Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
9.0
Service:
4.0
Cleanliness:
8.0
Food:
3.0
Amenities:
3.0
January 2012. We rested with 2 families with children.
Advantages: 1) Good rooms, new furniture, 2) cleanliness, 3) playground, sauna, 4) wonderful people among the staff.
Disadvantages: 1) Dirty pool (water is muddy, drains are clogged in the showers and as a result it stinks, I have never seen staff near the pool); 2) the order in the restaurant can be expected from an hour to 3! Even when the order was made from the room, they waited 2.5 hours; A couple of times they brought undercooked dishes (with raw meat and underdone syrniki); 3) Until 11 pm the music is very loud in the restaurant so that you can hear it in the rooms; 4) the declared phytobar never worked, 4) dry rations instead of breakfast were given out in black garbage bags (a trifle, but impressive), 5) when the light was knocked out after a snowfall, the hotel was not protected from such a situation.
With us, 3 families refused to continue living.
SUMMARY and free consultation: all the shortcomings from the disorganization of processes. Dear managers of the Reikartz network, change or motivate the manager of Reikartz Polyana, hire normal cooks for the restaurant, as well as a cleaner for the pool, and conduct advanced training courses for all staff, especially for waiters. I really want to have worthy places in our country.
Advantages: 1) Good rooms, new furniture, 2) cleanliness, 3) playground, sauna, 4) wonderful people among the staff.
Disadvantages: 1) Dirty pool (water is muddy, drains are clogged in the showers and as a result it stinks, I have never seen staff near the pool); 2) the order in the restaurant can be expected from an hour to 3! Even when the order was made from the room, they waited 2.5 hours; A couple of times they brought undercooked dishes (with raw meat and underdone syrniki); 3) Until 11 pm the music is very loud in the restaurant so that you can hear it in the rooms; 4) the declared phytobar never worked, 4) dry rations instead of breakfast were given out in black garbage bags (a trifle, but impressive), 5) when the light was knocked out after a snowfall, the hotel was not protected from such a situation.
With us, 3 families refused to continue living.
SUMMARY and free consultation: all the shortcomings from the disorganization of processes. Dear managers of the Reikartz network, change or motivate the manager of Reikartz Polyana, hire normal cooks for the restaurant, as well as a cleaner for the pool, and conduct advanced training courses for all staff, especially for waiters. I really want to have worthy places in our country.
Translated automatically from Russian. View original
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