Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
9.0
Service:
4.0
Cleanliness:
9.0
Food:
2.0
Amenities:
6.0
Well, let's get down to the next review of Reikartz Polyana 4 "stars".
We arrived as a family, right after New Year's Eve, met at the reception well, immediately pleased that they had an innovation, the price of the room, in addition to breakfast, includes dinner on the buffet system, and, if desired, lunch on the same system for 100 UAH for an adult and 50 for children from years.
We were delighted, but it was not there...
It was the second week of rest, we came with the child for dinner, from the main dishes there was only a stinky catfish cutlet and as many as 5 side dishes. (Although the manager the next day assured that there were 3 main dishes) and cabbage and baked potatoes with carrots and onions) can be eaten with buckwheat, rice with vegetables and millet porridge))) Cool! Feeds Reykats Polyana 4 Stars instead of meat and normal fish, porridge with porridge or potatoes with porridge))))
Well, this is half the trouble, as they say, free cheese happens, you know where. On a separate REDUCED menu, you can’t order anything besides trout and beef for 90 UAH and fried potatoes with mushrooms... although why, there’s also bograch on the menu from the first (which is not always cook) and as many as 4 pages of alcoholic beverages. This is drunk on an empty stomach! Since I think under Hennessy it’s not comme il faut to eat buckwheat with a smelly cutlet or Moet Shandon you won’t eat pickled cucumber.
To all the comments, the manager pretended to be a boa constrictor and assured that I was picking on the menu and the Swedish line.
But there would be no nit-picking if there was this very Swedish line or at least a normal menu, which was in the summer (a thick book with a bunch of Transcarpathian, Ugric, Ukrainian, European dishes).
After such a hungry dinner, I had to dress the child and myself, and go to Fantasy to eat. Well, isn't that normal?
Reikartz Polyana will lose really worthy customers who pay big money for good food.
After all, what is most important:
-good dream
- warm bathroom
-tasty food. And the latter is not a priori.
Fuh....this is about the negative that we received like yesterday.
Now about +
A very good SPA center, a miracle massage therapist Andrey and a beautician Vladlena, a true professional in their field.
I was also pleased that the water in the pool is warmer than in summer, you could get into the sauna without problems, as well as for baths, inhalations, etc. , this is at 100% of the hotel's occupancy.
The waiters have become more skillful, they do not make the same mistakes that they had in August. The administrators are also very nice people.
The guide, pan Vasily, also pleases with new excursions to beautiful and unforgettable places.
The maids work at 200%, everything is clean and fresh.
Let me summarize:
A very good hotel with a wellness base, BUT with a very poor kitchen (lack of it) and with a bad manager.
Since the main law of all organizations that provide services at the highest level: "The client is always right"! And in this case, everything is the other way around, they will say that you are blind, deaf, etc.
Of course, it's up to you to go to Reikartz Polyana 4 stars))) or choose from many other hotels that are not inferior in terms of star rating, but even higher in terms of services and service.
We concluded for ourselves that Reikartz Polyana is still at the level of "junior school" learning from its mistakes, but making new ones!
We arrived as a family, right after New Year's Eve, met at the reception well, immediately pleased that they had an innovation, the price of the room, in addition to breakfast, includes dinner on the buffet system, and, if desired, lunch on the same system for 100 UAH for an adult and 50 for children from years.
We were delighted, but it was not there...
It was the second week of rest, we came with the child for dinner, from the main dishes there was only a stinky catfish cutlet and as many as 5 side dishes. (Although the manager the next day assured that there were 3 main dishes) and cabbage and baked potatoes with carrots and onions) can be eaten with buckwheat, rice with vegetables and millet porridge))) Cool! Feeds Reykats Polyana 4 Stars instead of meat and normal fish, porridge with porridge or potatoes with porridge))))
Well, this is half the trouble, as they say, free cheese happens, you know where. On a separate REDUCED menu, you can’t order anything besides trout and beef for 90 UAH and fried potatoes with mushrooms... although why, there’s also bograch on the menu from the first (which is not always cook) and as many as 4 pages of alcoholic beverages. This is drunk on an empty stomach! Since I think under Hennessy it’s not comme il faut to eat buckwheat with a smelly cutlet or Moet Shandon you won’t eat pickled cucumber.
To all the comments, the manager pretended to be a boa constrictor and assured that I was picking on the menu and the Swedish line.
But there would be no nit-picking if there was this very Swedish line or at least a normal menu, which was in the summer (a thick book with a bunch of Transcarpathian, Ugric, Ukrainian, European dishes).
After such a hungry dinner, I had to dress the child and myself, and go to Fantasy to eat. Well, isn't that normal?
Reikartz Polyana will lose really worthy customers who pay big money for good food.
After all, what is most important:
-good dream
- warm bathroom
-tasty food. And the latter is not a priori.
Fuh....this is about the negative that we received like yesterday.
Now about +
A very good SPA center, a miracle massage therapist Andrey and a beautician Vladlena, a true professional in their field.
I was also pleased that the water in the pool is warmer than in summer, you could get into the sauna without problems, as well as for baths, inhalations, etc. , this is at 100% of the hotel's occupancy.
The waiters have become more skillful, they do not make the same mistakes that they had in August. The administrators are also very nice people.
The guide, pan Vasily, also pleases with new excursions to beautiful and unforgettable places.
The maids work at 200%, everything is clean and fresh.
Let me summarize:
A very good hotel with a wellness base, BUT with a very poor kitchen (lack of it) and with a bad manager.
Since the main law of all organizations that provide services at the highest level: "The client is always right"! And in this case, everything is the other way around, they will say that you are blind, deaf, etc.
Of course, it's up to you to go to Reikartz Polyana 4 stars))) or choose from many other hotels that are not inferior in terms of star rating, but even higher in terms of services and service.
We concluded for ourselves that Reikartz Polyana is still at the level of "junior school" learning from its mistakes, but making new ones!
Translated automatically from Russian. View original
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