Hotel theft

Written: 3 november 2018
Travel time: 5 — 16 september 2018
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 4.0
Cleanliness: 4.0
Food: 6.0
Amenities: 5.0
Rested in the period 5-16 September 2018. We were not immediately seated, we had to wait several hours. The room was on the 11th floor (1106) with a view of the city (4000 rubles were paid for the view when paying for the tour). The room has a large bed, air conditioning (working), a safe (not attached to anything), a TV with a Russian channel. Towels were changed daily, unlike shampoo and shower gel. In principle, we were satisfied with everything. Breakfast with a large assortment of Chinese and food, moreover, the dishes were replenished before the end of breakfast, including Chinese : ). Darkened the day before departure, they discovered the loss of perfume bought back in duty free in Moscow (sealed in a bag with a check). We tried to solve everything through the reception, the administrator tried to help us, assuring that all their employees were being searched, they examined the room with us several times, they offered to look at the cameras an hour before our departure, it is clear that you won’t see anything on them (the thief knew very well that tomorrow we have to fly away and the camera is not aimed at our room), since the cleaning lady can easily take everything out in a towel or in bed linen. They suggested contacting the police. They inquired about the cost of the loss, but categorically refused to compensate. The guide from Anex Tour Shukhrat also only sympathized. In general, if something happens, then
count only on yourself. The amount of spirits, in principle, is not significant ($ 120), but the sediment remained very unpleasant. We won't go to this hotel again! And in Vietnam we really liked it, we traveled a lot. We will be back, BUT NOT to this hotel
Translated automatically from Russian. View original
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