Лонгоза разочаровала Longoza disappointed

We rested in Longoza together with my husband from 09/09/12 to 09/21/12. We bought a tour in Albena-travel through TASS-TRAVEL. In the boarding pass for the bus, we were told to leave Kyiv. However, initially we said that we would go from Odessa. With us, TASS-travel called Albena-travel and said that we would be traveling from Odessa. And when we arrived at the landing in Odessa, after waiting for an hour for the bus, our guide Kalin accused us of being expected in Kyiv and now because of us everywhere we are late.
For everything: travel, accommodation + meals "all inclusive", insurance for 2 paid 764 euros. And additional visas for 57 euros / person.
We arrived okay. We arrived at the hotel early at 5:00 am. We were brought by bus directly to the main entrance of the hotel. There was only a receptionist at the reception, but then they called a girl who worked at the reception. She looked at our documents and asked: why is the number not registered in the voucher for the settlement? We were a little taken aback, because. this question is not even for us, but for Albena-travel, from which we bought the tour, or to the host, Teddy-cams. Then for a long time, muttering something in Bulgarian, she found our food card and said that check-in was at 2 pm and our room was 431. And then she asked the question: are we going to take breakfast and lunch now or leave it for the last day? We, having consulted, decided that on the last. She nodded. We left the suitcase in the storage room and went for a walk around Sunny Beach.

Returning to the hotel by 2 o'clock, I went to the reception with a card for food, for the key to the room. Another woman already said that the room had been ready for a long time, only it had changed and now we will have 335, and unexpectedly for me snatched a card for food from 431 from my hands. We were again a little taken aback... She gave us the key to room 335 and gave us a new one food card for 335 number. After talking 2 times with the receptionist, there was a feeling that we owe them something... But then I did not betray the significance of this and attributed everything to fatigue...
The receptionist quickly picked up our bag and brought us to the room, quickly explained everything in English. When I went out onto the balcony of the room, there was no limit to disappointment: our room turned out to be on the side of the main entrance of Longoza and overlooked the road, the volleyball court, some garages and some house. Then it turned out that it was a collector and it constantly smelled of feces. Although I must say that this side was quiet, and not noisy, like near the pool. We also asked for a double bed, but at the reception they made “round eyes” and said that they do not have double beds and said to move those that are. In the room, the floor was tiled with slippery tiles, and when we pushed the beds together, they constantly moved apart, as soon as someone lay in the middle. Also, due to the fact that the weather was cloudy, the tiles on the floor were very cold and we constantly had to walk with our shoes on. It was very inconvenient. The room had a tiny TV with 12 channels, 1 of which was Russian-speaking, and the TV was not set up. From the cosmetic set for 2 they were given: 2 shower caps, 2 soaps, 2 shampoos. Moreover, the shampoo ended on the first day, and the soap on the 3rd, and they updated it for us only on the 7th day and did not update it again until our departure. Bedding was changed every three days, towels every day. The bedding was stained and sometimes there were holes. I think, as for 4 stars, this should not be…
After we settled in, we went to sunbathe by the adult pool. The territory of the adult pool was very disappointing. The sunbeds were arranged very tightly, in some places in 2 rows, so that when you carry a cocktail from the bar, you could stumble. In the first week of our holiday, the sunbeds were almost always occupied, because. they really were not enough for so many vacationers. Then there were fewer vacationers, but the weather deteriorated and sunbeds were not particularly needed. The pool is very shallow, the maximum depth is 1.10 meters. In addition, the pool itself is not large, as for such a large complex as Longoza, and when they started swimming in it on mattresses, it was generally not realistic to even go into it.
There is no point in posting photos of the room and the territory, because everything is exactly the same as on the Longoza website: http://www. longosahotel. com. The territory is quite well-groomed.

There are no complaints about the bars. Pour as much as you want. They made a variety of cocktails. It was possible to take drinks outside the hotel and take as many drinks to the room as you want. The quality is normal, except for the wine. The wine was from the Pomariysk Izba packets, dry red and white. In general, I didn’t like it much, bottled wine, which is sold in stores, is much better. The bartenders are very friendly guys, they were always there. Takeaway was poured into plastic glasses, if you drink nearby, then into the glass.
About food: breakfast, lunch, dinner and afternoon tea. Everything is quite varied, although not very tasty. There was a lot of meat, side dishes, for lunch and dinner 2 types of the first. Of the fish, only herring and mackerel were given. There were a lot of sliced ​ ​ ​ ​ vegetables. You can also drink beer or wine for lunch and dinner. For breakfast, one of the dishes was deep-fried dumplings - this is very strange, but the Bulgarians believe that boiled dumplings are not tasty))))) For an afternoon snack they gave pizza and ice cream. For all 12 days, the pizza has never changed: pizza with boiled sausage, corn and tomato paste, sometimes pepper was added. And very often the pizza was dry and burnt.
There are a lot of broken plates in the restaurant. And in a bar, I once came across a beer glass with a broken edge (I almost cut myself)
To get to lunch or dinner, you had to tell the manager at the entrance to the restaurant the number of the room. He marks your arrival in the list, which is pre-printed by the receptionist. Moreover, anyone, even a tourist who had already left, could enter the restaurant and eat by calling the number. Because of this, an unfortunate incident happened to us. As I already wrote, on the first day of our arrival, we refused lunch and breakfast, leaving it on the last day on purpose. When we arrived on 21.09 for lunch, we were not found on the list and sent to the reception. At the reception they told us that we had already eaten on the first day and it’s not good to deceive the hotel... We were dumbfounded... and offended... We were exposed as thieves who want to eat an extra bowl of soup for free at the hotel... Moreover, the arguments that we didn’t eat were useless did not bring. At the reception, they completely ignored us, saying that if the manager allowed, you can eat... Then we began to say that they changed our room, maybe that's why there was a confusion? So we were left hungry with 5 leva in our pocket to wait for the bus to Ukraine.

Very unpleasant, and all the positive that was in the hotel, this situation crossed out in one fell swoop.
You can also play tennis and billiards at the hotel. Tennis 1 hour costs 3 levs, billiards 1 game costs 3 levs. There is no animation. In my opinion, there was only a nursery, and then not every day.
Safe 25 lev/week.
You can ask for an iron at the reception. They give it for free, but with such a face... (((
We also had to call our guide in Bulgaria. We turned to the reception, the woman twisted her face and said that we would call from the room, though we must give her credit, she explained how to call in a non-international format. When we asked how much it would cost? She waved her hand at us and said: a penny....
In general, it was noticed whenever they approached the reception desk: either for the key to the room, or with a question, or to hand over the key, the reception staff stupidly went about their business: they talked to each other, sat on the Internet, went somewhere with you, etc. Only when you start talking to them, then they begin to look at us and communicate. And to smile, I didn’t see anything like that at all... Well, perhaps only to the Germans or the British...
I immediately remember the reception in Naslada in Balchik - there was a completely different attitude, although this is a troika. They always smiled at us, and they always paid attention to us when we approached. In general, the atmosphere was completely different, warmer, or something.
Before leaving, I read a lot of reviews that the hotel was mostly Germans. And then there was a surprise when I arrived, I saw that half of the vacationers were Russian-speaking. There are a lot of Belarusians and Russians, and then there are Czechs, Germans, Poles and British. As it turned out later, in recent years, fewer and fewer Germans have been coming to this hotel every year.

Regarding the beach: it takes about 4 minutes to walk through the sand dunes. The road to the sea is paved with a bridge made of knocked down boards, and something like a thick maple is laid on top. But on September 15, the bar on the beach, which was the owner of this oilcloth, was closed and it was removed, as were the lights that illuminate the road to the beach at night. I had to walk on knocked down boards with large gaps. It was especially pitiful to look at mothers dragging strollers along these boards. The beach is large enough, but not very clean. It is especially dirty around when you go to the sea, along the boards: heaps of cigarette butts, pieces of paper, etc.
In general, I concluded that Sunny Beach is not my resort. It does not feel Bulgaria. I especially didn’t like the fact that there was one continuous market of Turkish junk around, ranging from underpants with elephants to jackets. You walk along the embankment, but you can’t see the sea because of the traders and cafes. Even the smell of the sea is not really felt. And the dirt around: papers, cigarette butts, bottles, etc. Especially "killed" round flower beds with benches on the embankment. Everything would be fine if it were not for the heaps of cigarette butts in flowers ((((
In general, I concluded that I would not go to Longoza again, and not to Sunny Beach either.