• traveled 5 years ago
1. Being at the foot of Mount Perin, this is a fact, only you need to go around to the gondolas. 2. The door of our room had a gap in the corridor with 1 cm, I showed it to the general manager, he groaned and that was it... 3. You can stay at the hotel for a 20 lev surcharge with animals, so I listened to one of these animals, a small breed, from behind the wall of a neighboring room from December 29 to January 2, then she moved out, but wow-wow in my head at night stood still for a long time.
… More ▾
1. Being at the foot of Mount Perin, this is a fact, only you need to go around to the gondolas.
2. The door of our room had a gap in the corridor with 1 cm, I showed it to the general manager, he groaned and that was it...
3. You can stay at the hotel for a 20 lev surcharge with animals, so I listened to one of these animals, a small breed, from behind the wall of a neighboring room from December 29 to January 2, then she moved out, but wow-wow in my head at night stood still for a long time. On the 3rd, a family moved in and I talked to them through the wall. Zero soundproofing!
4. There is a spa, but the pool did not pull at 27 degrees, that's for sure. In the hall where the pool is quite cold. No one watches whether visitors wash before entering the pool for the first time, and in 90% of cases people immediately dive into the pool, even with staff.
5. A separate song about food. We paid for breakfast and dinner. Breakfast eggs and yogurt all neither stay. I ate scrambled eggs for a long time... Dinner without variety. At the time of the influx of people, the staff can not cope. And where it disappears. No spoons or forks, tables are served for a very long time after people leave. You sit down at a dirty table and look for a fork, you even got into the fact that there is soup, but there are no spoons, you waited 10 minutes, three waiters approached the problem, and only the administrator came, saw and took it out. New Year's Eve dinner was paid, through the cutting it was possible to look out the window at the falling snow. I waited 20 minutes for the waiter to bring and add whiskey. Those. he said, he left, then he said again and he left, then got up, found him and already demanded, then they brought him. I put cola on the festive table for a five-year-old child !! ! I say no, we don’t drink cola yet, give juice, no. I say ready to buy at the bar is not a problem - The bar is closed! I say I'll bring it from the room - you can't! I say let's go to the main one, I will talk to him. The waiter only after that undertook to solve the problem, as a result they were allowed to bring a package of juice from the room.
6. Staff, wrote about the waiters. And here is the receptionist Svetlana. Twice I got into different situations with her and the answer was the same, I don’t know, I didn’t do this to you. I draw your attention to the fact that the hotel does not have its own first-aid post, although it is written in the booking. On the last day, our child fell ill, the symptoms of the temperature rose. I say give me either a thermometer or a doctor. They say there is no doctor, we will call him. There is also no thermometer. we sit with the child for 15 minutes in the lobby. I could not stand it and went back to the counter to this Svetlana. I ask about the doctor. I don't know, I didn't call for you. I've already raised my tone so find out you're standing here alone! I have no one else to ask. After that, it turned out that the doctor would come in 45 minutes to take the temperature. It was a paragraph!! ! I took the car and went to buy a thermometer at the nearest pharmacy.
The only thing I want to say is thanks to the restaurant administrator, he allowed breakfast and dinner for a sick child to be brought to the room for the last two days before deciding to leave home.
I don't recommend this hotel at all. the main building can be 4-star, they lodge there in pairs. But the apartments are disgusting. By the way, the sofa was laid out for the older child and so that it would not fall apart, they put wooden shields under the mattress when my older child left - Finally !! !
2. The door of our room had a gap in the corridor with 1 cm, I showed it to the general manager, he groaned and that was it...
3. You can stay at the hotel for a 20 lev surcharge with animals, so I listened to one of these animals, a small breed, from behind the wall of a neighboring room from December 29 to January 2, then she moved out, but wow-wow in my head at night stood still for a long time. On the 3rd, a family moved in and I talked to them through the wall. Zero soundproofing!
4. There is a spa, but the pool did not pull at 27 degrees, that's for sure. In the hall where the pool is quite cold. No one watches whether visitors wash before entering the pool for the first time, and in 90% of cases people immediately dive into the pool, even with staff.
5. A separate song about food. We paid for breakfast and dinner. Breakfast eggs and yogurt all neither stay. I ate scrambled eggs for a long time... Dinner without variety. At the time of the influx of people, the staff can not cope. And where it disappears. No spoons or forks, tables are served for a very long time after people leave. You sit down at a dirty table and look for a fork, you even got into the fact that there is soup, but there are no spoons, you waited 10 minutes, three waiters approached the problem, and only the administrator came, saw and took it out. New Year's Eve dinner was paid, through the cutting it was possible to look out the window at the falling snow. I waited 20 minutes for the waiter to bring and add whiskey. Those. he said, he left, then he said again and he left, then got up, found him and already demanded, then they brought him. I put cola on the festive table for a five-year-old child !! ! I say no, we don’t drink cola yet, give juice, no. I say ready to buy at the bar is not a problem - The bar is closed! I say I'll bring it from the room - you can't! I say let's go to the main one, I will talk to him. The waiter only after that undertook to solve the problem, as a result they were allowed to bring a package of juice from the room.
6. Staff, wrote about the waiters. And here is the receptionist Svetlana. Twice I got into different situations with her and the answer was the same, I don’t know, I didn’t do this to you. I draw your attention to the fact that the hotel does not have its own first-aid post, although it is written in the booking. On the last day, our child fell ill, the symptoms of the temperature rose. I say give me either a thermometer or a doctor. They say there is no doctor, we will call him. There is also no thermometer. we sit with the child for 15 minutes in the lobby. I could not stand it and went back to the counter to this Svetlana. I ask about the doctor. I don't know, I didn't call for you. I've already raised my tone so find out you're standing here alone! I have no one else to ask. After that, it turned out that the doctor would come in 45 minutes to take the temperature. It was a paragraph!! ! I took the car and went to buy a thermometer at the nearest pharmacy.
The only thing I want to say is thanks to the restaurant administrator, he allowed breakfast and dinner for a sick child to be brought to the room for the last two days before deciding to leave home.
I don't recommend this hotel at all. the main building can be 4-star, they lodge there in pairs. But the apartments are disgusting. By the way, the sofa was laid out for the older child and so that it would not fall apart, they put wooden shields under the mattress when my older child left - Finally !! !
Like
You like
Show other comments …
A hotel with very nice rooms that make you feel at home. There are paintings on the walls in the room, which makes the room very cozy. You can come here not only to relax in the winter, but also enjoy the SPA and the beauty of the landscape in this city. Lots of space, pastel colors. The hotel is big and beautiful.
… More ▾
A hotel with very nice rooms that make you feel at home. There are paintings on the walls in the room, which makes the room very cozy. You can come here not only to relax in the winter, but also enjoy the SPA and the beauty of the landscape in this city. Lots of space, pastel colors. The hotel is big and beautiful. The disadvantage is that there are only standard rooms.
Like
You like
• traveled 11 years ago
Great complex St. Ivan Rilsky 4 * - large modern, 15 minutes walk to the center, 5 minutes to the ski lifts. The hotel has a fresh renovation, all rooms and apartments with modern light furniture. The hotel is pleasant and comfortable inside. The apartments have large kitchenettes. The hotel has a wonderful large pool with a glass ceiling, you swim - and look at the mountains.
… More ▾
Great complex St. Ivan Rilsky 4 * - large modern, 15 minutes walk to the center, 5 minutes to the ski lifts. The hotel has a fresh renovation, all rooms and apartments with modern light furniture. The hotel is pleasant and comfortable inside. The apartments have large kitchenettes.
The hotel has a wonderful large pool with a glass ceiling, you swim - and look at the mountains.
I recommend it to young people and families and skiers who like to relax in comfort.
The hotel has a wonderful large pool with a glass ceiling, you swim - and look at the mountains.
I recommend it to young people and families and skiers who like to relax in comfort.
Like
You like
Rested in February 2013. The hotel pulls all 5 stars. Clean and tidy, nice staff, room cleaning every day. Huge selection of buffet menus. Several types of saunas (about 8 types) + a huge swimming pool. The hotel is located 1 km from the ski lift, on foot 10. . . 15 minutes (in the morning and in the evening a shuttle runs constantly.
… More ▾
Rested in February 2013. The hotel pulls all 5 stars. Clean and tidy, nice staff, room cleaning every day. Huge selection of buffet menus. Several types of saunas (about 8 types) + a huge swimming pool. The hotel is located 1 km from the ski lift, on foot 10. . . 15 minutes (in the morning and in the evening a shuttle runs constantly. . . every 7. . . 10 minutes) restaurant. The hotel is a pleasure to relax! I recommend it to everyone! Room Tip: Stay in rooms, not apartments!
Like
You like
