Theft

Written: 3 july 2023
Travel time: 25 june — 2 july 2023
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 2.0
Cleanliness: 1.0
Food: 3.0
Amenities: 5.0
I am writing a review in Russian so that more people can watch or read it.
I am leaving a negative review because the hotel absolutely does not correspond to what it claims, neither in the photos nor in the text. If you are not the owner of apartments in this club, do not expect special friendly treatment.
So let's start:
1. Settlement. There is no early, even for an additional fee. We arrived at 7:15. For me with a small child, who traveled for a day by bus (yes, we now have no other options because of the war), it was a complete disappointment not to get the usual service in the form of breakfast (at least a sandwich and tea from the road), luggage placement (offered a separate room , which can be entered by anyone around 11:00 o'clock).
2. More fun.

Room: a huge bed, a TV stand opposite, it’s quite difficult to get between them to the balcony (I’ll notice, it’s miniature), a narrow closet with pillows and blankets - you won’t be able to put things there, there are no coat hangers in the room. You will walk in crumpled clothes or run to the reception for an iron (I can’t imagine where to iron).
There is a small kitchen - absolutely useless, no kettle, stove.
Refrigerator - thanks to the hotel there.
3. Cleaning. It is practically non-existent, except for the replacement of towels. For a week, and even before our arrival, no one cleaned under the bed (secular dust).
Separately, I will say about the cleaning staff (I had to beg separately to do something in the room), and moreover, the cleaner who cleaned the room stole a skirt from the room.
When I contacted the administration, they didn’t apologize to me, but they said that they weren’t sure that the cleaning lady had committed the theft. That is, I, as a client, most likely stole a thing from myself.
Anyone enters the room. Trust 0. There are no cameras to track. And the client is to blame.
4. Breakfast has not changed much in a week (cheeses, sausages, tomatoes, cucumbers, eggs, bacon), buckwheat porridge has appeared for the last two days. Once a week there were seafood (mussels). A bunch of cookies, monotonous pastries, fruits (apples, watermelon, peaches, nectarines). There is no real coffee anywhere. Pool bar: soda diluted with syrup.
The dishes in the restaurant are dirty and chipped

If it were not for the children's event, which we came to, we would have behaved differently. Not only this review would be a reaction.
Translated automatically from Russian. View original