was being replenished. Answer "On request. "The culmination was that during the eviction, either they forgot in the room or lost one of the two electronic keys. For the first time, I was charged UAH 100 for losing a piece of plastic.
In any hotel in the world, having lost a key, programmed, saw. No problem.
In general, in addition to some strange and unpleasant smell in the bathroom, the hotel and the room are quite nice, but most liked the pool and sauna. If you do not take into account the lack of service (and this is Ukraine, we make a discount. The service is completely unobtrusive. ), You can visit.