good location, restaurant - awful!

Written: 29 may 2019
Travel time: 30 april 2019
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 4.0
Cleanliness: 7.0
Food: 1.0
Amenities: 1.0
Let's start with the pros: the area is large, well-groomed, mini-zoo, playgrounds, staff in the buildings are friendly, it is clear that a large number of people are working to create comfort and coziness.
But the restaurant ...Constant surprises, and always unpleasant ...The first evening - the first order - we decided to add 50 UAH to the bill. , And there was no check, no invoice, just announced the amount and all ...Asked to list, on the third attempt the amount is less (and it's 2 borscht and 2 buckwheat, I think as large orders, also counted porridge with milk, in fact without, not only ordered one serving, brought two, but we were to blame for all this - we did not hear an apology and even when recalculated we were still deceived - counted 35 coffee, a day later ordered 27.2 times counted milk, although for the fact that counted porridge with milk, but in fact it was all the same - no one returned ... ).
Of course there would be an alternative, we would find another place to eat (and I think not only us), but there is no alternative! ! ! ! ! Breakfast - the menu clearly states the cost of breakfast for a child living in a room 45 UAH. , ordered cheesecakes, breakfast bill UAH 100. When asked why so much - said an adult breakfast, although we had a 3-year-old child sitting at the table and the waiter said that we want to order breakfast for a child (2 breakfasts for adults included). Why don't you specify which dishes are included in the children's breakfast and if it is already written on the breakfast menu that the breakfast for a child costs 45 UAH, then sell as indicated! (I read the reviews, we are not the first to ask questions about cheesecakes, but you can still see the opinion of vacationers, and the site's breakfast menu is generally listed for children who live in the breakfast complex for free).

And such moments are constant: bread is not brought, but the bill is, semolina (baby) with a croissant, 3 days of croissants, no croissants, no replacement, no lower price for breakfast (promised instead of croissants to give gombovtsi for tasting, but of course no one mentioned it, although it could be replaced with cookies, fruit, etc. , but again saved - no croissants - no replacement); toasts for breakfast in the first days were made of fresh bread, in 2 days - instead of toasts - crackers (waste-free production), you order one piece of bread for a child - bring 10 (to the account +20 UAH). You ask the waiter for the ingredients of the dish, they say one - in the end the other, if you sit on the street in the gazebo - no one will offer napkins and spices until you take.
It was also not very pleasant that there was one menu on the site, and in May we decided to make a May offer, which in addition to grilled dishes had 3 salads, 3 side dishes and a couple of snacks, and if I do not want grilled meat, fish in another form simply was not. (Well, of course, the waiters did not come up with it, but I think it was also done for the purpose - minimum costs - maximum benefits, it is easier to sell barbecue 75 UAH per 100g than for example potato pancakes to cook at the same price, the more I repeat there is no alternative). In short, the feeling that you want to be constantly divorced, which leaves an unpleasant residue. . If you position yourself as a restaurant with prices at the level of Kyiv - keep the brand, recruit normal waiters (not schoolchildren), make a normal menu (not a barbecue menu). And if it's a diner with staff - random people - then prices should be twice as low.
This is despite the fact that we have been here only 3 full days, and I always try to find the pros ...Last time we were at Bogolvar 5 years ago, were very pleased, but this time disappointed. . .
Translated automatically from Ukrainian. View original