Attention! This hotel steals money from safes.

Written: 14 april 2011
Travel time: 1 — 7 march 2011
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
In general, the hotel and the territory are quite decent, the breakfasts are normal, the presence of a clean beach and the absence of strong waves, unlike the surrounding area. Quiet, calm, comfortable, BEWARE OF ACTIVE SUN RAYS IN THE FIRST DAYS, EVEN IN CLOUDY WEATHER PEOPLE MANAGE TO BURN SO THAT REST TURNS INTO A NIGHTMARE. The attendants are not trained in Russian or English and use it quite successfully. In a restaurant on the beach, they seem to want to serve, but they do not understand at all (in English) what and how to do. But this is all nonsense, everyone understands that they go to a distant country for exotic things. In a word, nothing foreshadowed trouble until the moment when we began to understand that money was regularly stolen from us from the safe. Two days before departure, having counted all the cash, I realized that there was not a decent enough amount. WE HAVE RECALCULATED ALL EXCHANGE, EXCURSION COSTS, RESIDUES, NO THIS AMOUNT. Every day, with a safe and the recommendations of the tour operator "keep money and valuables in a safe", there was no need to recount the cash. You open the safe, the money lies and lies to itself, but no, it floats away in certain portions. But then we paid attention to the explanation on the safe, written in small print, including in Russian, "the hotel administration is not responsible for the money and valuables left in the safe. " Our statement by the hotel administration about the theft of money from the safe was initially misunderstood and a statement about the impossibility of such a fact, we were not given the opportunity to meet with the general manager of the hotel. We meticulously explained everything and proved it to the front manager, who promised to conduct an internal investigation and pass information through the tour operator. The knowledge of English helped us a lot. TWO MISTAKES WE MADE: YOU SHOULD HAVE KEEP THE MONEY IN THE SUITCASE UNDER LOCK AND IF THAT HAPPENED, CALL THE POLICE, THEY USUALLY, IF IT COMES TO THIS, START TWitching And Seek To Pay Off The Conflict, Often Throwing Money OR THINGS. On our appeal to the tour operator (FOCUSTRAVEL company), we received an answer that even after our departure in this hotel, our tourists lost money from the safes. T. e. dragged regularly, calmly opening safes. And, of course, a separate story with an extract from the hotel. Upon check-in at the hotel, vouchers and passports are taken away from tourists under a plausible pretext, so that during the rest the tourist does not lose documents and leaves in a timely manner. Few people attach importance to this, but it is illegal and there is a safe for storing documents. But the Vietnamese (in this hotel, I don’t undertake to write about others) do this in order to breed Russians at the time of discharge. Since it's a 6.5 hour drive to Saigon airport, the tourists are picked up at night and that's when the show begins. It turns out that someone has lost a knife, a glass, an ashtray, etc. from the room and needs to be compensated, which is urgently demanded by a hotel employee in broken English. Here, again, a good knowledge of English will not hurt, they begin to get lost when you smartly explain to them. In general, we didn’t get a ride in this part, although accusations were not poured in for anything. But apparently, they remembered our showdown about money and decided that we had enough already. Our tourists left in anger and in tears, they were forced to pay. SUMMARY: I RECOMMEND DO NOT LEAVE PASSPORTS AT THE REGISTRATION DESK. In general, I DO NOT RECOMMEND THIS HOTEL TO ANYONE, the whole impression of the rest is blurred. And it’s not about money: when you travel around the country, you see that everything is not easy for people, and they have experienced many wars, hardships and hardships in their history, you are imbued with respect for the people. But because of such moments that happened to us, I no longer want to return to Vietnam.
Translated automatically from Russian. View original