Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
7.0
Cleanliness:
9.0
Food:
9.0
Amenities:
8.0
We rested with my family: my husband and I and a child of 6 years old in the Grand Hotel Victoria **** in Sunny Beach, I will immediately make a reservation in Bulgaria for the first time.
What we liked:
1. Efficient work of the meeting party KITT company;
2. The good location of the hotel (on the first line by the sea, since sunbeds and umbrellas are paid on the beach (each 7 leva). We sunbathed around the pool, and went to swim in the sea) literally 20 meters)
3. Modern architecture of the hotel is just nice.
4. AI system, fully justified itself. The food is delicious and varied: breakfast, lunch, dinner, hot and cold buffet. All other snacks and drinks at the bars around the pool. Also free sunbeds and mattresses around the pool.
Once it was possible to visit the restaurant on the a la carte system: we visited the restaurant "Crystal": delicious, good service.
5. Musical evening program, it's good that every evening, but it's sad that everyone believes the same thing.
What surprised me:
1. In the advertisement all studios with sea view are NOT TRUE!!!
2. Bed linen was changed only once in 14 days. True towels changed daily.
3. Cleaning in the room every day, but one-time: soap, shampoo put only on the first day of settlement!! ! Then wash as you know : ((.
4. Misunderstanding with the rental of the safe. Safe is paid 2 leva per day. We paid for 14 days. Time of payment and, accordingly, the operation of the service: 9.41. On the last day of our stay, while we were swimming in the sea before breakfast: from 8.00 to 8.30. in our absence, a technician visited the room and blocked the safe with our money, valuables, documents. I had to apply to the reception, a technician appeared very quickly and unlocked the safe, we took our things. It is not clear that the safe was opened in our absence. There was an impression that this was done intentionally !!
5. Misunderstanding when checking out with paying for the mini bar. We didn't use the minibar. When checking out, we were told that we opened 2 bottles of mineral water and had to pay for them, and according to the maid, we opened them on the penultimate and last day of our stay. I had to go up to the room, where they solemnly handed me 1 bottle, the other one had allegedly already been replaced. Much to the displeasure of the staff at the reception, we paid only for 1 bottle, which we took away with soy. Once again, we emphasized that we did not use the bar and did not open the bottles !!! .
6. The sea - did not like it: shallow, dirty (seaweed carpet 1 meter wide and 40-50 meters long), which periodically carried to different sides of the beach. In addition, for some reason, only the sandy area is cleaned, where there are sunbeds, and the direct entrance to the sea and the sea itself remains dirty (not often, but plastic bags, dirty garbage, etc. )
What we liked:
1. Efficient work of the meeting party KITT company;
2. The good location of the hotel (on the first line by the sea, since sunbeds and umbrellas are paid on the beach (each 7 leva). We sunbathed around the pool, and went to swim in the sea) literally 20 meters)
3. Modern architecture of the hotel is just nice.
4. AI system, fully justified itself. The food is delicious and varied: breakfast, lunch, dinner, hot and cold buffet. All other snacks and drinks at the bars around the pool. Also free sunbeds and mattresses around the pool.
Once it was possible to visit the restaurant on the a la carte system: we visited the restaurant "Crystal": delicious, good service.
5. Musical evening program, it's good that every evening, but it's sad that everyone believes the same thing.
What surprised me:
1. In the advertisement all studios with sea view are NOT TRUE!!!
2. Bed linen was changed only once in 14 days. True towels changed daily.
3. Cleaning in the room every day, but one-time: soap, shampoo put only on the first day of settlement!! ! Then wash as you know : ((.
4. Misunderstanding with the rental of the safe. Safe is paid 2 leva per day. We paid for 14 days. Time of payment and, accordingly, the operation of the service: 9.41. On the last day of our stay, while we were swimming in the sea before breakfast: from 8.00 to 8.30. in our absence, a technician visited the room and blocked the safe with our money, valuables, documents. I had to apply to the reception, a technician appeared very quickly and unlocked the safe, we took our things. It is not clear that the safe was opened in our absence. There was an impression that this was done intentionally !!
5. Misunderstanding when checking out with paying for the mini bar. We didn't use the minibar. When checking out, we were told that we opened 2 bottles of mineral water and had to pay for them, and according to the maid, we opened them on the penultimate and last day of our stay. I had to go up to the room, where they solemnly handed me 1 bottle, the other one had allegedly already been replaced. Much to the displeasure of the staff at the reception, we paid only for 1 bottle, which we took away with soy. Once again, we emphasized that we did not use the bar and did not open the bottles !!! .
6. The sea - did not like it: shallow, dirty (seaweed carpet 1 meter wide and 40-50 meters long), which periodically carried to different sides of the beach. In addition, for some reason, only the sandy area is cleaned, where there are sunbeds, and the direct entrance to the sea and the sea itself remains dirty (not often, but plastic bags, dirty garbage, etc. )
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Nice hotel but the staff is deceiving.
- DO NOT RESPECT RUSSIAN
- Good choice
- Quality corresponds to the declared price
- Good choice
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