Волшебного отдыха не получилось No magical vacation

I have been to many countries, but I am sharing my impressions for the first time, there are too many of them. If we had stayed at this hotel for the first time in the UAE, we would not have gone to this country again. The hotel does not correspond to the declared five stars, a maximum of three stars. I liked that they settled quickly, the questionnaire was filled out, it was only necessary to sign it. Items were also delivered quickly. This is perhaps the only plus. Everything else is sheer inconvenience. If you expect that there is an iron in the room, you are naive, it has such a small power that it simply does not iron. Upon arrival, there was a kettle in the room, the next day we were surprised to find that it had been changed, and the adapter was “forgotten”, asked to be brought, no one moved. The husband was not too lazy, he went to the reception, because the safe was blocked the day before, they promised us to unlock it, but they did not bother to send an engineer. After the showdown at the reception, the adapter was brought, the safe was unlocked. There are no problems with sunbeds on the beach, towels are provided. There is no pointer to the toilet - I found it by accident. The doors in the women's toilet cubicles do not close, one lock hangs on two screws, the second is screwed two centimeters below the latch. During our stay there was a wedding on the ocean, I naively believed that these shortcomings would be eliminated, but no. Moreover, the compatriots were generally surprised that there is a toilet near the bar on the shore, from which I draw only one conclusion - the sea is big! There was oil twice, but the yellow plate was put up after everyone's feet were black, it's good that they brought nail polish remover with them, and rubbed it off. The room we had was not bad with a large balcony and a sea view, but the rooms are disgustingly cleaned. With cleaning they may come after dinner, or they may not come at all. One day, a figure of a dog was folded out of towels for us, a tip was left, the next day another figure of a crocodile was folded. I put a tip, the tip was taken away - the room was not cleaned. I naively believed that the figures were made of clean towels, I decided to unwind one of them and take a clean, dry towel, but! it turned out that the animals were made from dirty towels used by someone, which were "kindly" brought into our room. She expressed her displeasure by folding a large pile of dirty towels on the floor, the next day they cleaned better, but the smell of sewage in the toilet did not disappear, despite the fact that the hood worked constantly. The restaurant also does not stand up to criticism. If you can go for breakfast and lunch freely, then for dinner a queue is built first to get into it, then to put something on a plate. Tables for two are in the aisle, that is, you can not count on a romantic dinner. The restaurant of this hotel reminded me of a dining room in Taiwan, in which I once had lunch at the same time as the workers of some enterprise located nearby - noise, hubbub, confusion! If the table is not aisle, but against the wall, it is just dirty. Several times the husband took the dishes - the waiters do not have time, and the table area does not allow putting a second plate with dessert, for example. One morning the tea was a little warm, they asked to replace it. They brought a new teapot, what was my surprise when I found that the tea was not brewed and realized that they put a bag in the boiling water that was in the previous teapot. The husband went to investigate, but the restaurant manager began to prove that it was green tea, despite the fact that the label undeniably testified that it was black. We were asked to bring hot tea, we waited twenty minutes, but no one came up to us and brought no tea, we were defiantly ignored. This case was the last straw, I went to the reception and said everything I think about this hotel. On this day, the room was cleaned as it is always cleaned in other five-star hotels, a compliment was brought to the room - a chest of fruits, the manager was absent at dinner, without him there was no queue at the entrance. But now the waiter brought a strange check for signature, in which there was already someone's signature crossed out. I drew my husband's attention that the check included beer, which we did not order. The husband asked for clarification, he was told no problem, you have everything included, but when I left I had to pay for this beer, as my husband believed and signed the check. We will still go to the Emirates, fortunately there are really good hotels there, for example, Sofitel in Dubai and others where my husband and I previously stayed, but this one is for nothing, even if they offer it for free!