The hotel corresponds to the positive reviews. Excursions from Aneks did not like

Written: 21 december 2019
Travel time: 5 — 12 december 2019
Who does the author recommend the hotel to?: For a relaxing holiday; For business travel; For families with children
Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 10.0
Cleanliness: 9.0
Food: 9.0
Amenities: 9.0
The hotel corresponds to excellent reviews, and its 5 *.
The food is of high quality, the service is excellent, the staff is friendly, the territory is not very large, but well-groomed, with grass and palm trees, sun loungers on the grass. On the one hand, the Persian Gulf is 25-50 m away, on the other, Ajman Street. Internet works GREAT.
In the lobby of the hotel there is a boutique with outerwear, (on the left at the entrance). Tatyana, Elya and Galya work there. They can take to their stores and also answer other questions. And in the same place, on the left, there is a storage room. One of the staff, Kaparbek, speaks Russian, is very attentive and can also tell a lot.
The sun in December rises at 7-30, but appears on the beach by 9-00, due to the location of the hotel. The hotel is comfortable, quiet, for couples.
Now for the downsides. They have nothing to do with the hotel.

- constant traffic jams (which did not exist 10 years ago), and now the journey to Dubai takes not 20-30 minutes, but 1.5-2 hours;
- because of this, the excursion program is reduced, and the departure from the hotel is not at 10-11 am, but at 13-30;
- the main disadvantage that we had was the hotel guide from Aneks, Ostap from Zaporozhye. The meeting with the arrivals began at 20 min. late. He told only orally, without distributing prices, we did not see what is included in the excursions. Began to offer only the most expensive options. Dubai - only with a visit to the Burj Khalifa or with a dinner on a boat. I said that other operators and on the Internet have an option, just a tour of Dubai, we already sailed on a boat in Dubai Marina and had dinner. Refused. After that we decided to buy excursions from others. He suggested a boat tour without dinner and around Dubai. Agreed. The price was average. As a result, they did not take us on the boat. Deceived.
Excursion to Abu Dhabi disappointed too. We left at 13:00.35 km to Dabay + 130 to Abu Dhabi. There we visited the open-air museum, which has not changed in 10 years, it is very small. Rather, they visited the toilet on the territory of the museum, they didn’t manage to do anything else. We stopped twice more for pictures of 3-5 minutes, had lunch and arrived at the most beautiful mosque in the world by 18-40, when night fell on the ground. At a pace, we ran through the rooms that were allowed into, took evening pictures and went back. The cost of the tour is $70.
Wasted time and wasted money. They wanted the next day, after the first tour, to return tickets for the 2nd tour (the break was 3 days), I caught a cold. They answered that on the back of the ticket it is written that the refund is only 50%, and then only in case of a doctor’s insurance call and confirmation of bed rest. Ticket, size 7x12cm, on the reverse side, printed in letters 1 mm high. He did not speak about it verbally. And we did not turn over the ticket and did not know about it when we paid. Otherwise they would have refused.

Impression of the trip 55% floor. and 45% neg. Another point: the flight takes 5-6 hours. They flew there - the seats on the plane did not recline. Anex saved so that more people fit in. You can fly for 2-3 hours, but 5-6 is hard.
The first trip 10 years ago caused complete delight.
Translated automatically from Russian. View original