Marvel 4*– Reviews

32
Rating 3.810
based on
32 reviews
№89 in the hotel rating Sunny Beach
3.7 Rooms
2.7 Service
2.8 Cleanliness
2.9 Food
3.0 Amenities
The hotel is located in the northern part of the Sunny Beach resort, 3 km from the center of the resort and 100 m from the seashore. Built in 2004. The total area is 45,000 m2. The last renovation was made in 2010. The hotel is suitable for families.More →
аватар Popovych757
 •  traveled 4 months ago
Rating 1.0
I bought a ticket for 9 nights in the hope of getting a good rest, but it was not there! So the beginning of our vacation, the departure was from the city of Chernivtsi, the carrier VK-tour took us, buses from the last century and this is for 70 € per person! There is no toilet, the TV does not work, there is no Internet, it is not possible to charge the phone - but there is a boorish driver who all the time tried to plug headphones into non-working monitors, they were not allowed into the duty free, they were let out to the toilet only after 5 hours and where it was beneficial for drivers (toilets smelly and all paid but the drivers went for free). … More ▾ I bought a ticket for 9 nights in the hope of getting a good rest, but it was not there! So the beginning of our vacation, the departure was from the city of Chernivtsi, the carrier VK-tour took us, buses from the last century and this is for 70 € per person! There is no toilet, the TV does not work, there is no Internet, it is not possible to charge the phone - but there is a boorish driver who all the time tried to plug headphones into non-working monitors, they were not allowed into the duty free, they were let out to the toilet only after 5 hours and where it was beneficial for drivers (toilets smelly and all paid but the drivers went for free). The trip started at 14:00 brought us to Bulgaria to Marvel at 5 am. We arrived at the hotel, and there the view was a disaster - everywhere there was dirt, empty bottles, glasses, everything was sticky and dirty. Furniture with torn upholstery, an antediluvian hall that needs to be repaired a long time ago and does not correspond to reality!
The manager came and loudly told us that he would only communicate in Russian (they don’t like Ukrainians in Bulgaria), and whoever doesn’t understand is a moron and for morons he will speak English! We were immediately told - breakfast is not supposed to go where you want and look for your own food, they gave lunch Thank God and salted it at 14:00 in the afternoon, for a minute we drove for 18 hours by bus and sat in the hall from 5 in the morning, there is no concept of early settlement in the Bulgarians! She dragged the suitcases to the room herself, but the porter brought everything to the Croats, Moldovans and Romanians on a cart, the woman with the child gave 1 € in the hope that her suitcases would be taken - but the miracle did not happen!
The room was cleaned in a hurry, the floors in the bathroom were wet for Providence 9 nights we didn’t cut it, they never cleaned it, although the Moldovans, Romanians and Croats were cleaned every day! Shampoo and soap were brought once, there were no slippers, there was no hair dryer. The Marvel hotel opposes itself as 4 *.
We went to the administrator, they said when the room cleaning would come, he made a surprised look, they say, and that they didn’t clean it like that, as a result, at lunchtime, the Bulgarian woman, stunned with indignation, threw clean towels at us, and this is on the 4th day of our stay, she will pelisos to the question and change the bed and where she yelled the shampoo - uno they say once and that’s enough for you, in the company they promised us a view from the room for an extra charge, but we had a view of another hotel, a shady court and a piece of the sea, in front of the Marvel hotel there is a huge chic hotel with apparently at sea and at the same pricing policy as Marvel, but no one offered it to us! The dining room is small, dirty (there is a dirt exit), the food is tasteless, there is nothing special, every day the same thing, there was no fish, three types of fruit - apples, pears and nectarine, but when the Poles and Croats arrived, good sausage, grapes appeared , a pineapple.
While you are eating, a cart is driving around the hall and impudently bursts your plates there from under your nose. The staff is out of uniform and always dirty. At the bar, I can only mention those guys who worked at the bar in the dining room, this is the only plus, the guy who was at the pool at the bar just scoffed, poured one sip and that’s it, as if I poured from my pocket, all the cocktails that he made were just terrible bad taste! Territory - dirty, small, not well-groomed. The pool is like a lawn - does not match the photo! There is no place to change at the pool! There are no cabins on the beach either, all the beaches are municipal and dirty, an umbrella and a trestle bed are 12 levs and this is before lunch after dinner, pay again! Entertainment at the Marvel Hotel - zero! There is no music in the pool, there is no entertainment at all if you are with a child, this is hard labor for him. Mud and the Marvel Hotel are synonymous! They evicted us at 12 noon, they didn’t give us lunch, it’s good that they even gave us breakfast! Hotel Marvel - does not pull on 4 * in any way, this is a miserable hotel from the USSR.
The room was only cleaned when we moved out. The VK-tour was late for the stop from where they picked us up, although while we were waiting in the hall, other Carriers came right under the hotel and looked for their tourists, but we ran to the stop in the heat and waited there for another 30 minutes in the heat, the stops for the toilet were after 5 hours. VK-tour is the worst carrier in my life! And most importantly, the tour trip was sold to us Mega-tour st. Head office 178 Chernivtsi Manager Nelly, you liar!
аватар
 •  traveled 3 years ago
Rating 7.0
The food is not very good. On the beach - you must always take sunbeds in the morning, otherwise everything is busy and there are no places, in general, everything is very bad. There is no free parking, everywhere they take money for parking, although the site says that there is free parking for vacationers. … More ▾ The food is not very good. On the beach - you must always take sunbeds in the morning, otherwise everything is busy and there are no places, in general, everything is very bad. There is no free parking, everywhere they take money for parking, although the site says that there is free parking for vacationers.
аватар danyylmaximov
 •  traveled 5 years ago
Rating 2.0
Terrible service. Wifi doesn't work at all. At the reception for this problem, they offer to buy a Bulgarian operator with traffic. Cleaning was not carried out at all, they only put toilet paper and took away the garbage. Shampoo and soap were not provided, money was demanded at our request. There will be money - there will be soap and shampoo, tips must be put. … More ▾ Terrible service. Wifi doesn't work at all. At the reception for this problem, they offer to buy a Bulgarian operator with traffic. Cleaning was not carried out at all, they only put toilet paper and took away the garbage. Shampoo and soap were not provided, money was demanded at our request. There will be money - there will be soap and shampoo, tips must be put. At the bar mixed in general as lucky. The cocktails were made disgusting, the bartenders absolutely did not want to work when you approached them - they twisted their faces and showed displeasure with their whole appearance, they constantly pretended that they did not understand either Russian or English, although it was written that they should understand. Unsanitary conditions were at times. On the sofas that are offered for sleeping, it is impossible to sleep, even more so together. Numbers as you wish. Food can more or less pull 4 *, but even 3.5 sooner. I really didn’t like the constant rudeness and the demand for money when we had an all-inclusive. I give tips when a person is hardworking and deserves it, and not when he does not fulfill his functional duties, and I will still run around asking them to do this for money. In general, there is clearly not 4 *, but in terms of service, not even 3 *. In general, I would give 3 * to the hotel, and separately to the service 1-2 *, because in fact I had to do everything myself, I have not seen such an attitude. Maybe he was good before, but now he's completely gone.
аватар angelx
 •  traveled 6 years ago
Rating 10.0
I went with a friend in September from 13 to 20 September 2016. We chose the hotel for a long time. Reviews read and arrived) Hotel Marvel 4 * all inclusive. Met with a smile) Creeping to the sea for 2 minutes) I am very picky about food and was worried that I would stay hungry, as it usually happened in other hotels. … More ▾ I went with a friend in September from 13 to 20 September 2016. We chose the hotel for a long time. Reviews read and arrived) Hotel Marvel 4 * all inclusive. Met with a smile) Creeping to the sea for 2 minutes) I am very picky about food and was worried that I would stay hungry, as it usually happened in other hotels. Was very pleasantly surprised. They cooked delicious) We fed 5 times a day, a buffet....pork beef chicken fish. . . french fries puree vermicelli 2 types rice 2 types. . . cakes, ice cream, many kinds of vegetable salads, pancakes, yogurts, chocolate cream, sauces, cheeses, sausages, balyk ham, pizza, in short, you can talk for a long time. Drinks juices fanta cola coffee different teas. . . alcohol miscellaneous.... I am very pleased!!!!!!!!!!!!! It was delicious, thank you guys! The pool is clean with no chlorine smell. The room is clean, large with a sea view) The room was cleaned every day. Waiters, bartenders, staff are very pleasant and friendly. When they had dinner, they forgot the bag on the chair with documents and money, they had already eaten, they remembered after half an hour that they had forgotten. We came, and the waiter told us that our bag at the reception was taken safe and sound. Thank you very much for your generosity!!!!!! I'd love to come to Marvel even more. I liked everything !!!!! ))))))) There was one small minus - free Wi-Fi was barely pulling, and then only in the bar. But we solved this problem, bought a local card with the Internet and everything was fine)))). Marvel 4* recommend!! !
вид с нашего номера бассейн
аватар helenyefimova
My husband and I stayed at the Marvel Hotel in August 2015. We found ourselves in a very unpleasant situation, which ruined our holiday in Bulgaria - money was stolen from us at the reception. Arriving at the hotel, we were met by a hotel employee named Atanas, if I'm not mistaken in the name, he explained that yes, how with the settlement. … More ▾ My husband and I stayed at the Marvel Hotel in August 2015. We found ourselves in a very unpleasant situation, which ruined our holiday in Bulgaria - money was stolen from us at the reception.
Arriving at the hotel, we were met by a hotel employee named Atanas, if I'm not mistaken in the name, he explained that yes, how with the settlement. We rented a safe box for ourselves, put valuables there, gave him passports for registration, and in the confusion forgot that there was $ 300 in my husband’s passport, we were handed the key to the room, everything is fine, we laid out our things and went to rest satisfied by the sea .
When he returned the document to us, the money was no longer there, but, unfortunately, we noticed this only the next day (all this time the passport was in the hotel safe with other documents and the money simply could not fall out). We turned to reception with this problem, we didn’t want a showdown, and as an option, we suggested that perhaps this employee simply thought that he was given a tip, let him return this money. The girl, also an administrator, without even trying to hide her hostility, replied that this person had been working with her in the hotel for 6 years, had never stolen money, and even more so, could not think that they had been given a tip, t. to. no one gives them such big tips. To our request to call him and ask, she replied that she was not going to call now, because he worked at night and does not want to wake him up, and we should better check all our bags (all this was said with such a tone, as if we were personally accusing her of something and it immediately became clear that they were not going to find out or do anything) .
We contacted our guide, she tried to understand the situation, after which the hotel employee showed us the CCTV footage. On a black-and-white picture of not the best quality, of course, nothing came of it.
In the evening, we saw Atanas himself at the counter and tried to talk to him personally, he spoke reluctantly, constantly averted his eyes, made excuses, said that he needed to work, there was a tremor in his voice, but the man denied the theft, although he uttered a couple of phrases that made it clear that he took the money: "Why didn't you contact me right away, but only a day later? " . You know, when you go on vacation, for all-inclusive, you don’t take much money with you, and this money was practically the only one we had, and when it was stolen at the beginning of the holiday, and even the hotel employees, it didn’t bring us joy and happiness.
After talking with this "honest employee", we decided that the only thing we can do now is to make an entry in the hotel's book of comments and suggestions about this incident, so that the hotel management itself will deal with their subordinates and what was our surprise when reception we were told that there is none at all !! ! (before that, they specifically asked the guide if there were such magazines here, she said that every hotel has them and they are obliged to provide them). In the end, neither we nor the guide were given the book, they didn’t say the name of this Atanas, they say, because we will start writing reviews on the Internet with his name. They tried to be indignant (for the first time, I must say, and then they basically responded to aggression from the side of the same girl) and we were threatened with eviction from the hotel. And what do you think happened next?? ? In the evening they called us and said that if we don’t calm down and don’t apologize to the same girl, because we raised our voice at her and take her away from work, then we will simply be evicted tomorrow with the help of the police.... In the end, I also had to apologize, because for eviction, as the guide told us, in agreement with the owner of the hotel, they had every right, who, apparently, gave his consent without even listening to our point of view.
You know, it's good when the rest goes without incident, but if something happens, I want the hotel administration to at least try to do something to make the vacationers happy, and so their position in relation to tourists becomes completely clear - We are just money to them. They work only in their own interests, not even trying to pretend that our comfort is important to them.
Пляж
аватар Star_ka
 •  traveled 8 years ago
Rating 5.0
I'll start right away with the fact that the Marvel Hotel does not pull on 4 stars. This is a solid trio. The rooms are leaking toilets and faucets, huge cracks in the walls, no clothes dryers and herds of ants running around. And it is extremely unsafe to be on the balconies - the sides stagger, the windows are very weakly fixed. … More ▾ I'll start right away with the fact that the Marvel Hotel does not pull on 4 stars. This is a solid trio. The rooms are leaking toilets and faucets, huge cracks in the walls, no clothes dryers and herds of ants running around. And it is extremely unsafe to be on the balconies - the sides stagger, the windows are very weakly fixed....
Our holiday began with the wildest frustration. Having reached the reception at 10 pm, we (myself, my husband and son) happily waited for accommodation. A very helpful young man took our passports and gave us the keys to our room. He said "welcom" and we happily jumped to check in. Entering the room would have been wildly dumbfounded. Back in February, we paid for the reservation through a travel agency and booked a two-room apartment with a sea view!! ! And we are settled in a one-room suite with a view of... f * ny. At first we thought that the reception had accidentally made a mistake and went to report it. But what we heard horrified us..... We were told "there are no apartments...... they will be vacated only after 13 days. " We are shocked! What a 13. . . we came here for only 10 and how can there not be a room if we booked it well in advance. On this at the reception only shrugged. The next morning we went to argue with the marketing manager. I will immediately note that the Bulgarians are extremely cunning, dodgy people with a very dismissive attitude towards Russian-speaking tourists. We had already stopped talking calmly when we heard for the hundredth time that our number was not available. We already yelled at the whole hotel. We took out the brain of everyone who was there, both at the reception and the manager. As a result, we were told that in...... 3 days one apartment would be free and added "either so... or pack your things and go look for another hotel. " I had to live in a completely terrible room for 3 days..... it stank of dampness and sculls. On the balcony, the side rested on 2 bolts and staggered...... and we were on the 7th floor. A nightmare. Somehow, washing down with champagne, we lived for 3 days in this smelly room. After 3 days we went to knock out our apartment promised to us! and here it’s not without problems..... he again had to be knocked out with a fight and screams. But somehow it happened..... We got an apartment with a sea view. But in the room there was a lot of hair on the carpet, the drain in the bathroom was clogged with the hair of an obviously balding blonde, and therefore the water almost did not drain, and at the same time the toilet flowed all the time and the floor was flooded. And on the balcony herds of ants. Bedding and towels were changed frequently. But one more thing, the hotel, knowing that 3 people are occupied in this room, provided only 2 chairs and 2 glasses for the room. With a fight, I had to knock out the third. Taki lived the remaining 7 days. The rest was quite all good. And the pool at the hotel and the bar and the sea and the beach. And in the restaurant (we had all inclusive) the food was very tasty, somehow at home. Although of course this is no longer a restaurant, but a canteen. But that's not the point anymore. Something like this...... it seems that we had a good rest, after the "" war ", but the sediment remained. And I will not tell you that the Bulgarians did not want to provide us with written confirmation that we were provided with another number. After all, we later wanted to receive a refund from our travel agency on arrival of the difference in the cost of rooms. We had to go to the Bulgarian office ourselves to get a written confirmation, of course they gave it to us, but refused to put a stamp on it..... In general, 50/50..... and rested and pulled out all the nerves... .
табун муравьев на балконе
аватар
 •  traveled 9 years ago
Rating 9.0
liked the hotel very much. my family of 4 (two adults and two children) rested for the first time and were not disappointed in the slightest. the food is varied and very tasty, there were no queues. the room was cleaned every day. The staff always greeted with a smile (very polite). … More ▾ liked the hotel very much. my family of 4 (two adults and two children) rested for the first time and were not disappointed in the slightest. the food is varied and very tasty, there were no queues. the room was cleaned every day. The staff always greeted with a smile (very polite).
Review from — vOtpusk.ru
аватар faza62
 •  traveled 10 years ago
Rating 9.0
I really liked the rest in the hotel "Marvel" in Sunny Beach. We got a very nice room on the 9th floor with a sea view. The room is big. When the doors were closed, there was no noise from the streets. The air conditioning system worked great. Close to the sea. The food was good. Very varied food for both breakfast and dinner. … More ▾ I really liked the rest in the hotel "Marvel" in Sunny Beach. We got a very nice room on the 9th floor with a sea view. The room is big. When the doors were closed, there was no noise from the streets. The air conditioning system worked great. Close to the sea. The food was good. Very varied food for both breakfast and dinner. Only the road is terrible. 26 hours driving from Odessa
аватар
 •  traveled 10 years ago
Rating 7.0
There were two families - four adults and four children. There was enough food, fruits, ice cream too. A lot of attention to the Germans, but little to the Russians. Even children's animation in German and English, but not in Russian. In short, the animation is bad. There is no children's playground. In general everything is good. … More ▾ There were two families - four adults and four children. There was enough food, fruits, ice cream too. A lot of attention to the Germans, but little to the Russians. Even children's animation in German and English, but not in Russian. In short, the animation is bad. There is no children's playground. In general everything is good. Close to the sea and nice beach.
Review from — vOtpusk.ru
аватар tbegar
 •  traveled 10 years ago
Rating 9.0
We were in Bulgaria for the first time. The hotel was recommended by the travel agency. Very good location of the hotel, close to the sea. Also near the hotel there are many inexpensive, but with a good menu and restaurant service. There is a supermarket right next to the hotel. The hotel itself was a pleasant surprise, although before leaving I had read such reviews that I wanted to cancel the vouchers. … More ▾ We were in Bulgaria for the first time. The hotel was recommended by the travel agency. Very good location of the hotel, close to the sea. Also near the hotel there are many inexpensive, but with a good menu and restaurant service. There is a supermarket right next to the hotel. The hotel itself was a pleasant surprise, although before leaving I had read such reviews that I wanted to cancel the vouchers. Upon arrival, we were given rooms on the 7th floor, but since I do not use elevators, the room was changed to the first one. The rooms are large, clean, with panoramic windows, a balcony. Cleaned every day, changed towels and linen on time. We had breakfast and dinner, but next time I will take all inclusive. I don’t want to go to restaurants at lunchtime, in the heat. Diverse food!! ! Tables are always cleaned, dishes are clean. Breakfast from 8 to 10. Dinner from 18 to 21. At this time, go to the restaurant as many times as you like. You can take food with you. Tables are placed inside the restaurant and outside, near the pool. The pool is clean. The sunbeds near the pool were occupied at 4-5 in the morning, but this is only at first, because I read reviews. But then, when they came, they always found free places, only it happened in different places. We went to Bulgaria in our own car. One thing they did not take into account was that free parking right next to the hotel entrance had to be booked in advance. But also nothing. At 50-100 m. from the hotel there is municipal guarded parking for a moderate fee. The beach is right next to the hotel. The beach is clean, the sea is clean. I was very satisfied with the hotel. It fully corresponds to 4 stars.
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avatar 1602-07
Once again I welcome everyone. I have a question, is it necessary to bring soap / soap to this hotel? Will there be towels, including for the beach? Do I need to bring a baby potty / lining (baby 3 years old). You understand, you don’t want to drag a lot with you .... Before that, many times we were only in Turkey and Egypt, questions fell away by themselves. And yet, as I understand it, we will live behind another hotel, will it be possible to go to the beach through their lobby? ...Yes, and a question from the son-in-law), what drinks are included in the price, ass-t, quality of service? he is also very used to the Turkish coast, he says everything will be different in Bulgaria, they barely persuaded him to change his usual "Turkish" vacation this year Thank you all)))
7 years ago  •  2 subscribers 2 answers
avatar 1602-07
Good afternoon. Friends, tell me, please, or give your advice. In August we will be in Bulgaria, at the Marvel Hotel on Sat. There are 3 questions: 1. Do I need to buy euros at home, or can I go with rubles and change everything there? 2.If the main the amount is a credit card, will the ATM accept it? And in general, how is it with credit cards and debit cards? Is it possible to pay everywhere so as not to be driven with an exchange .. 3.Where is the best place to exchange near our hotel? Maybe in himself? Thank you in advance for your help.)
7 years ago  •  6 subscribers 6 answers
avatar dsgbcrb
We are going from 06/28/13 for 11 days.
10 years ago  •  8 subscribers 10 answers
avatar bilovollara
Interested in the question of the pool for adults in this hotel is immediately deep, or the depth gradually increases. I chose this hotel for the next trip with a child of 9 years old, who is making timid attempts to swim on his own.
10 years ago  •  4 subscribers 5 answers
avatar bas_ukr
Please tell me if 300 Є is enough for 7 days. This is for souvenirs, entertainment, maybe excursions. Meals are included in the hotel price. Thanks.
12 years ago  •  6 subscribers 17 answers
HOTEL EXPERTS
Attractions

Отель расположен в северной части курорта Солнечный берег, в 3 км от центра курорта и в 100 м от морского берега. Построен в 2004 году. Общая площадь 45 000 м2. Последний ремонт сделан в 2010 году. Отель подойдет для семейного отдыха.

Location Расстояние от отеля до аэропорта Бургаса составляет 28,8 км.
Beach
  • 2nd line
  • city beach
  • sand beach
In a hotel

К услугам гостей открытая терраса. Wi-Fi предоставляется в общественных зонах бесплатно. Стойка регистрации работает круглосуточно. Есть камера хранения багажа. Предоставляются услуги по глаженью одежды. По запросу еда и напитки доставляются в номер. На территории есть магазины. Оборудованы места для курения.

  • restaurant
  • cafe/bar
  • open pool
  • conference/banquet room
  • car hire
  • safe
  • free Wi-fi
  • elevator
  • laundry
  • hairdresser/beauty salon
  • doctor
  • non-smoking rooms
  • currency exchange
  • payment by credit cards
For kids Детский буфет.
  • kiddie pool
  • kids club
  • crib  FREE 
Entertainment and sports Дартс.
  • sauna / bath / hammam
  • billiards
  • table tennis
  • gym
  • animation
Description of rooms

Отель предлагает 373 комфортабельных номера: Standard, Studio, Apartment.

  • bath / shower
  • hair dryer
  • mini bar $
  • air conditioner
  • cable/satellite TV
  • phone
  • internet wi-fi $
  • balcony/terrace
The address Zona Sever, 8240 Солнечный берег, Болгария
Phones: тел.: +359 554 22 817 факс: +359 554 22 815
Website: Marvel
FAQ
Какой пляж у отеля?
Отель располагается на 2-й пляжной линии. Рядом с отелем находится городской песчаный пляж.
Какие развлечения есть в отеле?
Отель предоставляет услуги сауны / бани / хаммам. . Вы можете прекрасно провести время за игрой в бильярд, настольный теннис. Для поддержания хорошей физической формы отель предлагает посетить тренажерный зал. О том чтобы Вы ни минуты не скучали позаботится анимация.
Какие возможности для детей есть в отеле?
Отель располагает детским бассейном с небольшой глубиной. Чтобы взрослые могли отдохнуть, детей каждый день развлекает детский клуб.