Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Delmon Palace Hotel
I do not recommend staying at the Delmon Palace Hotel (UAE, Dubai), the hotel does not meet sanitary standards! The rooms are destroyed, not cleaned, the air conditioner does not work, the ventilation does not work, the furniture is type-setting, the windows do not close, the safe is not bolted to the wall, the food is very poor, the staff is not tactful and vulgar.
We rested at the Delmon Palace Hotel on the recommendation of the Tui tour agency, operator Biblio-Globus (GrandTourVoyage) from October 4 to October 7.2013. We arrived at the hotel at 9 am, and for 2 rooms, paid for early check-in the cost of a daily stay, for each room. The rooms were dirty, they asked to change the room. Other rooms turned out to be just as badly cleaned, we decided to stay and not waste time moving from room to room. At the entrance to the room, I was embarrassed by a puddle on the floor, it turned out that the air conditioner did not work well in the hotel and the windows did not close well, and therefore condensation formed on the walls and doors, flowing down to the floor and forming puddles.
The bathroom was not cleaned from previous visitors, there were hairs and stains in the bathtub and sink, they asked to wash it; a boy came and rubbed it with a dirty rag, not even bothering to wash it off. We went to the store, bought a Comet, washed our own rooms (the cleaner refused to do the cleaning with the cleaning agent we bought). An hour later, I was asked to move out of the room to another, due to a breakdown of the hot water pipe, later it turned out that someone from “their own” wanted to settle in this room. I packed my things and moved, but the room turned out to be even dirtier and with broken furniture. I was given the keys to the fourth room, sockets did not work there, and the furniture was made up of different sets. Just imagine 5 hours of flying, going to the store for cleaning products, cleaning the room, dismantling, reassembling and moving 4 times a day of check-in from room to room.
I could not stand it, it was my birthday that day, and only after I burst into tears at the reception, they left me alone and allowed me to return to the room I had already cleaned. Money for early check-in was not returned (although by this time it was already 2 pm), but as compensation they were allowed to leave the hotel 2 hours later. The next day, the story of moving from room to room was repeated, I had to call the guide for help. Explaining that the hotel does not meet the standards of a 4-star hotel in any way, they asked to take some measures, but the Biblio-Globus (GrandTourVoyage) operator's guide first of all tried to blame us for something, secondly, write a letter to the office, to notify superiors. At the reception, she asked for us, as a compliment from the hotel, a vase of fruit.
At 2 am I was awakened by a phone call asking me to go down for fruit, it turned out that my friend with a child also received a call at 1 am with the same offer. Explain to me, please, how can I call the room where the child sleeps at night? ! By the way, this hotel also has a disco in the basement, and the music is perfectly audible until 3 am, the TUI agency does not warn about this. In the morning, my girlfriend with a child was kicked out of the dining room (it’s hard to call this a restaurant, where the staff eats together with vacationers, while behaving indecently loudly), kicked out, because there are few vacationers and “we cleaned everything earlier”. Well, we went for the "compliment from the hotel", I really wanted to put it on their head, but the child wanted to see how it looks. It looked like 2 bananas, 4 apples, an orange and 10 grapes; to be honest, comet cost a lot more!
On the third day I was again asked to leave the room; were sent to the operator. A friend's room ceiling began to leak, and in my room all the toiletries were covered with dirt from the hood. On the 4th day, it turned out that they didn’t want to extend the departure for 2 hours, because there should have been enough fruit…
The UAE is not the first Arab country in which I had a chance to relax, many 2-star hotels were much more worthy. But I have never seen such unsanitary conditions (sorry, for clarification, but they have one brush for the whole hotel, the cleaner walks with it), not to mention the disrespect for the guests of the Delmon Palace Hotel in Dubai, UAE, by incompetent staff. It is also a pity that the operator Biblio-Globus (GrandTourVoyage), cooperates with such a hotel, and is unable to do anything for a comfortable stay for its tourists.
Many taxi drivers refused to take us to this hotel, even if we gave the exact address, or they took us, but we had to overpay for finding it. Including I do not recommend coming to the Delmon Palace Hotel (UAE, Dubai), save your nerves.
I do not recommend staying at the Delmon Palace Hotel (UAE, Dubai), the hotel does not meet sanitary standards! The rooms are destroyed, not cleaned, the air conditioner does not work, the ventilation does not work, the furniture is type-setting, the windows do not close, the safe is not bolted to the wall, the food is very poor, the staff is not tactful and vulgar.
We rested at the Delmon Palace Hotel on the recommendation of the Tui tour agency, operator Biblio-Globus (GrandTourVoyage) from October 4 to October 7.2013. We arrived at the hotel at 9 am, and for 2 rooms, paid for early check-in the cost of a daily stay, for each room. The rooms were dirty, they asked to change the room. Other rooms turned out to be just as badly cleaned, we decided to stay and not waste time moving from room to room. At the entrance to the room, I was embarrassed by a puddle on the floor, it turned out that the air conditioner did not work well in the hotel and the windows did not close well, and therefore condensation formed on the walls and doors, flowing down to the floor and forming puddles.
The bathroom was not cleaned from previous visitors, there were hairs and stains in the bathtub and sink, they asked to wash it; a boy came and rubbed it with a dirty rag, not even bothering to wash it off. We went to the store, bought a Comet, washed our own rooms (the cleaner refused to do the cleaning with the cleaning agent we bought). An hour later, I was asked to move out of the room to another, due to a breakdown of the hot water pipe, later it turned out that someone from “their own” wanted to settle in this room. I packed my things and moved, but the room turned out to be even dirtier and with broken furniture. I was given the keys to the fourth room, sockets did not work there, and the furniture was made up of different sets. Just imagine 5 hours of flying, going to the store for cleaning products, cleaning the room, dismantling, reassembling and moving 4 times a day of check-in from room to room.
I could not stand it, it was my birthday that day, and only after I burst into tears at the reception, they left me alone and allowed me to return to the room I had already cleaned. Money for early check-in was not returned (although by this time it was already 2 pm), but as compensation they were allowed to leave the hotel 2 hours later. The next day, the story of moving from room to room was repeated, I had to call the guide for help. Explaining that the hotel does not meet the standards of a 4-star hotel in any way, they asked to take some measures, but the Biblio-Globus (GrandTourVoyage) operator's guide first of all tried to blame us for something, secondly, write a letter to the office, to notify superiors. At the reception, she asked for us, as a compliment from the hotel, a vase of fruit.
At 2 am I was awakened by a phone call asking me to go down for fruit, it turned out that my friend with a child also received a call at 1 am with the same offer. Explain to me, please, how can I call the room where the child sleeps at night? ! By the way, this hotel also has a disco in the basement, and the music is perfectly audible until 3 am, the TUI agency does not warn about this. In the morning, my girlfriend with a child was kicked out of the dining room (it’s hard to call this a restaurant, where the staff eats together with vacationers, while behaving indecently loudly), kicked out, because there are few vacationers and “we cleaned everything earlier”. Well, we went for the "compliment from the hotel", I really wanted to put it on their head, but the child wanted to see how it looks. It looked like 2 bananas, 4 apples, an orange and 10 grapes; to be honest, comet cost a lot more!
On the third day I was again asked to leave the room; were sent to the operator. A friend's room ceiling began to leak, and in my room all the toiletries were covered with dirt from the hood. On the 4th day, it turned out that they didn’t want to extend the departure for 2 hours, because there should have been enough fruit…
The UAE is not the first Arab country in which I had a chance to relax, many 2-star hotels were much more worthy. But I have never seen such unsanitary conditions (sorry, for clarification, but they have one brush for the whole hotel, the cleaner walks with it), not to mention the disrespect for the guests of the Delmon Palace Hotel in Dubai, UAE, by incompetent staff. It is also a pity that the operator Biblio-Globus (GrandTourVoyage), cooperates with such a hotel, and is unable to do anything for a comfortable stay for its tourists.
Many taxi drivers refused to take us to this hotel, even if we gave the exact address, or they took us, but we had to overpay for finding it. Including I do not recommend coming to the Delmon Palace Hotel (UAE, Dubai), save your nerves.
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- Disgusting hotel, disgusting service.
- Delmon Palace Hotel (UAE, Dubai), the hotel does not meet sanitary standards!
- "Palace"
- Rest in Delmon Palace
- "The best exotic")))
SEE ALSO