I am very satisfied with the travel agency and the tour as a whole. I dream of going again)

Good afternoon, wt. Oksana
We are extremely unhappy with the incident that happened to your child.
We would like to clarify the current situation and explain that there is no fault of the Tour Operator in this case:
1. The child was traveling with his teacher, who had a notary's permission and who is responsible for the child's health. He did not ride as part of a combined group of children of individuals who should be looked after by our representative.
2. If there are groups of teachers with children on the bus, each teacher controls the collection of the composition of his group. It is the responsibility of the teacher to include: control over the children from his group, including when boarding and disembarking, making sure that everyone has entered or exited.
3. The teacher notifies the Steward if his group is not yet full on the bus.
4. The Steward on the bus does not have the phone numbers of the parents of the children who are traveling with their teacher, so he could not call you back and notify you of the situation.
This should have been done by the teacher.
5. The bus did not return for the child because the gas station staff sent the car with the child to the bus before the absence of the child was discovered. Otherwise, the bus would definitely come back for him.
6. The tour operator is responsible for the organization of recreation: accommodation, meals, travel, insurance, all these services were provided in full.
For the future, we took into account the current situation, and our steward will definitely remind the teachers to check all the children on the bus.
Sincerely,
Tour operator "Sakums"

Good afternoon, I regret to state that I am very disappointed that the position indicated above does not at all correspond to what your representative assured me in a telephone conversation, admitting her guilt and offering her apologies. In addition, the above position does not at all comply with the rules for the transportation of organized groups of children and the rules established by the tour operator itself, the Sakums Enterprise, for bus tours - http://sakums.com.ua/page/documents, namely, in accordance with clause 1 of section The “group leader” of these rules stipulates that the accompanying group is an authorized representative of the tour operator on the route, coordinating and ensuring the implementation of the tour program. The duties of the accompanying group include, among other things, control over the quantitative composition of the group.
Another important fact is that the bus my daughter was on was 100% full (as your representative told me), which makes it even easier for the group escort, Lyudmila, to fulfill her direct obligation to walk on the bus and count the tourists (given the need for a more responsible attitude towards children), while finding an empty place near the aisle. As someone who regularly travels with other operators' bus tours, I am very surprised that in your company the group chaperone is exempted from checking the size of the group. In addition, as your representative Elena assured me in a conversation, that the teacher was also the customer of the tour. services, like other tourists, which of course does not relieve her of her personal responsibility, but does not release your company from fulfilling its direct duties. In addition, your company also violated the requirement of par.
70 of the Rules for the provision of passenger road transport services, approved by the Resolution of the Cabinet of Ministers No. 176 of February 18, 1997, which provides that the customer of services, i.e. Your enterprise should have appointed a leader responsible for accompanying them during the trip for each group of ten children, and for a group of 30 or more children - a medical worker and instructed on the rules of conduct and safety. Your enterprise did not have the right to appoint teachers as the head of a group of ten children, because she was your client and did not report to you. In this case, on the trip from your company to the big bus, there was only one escort, no briefings were carried out either.
The answer of your company can only be regarded as confirmation of the irresponsible and indifferent attitude towards children, failure to fulfill the obligations assumed by the law and the rules approved by your company, as well as the complete removal of responsibility for ensuring the safety of children.

Good afternoon, wt. Oksana
We are extremely unhappy with the incident that happened to your child.
We would like to clarify the current situation and explain that there is no fault of the Tour Operator in this case:
1. The child was traveling with his teacher, who had a notary's permission and who is responsible for the child's health. He did not ride as part of a combined group of children of individuals who should be looked after by our representative.
2. If there are groups of teachers with children on the bus, each teacher controls the collection of the composition of his group. It is the responsibility of the teacher to include: control over the children from his group, including when boarding and disembarking, making sure that everyone has entered or exited.
3. The teacher notifies the Steward if his group is not yet full on the bus.
4. The Steward on the bus does not have the phone numbers of the parents of the children who are traveling with their teacher, so he could not call you back and notify you of the situation. This should have been done by the teacher.
5. The bus did not return for the child because the gas station staff sent the car with the child to the bus before the absence of the child was discovered. Otherwise, the bus would definitely come back for him.
6. The tour operator is responsible for the organization of recreation: accommodation, meals, travel, insurance, all these services were provided in full.
For the future, we took into account the current situation, and our steward will definitely remind the teachers to check all the children on the bus.
Sincerely,
Tour operator "Sakums"

Good afternoon, I regret to state that I am very disappointed that the position indicated above does not at all correspond to what your representative assured me in a telephone conversation, admitting her guilt and offering her apologies. In addition, the above position does not at all comply with the rules for the transportation of organized groups of children and the rules established by the tour operator itself, the Sakums Enterprise, for bus tours - http://sakums. com. ua/page/documents, namely, according to paragraph 1 of the section "Team leader" of these rules, it is provided that the accompanying group is an authorized representative of the tour operator on the route, coordinating and ensuring the implementation of the tour program. The duties of the accompanying group include, among other things, control over the quantitative composition of the group. Another important fact is that the bus my daughter was on was 100% full (as your representative told me), which makes it even easier for the group escort, Lyudmila, to fulfill her direct obligation to walk on the bus and count the tourists (given the need for a more responsible attitude towards children), while finding an empty place near the aisle. As someone who regularly travels with other operators' bus tours, I am very surprised that in your company the group chaperone is exempted from checking the size of the group. In addition, as your representative Elena assured me in a conversation, that the teacher was also the customer of the tour. services, like other tourists, which of course does not relieve her of her personal responsibility, but does not release your company from fulfilling its direct duties. In addition, your company also violated the requirement of paragraph 70 of the Rules for the provision of passenger road transport services, approved by the Resolution of the Cabinet of Ministers No. 176 of February 18, 1997, which provides that the customer of services, i.e.. Your enterprise should have appointed a leader responsible for accompanying them during the trip for each group of ten children, and for a group of 30 or more children - a medical worker and instructed on the rules of conduct and safety. Your enterprise did not have the right to appoint teachers as the head of a group of ten children, because she was your client and did not report to you. In this case, on the trip from your company to the big bus, there was only one escort, no briefings were carried out either. The answer of your company can only be regarded as confirmation of the irresponsible and indifferent attitude towards children, failure to fulfill the obligations assumed by the law and the rules approved by your company, as well as the complete removal of responsibility for ensuring the safety of children.