Travel agency review Сеть агентств TUI (Kyiv)

Tour operator with a twist

Author:
Date of purchase: 09 may 2021
Written: 20 may 2021
2.0
Travel agency: Сеть агентств TUI (Kyiv)
Service type: экскурсионный тур

This was our first vacation from TUI in Egypt.

And on the second day of rest - 05/09/21 we were organized a meeting with the hotel guide, the meeting, which was promised to be held in 30-40 minutes, took more than 2 hours (2 hours in the morning 9.15-11.30 in Egypt - this means that you will not get to the beach, because hell). Okay, we decided to listen to info about excursions and the hotel.

About the hotel info - 0!!!!

All about excursions.

After the lecture, they gave us less than 1 hour (from 11.30-12.00) to decide on the purchase of excursions. If during this time you do not buy a tour, then do not contact the guide (this is what they said!!!!). Tourists can not contact the representative of the tour operator?!!! - Yes!

Okay! We were driving and knew where we wanted to go, so we decided right away.

Another unpleasant moment was when the guide (Noah), who led the meeting itself, announced the price of the tour for adults and children, and the second guide, to whom we paid (Mikey), said completely different prices (naturally higher!). because this is the official tour operator we paid for everything Mikey said.

As a result, it turned out that all tourists have different prices !!!! How can this be from an official representative?!!!! We rested with 3 families - and each has a different price. (The issue was still in paying for tickets for children - someone paid, someone did not, but at the same time the guide Noah announced that the children were free. We resolved this issue on the spot, we returned the money for the tickets to the children. But the sediment remained !!! )

The icing on the cake was the gift "Sightseeing tour of the city". The guide said it would take 2-3 hours, but!!!!! we went shopping for oils, perfumes, sweets...6 hours!!!!!! 6 o'clock Carl!!!!

The whole bus asked the guide to take you to the hotels, but no!!!! We needed a couple more shops!

Don't see this scam!!!

Still very interesting moments. For example, the escort on the bus to the Bathyscaphe tour, who for the whole journey did not utter a single word about the city or about what awaits us, asked himself a tip)))) Seriously?! (Officially purchased tour from a tour operator at three prices, silence on the bus and another tip. Something).

In general, the TUI left a negative aftertaste.

As well as from TUI representatives in the hotel




Comments (4) leave a comment
аватар alexeykala4ev
alexeykala4ev

Excursions at exorbitant prices and "you have an hour to decide" - all tour operators suffer from the campaign. I had a similar situation with Anex when I was in Egypt for the first time, but my wife had already been there before, so they didn’t fall for this divorce))) As a result, if you don’t take a tour from a guide, he loses all interest in you, but this and for the better. Some say that they are forced to buy excursions almost under threat, but I have not come across this.

Thu, 20 May 2021, 11:55
аватар alexeykala4ev
alexeykala4ev

Excursions at exorbitant prices and "you have an hour to decide" - all tour operators suffer from the campaign. I had a similar situation with Anex when I was in Egypt for the first time, but my wife had already been there before, so they didn’t fall for this divorce))) As a result, if you don’t take a tour from a guide, he loses all interest in you, but this and for the better. Some say that they are forced to buy excursions almost under threat, but I have not come across this.

Thu, 20 May 2021, 14:55
аватар Tatjana_TATI
Tatjana_TATI

It’s not entirely clear what the tour operator has to do with it :-)
The tour operator has a list of duties, and this has nothing to do with excursions from the word at all.
And what you described is the usual behavior of guides in Egypt, moreover, in hotels of different price categories. You can not go to a meeting with a guide at all, by and large. Despite what they say (you will not be listed for the flight and so on ..). We bought excursions on the beach at half the price. And we had a great time.

Thu, 20 May 2021, 19:10
аватар Tatjana_TATI
Tatjana_TATI

It’s not entirely clear what the tour operator has to do with it :-)
The tour operator has a list of duties, and this has nothing to do with excursions from the word at all.
And what you described is the usual behavior of guides in Egypt, moreover, in hotels of different price categories. You can not go to a meeting with a guide at all, by and large. Despite what they say (you will not be listed for the flight and so on ..). We bought excursions on the beach at half the price. And we had a great time.

Thu, 20 May 2021, 22:10
аватар