Отравились всей семьей Poisoned by the whole family

We were at the Grand Hotel Gagra at the beginning of August 2018, me and two children. Room 607, we were settled a few hours earlier (this is the only plus), we go into the room, take a shower from the road - the stench of the sewage system is terrible, I would say like in the toilet at the station. I reported to the reception, they called the cleaning lady, to which she told us, "pissing in the bath, so the smell. " I say, “how, we just settled in and it already stank. ” She declares, “so don’t throw toilet paper into the bucket, there will be no smell. ” I'm freaking out. Meals "buffet" - I see such a table for the first time, for big money - no choice - buckwheat, pasta, or rice, chicken broth. Well, that's all I managed to notice there, since the whole family fell ill on the second day - the children vomited terribly, endless diarrhea, they barely had time to share the toilet! No pills helped - everything flew out like a fountain right there. A day later, I went to the dining room, decided to wash my hands (toilet and sink near the dining room) - the whole toilet was crap, neither of us could barely manage. Lost about 5 kilos each! And the view from the balcony, not at all to the mountains, but to the construction site, the stench is constant in the smoking room. The sea is impossibly stinky, there is a hotel next to the beach, from it a gutter directly into the water where children bathe! And no one is following this. To say I'm disappointed is an understatement. We have been waiting for a response for a refund for 10 days! At least for the days that we did not rest! The children did not eat anything but black bread with tea, and even then not every day! No Wi-Fi - the Internet in the villages is better, I didn’t even upload a photo.