Испорченный отпуск ruined vacation

We chose the Olymp Hotel in Uzhgorod 1.5 months before the May holidays for 6 days. The booking was confirmed with the booking number and pin code from Booking. com, We called the hotel several times, everything was confirmed, and on the day of departure - with difficulty getting through, we found out that there was no booking and there were no places, which we were not even informed about (although, that the order was confirmed to us). We were advised to find another hotel where there are places. As a result, it was impossible to book another hotel or even an apartment on May 28, I had to return train tickets, losing almost the full amount one way from Kyiv and the rest planned for 2 months. And on the evening of 29 we got a call from the hotel with a question: why are we not checking in? Is this some form of bullying? Or a special form of the European level "professionalism"? . The only consolation is that there is a boomerang law. Galina.