Не ценят клиентов! They don't value customers!

So, let's start from the beginning... We booked a room by phone for a promotion (according to the administrator, there were no Lux rooms, so we booked the last Comfort, according to the photo on the site, all the rooms look the same). The day before departure, they called the administrator Olga to clarify the possibility of early check-in and the availability of a bathroom in the room. a node with a hairdryer and towels (because the Comfort room, and the description on the site with the presence of all of the above, as in the Suite). The answer was: “Of course everything is there! ” On the phone, the administrator said that the shower was now broken, but they are solving this problem and will fix everything before our arrival. Upon arrival, we were immediately served breakfast, which we had ordered by phone in the evening. All the same, they did not have time to fix the problems with the shower, and therefore they settled us for one day in the Suite without additional payment. Entering the Suite, we were surprised by the lack of air conditioning and we thought about how this room differs from Comfort, if it is simply equipped with everything you need, nothing more. But, when the next day we were settled in Comfort, the differences were on the surface. The shower had not yet been repaired by the time of check-in and it ended up along with the toilet (there was not even a lid on the toilet and it stood right next to the washing machine) and laundry (i. e. two washing machines that the hotel staff constantly used) on the street from the end of the cottage ( there was no lock on the door of the bathroom - come in who wants to) ((((The shock that my pregnant wife experienced is hard to put into words! Entering the room, I immediately noticed the absence of a curtain on the window (“Hello neighbors”), the absence of an urn, mirrors and a hair dryer. To the remarks about the understaffing of the room, the administrator, smiling sweetly, replied: “While you are on the tour, the shower will be repaired, and everything you need will be brought. And, if possible, I will move you to the Suite, because I, too I was pregnant and I understand everything perfectly. ” But when we returned in the evening, we were given an excursion to the renovated shower, they supposedly continued to deal with other issues... The urn and curtains (half the window, . the neighbor’s child could see us just as well) organized the next day, but with a hair dryer and a mirror it didn’t work out until the moment of departure, despite the fact that at each reminder a frostbitten look was made, supposedly they hear for the first time and now they’ll come up with something … Huge hello to the administrator Olya! It seems that we were the first to get into this room, because I do not believe that the people who lived in it did not have the same questions as we did, and the administration did not settle them.