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Travel agency review ВІДПОЧИВАЄМО РАЗОМ (Kyiv)

Scammer ANTONENKO OLENA OLEKSANDRIVNA

Author:
Date of purchase: 06 september 2018
Written: 04 october 2018
1.0
Travel agency: ВІДПОЧИВАЄМО РАЗОМ (Kyiv)
Service type: пакетный тур

Bought a tour to Egypt in Sharm el-Sheikh from swindlers-swindlers ANTONENKO OLENA OLEKSANDROVNI. The tour did not take place because of Antonenko OO, who works with a team of swindlers. Now she has created a new travel agency under the new name "CHAINS OF HOT TOURS". The company is officially registered on the street. Urlivska 19,201. The office is located in Troyeschina Mayak shopping center, Mayakovskogo 75 (director Petrenko Elena Timofeevna) Antonenko EA also signs the contract forgery) previously ANTONENKO EA worked under another name "REST TOGETHER" Lutheran 13 office about 19 people like us. PAID for the tour on September 6, personally took the money Antonenko EA A few days before the planned trip, which was to take place on September 25, 18.

Antonenko started lying (each time she made up various false stories in telephone conversations, translated the trip several times, delayed the time) to return their money for the tour that did not take place.

Olena, if you think that you will continue to travel to expensive resorts and continue to divorce people, then you are wrong, you will be responsible for your scams along with your cover. We will not leave it like that!




Comments (2) leave a comment
аватар algol
algol

Dear Eugenia.

We are pleased that in your opinion the tour turned out to be excellent. Good words from tourists add strength to our work.

Now about the negatives you have left from the process of preparing documents and applying for a visa.
First of all, let me emphasize the fact that you booked a tour with our agent and received all the information from him, and not directly from us.

On our website, the tour program contains an exhaustive list of services included in the "Visa Support", and among these services, the tourist is not accompanied by a representative of the tour operator to the visa center. Absent for the reason that according to the rules of security of the visa center, I quote: "Accompanying people are not allowed in the Visa Application Center - friends, relatives, colleagues, etc., except when the presence of an escort is necessary (accompanying the elderly, disabled, children)."
Insurance. The original insurance policy is submitted to the visa center.
It is not a problem for us to issue an insurance policy, but it is impractical to send it across half the country when we send all other documents to our agents by e-mail. Therefore, in such cases, our agents draw up insurance policies themselves - accordingly, the insurance service is not ordered from us. In the document "Confirmation of the order" sent by us to the agent which contains the list of all services ordered by the agent for us from the tourist, the "Insurance" service is absent.

Amount in the bank account. At your request, we provide you with documentary evidence of timely informing us of the manager of the travel agency where you booked the tour, about the need to increase the amount in your bank account.

Sincerely, tour operator Algol.

Tue, 19 Jul 2016, 16:35
аватар _173318
_173318

Thanks for the answer. But, as you said, the visa center is not allowed escorts. So why when I went through another tour operator he had a representative at the Visa Center and then I just came and gave the prints, and he had already submitted my documents? Does this rule apply only to individual tour operators? If others provide such a service, then think about what you can do to not burden tourists.

Wed, 20 Jul 2016, 10:38
аватар