Terrible service, not worth the money

Written: 21 june 2018
Travel time: 1 — 31 august 2017
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 1.0
Cleanliness: 3.0
Food: 6.0
Amenities: 5.0
Terrible service. Wifi doesn't work at all. At the reception for this problem, they offer to buy a Bulgarian operator with traffic. Cleaning was not carried out at all, they only put toilet paper and took away the garbage. Shampoo and soap were not provided, money was demanded at our request. There will be money - there will be soap and shampoo, tips must be put. At the bar mixed in general as lucky. The cocktails were made disgusting, the bartenders absolutely did not want to work when you approached them - they twisted their faces and showed displeasure with their whole appearance, they constantly pretended that they did not understand either Russian or English, although it was written that they should understand. Unsanitary conditions were at times. On the sofas that are offered for sleeping, it is impossible to sleep, even more so together. Numbers as you wish. Food can more or less pull 4 *, but even 3.5 sooner. I really didn’t like the constant rudeness and the demand for money when we had an all-inclusive. I give tips when a person is hardworking and deserves it, and not when he does not fulfill his functional duties, and I will still run around asking them to do this for money. In general, there is clearly not 4 *, but in terms of service, not even 3 *. In general, I would give 3 * to the hotel, and separately to the service 1-2 *, because in fact I had to do everything myself, I have not seen such an attitude. Maybe he was good before, but now he's completely gone.
Translated automatically from Russian. View original