Disgusting viper, not a hotel!

Written: 30 august 2021
Travel time: 17 — 26 august 2021
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 1.0
I am with my husband and a child who is 1.5 months old and decided to rest in Abkhazia. We booked the Nevsky Stars hotel in Gagra 2 months in advance.
Finally, we waited for a trip to rest. After passing the Abkhazian border, we were suddenly told by the transfer driver of the Biblio Globus tour operator that we were not going to our booked hotel "Nevsky Stars", but were taking us to the Colchis boarding house.
As a result, the tour operator Biblio Globus replaced our hotel with one of the worst: with a bad location in the mountains and the worst service (killed rooms with mold and poor food and an unenclosed balcony on the roof, from where a child could fall, the lights were periodically turned off at night). My one-year-old child and I had to move along a mountain road with many steps and passages!
Translated automatically from Russian. View original