• traveled 9 months ago
Let me start with the fact that the hotel does not live up to its 4 stars, and it is not about the territory and food (this is the only thing that was good all the time). It all started when we were accommodated in the wrong room that we booked with a total area of no more than 15 m2 with one double bed, and it was for me and two children aged 14 and 7.
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Let me start with the fact that the hotel does not live up to its 4 stars, and it is not about the territory and food (this is the only thing that was good all the time). It all started when we were accommodated in the wrong room that we booked with a total area of no more than 15 m2 with one double bed, and it was for me and two children aged 14 and 7. When I asked the reception for an explanation, because we should have a larger room with a divan, they told me that they could not do anything, because they were 100% occupied. All they can do is bring a shell. When we returned to the room at 8 p. m. , there was indeed a folding bed, which we barely unfolded ourselves, and it turned out that not even a pillow for the child was included in the bed set. The phone is in the beauty room, so I had to go to the reception again to "ask" for a pillow. The other day, when I approached the manager of the hotel to ask when we would be moved, she answered with such an expression on her face as if I was taking her personal number.
The new room was really bigger and that's why we agreed to move, to which I was told to pack things immediately because people are moving into this room, and we will be given a new one after 2 p. m. , that is, again with things in the storage room...
The new room was on the minus first floor, so there was heavy air and a musty smell, but it wasn't the worst it could be. There were 3 lamps in the room, only one was lit, the one near the bathroom, so we lived in semi-darkness for a week. The door in the shower fell off, once it was left in the hands of a child, fortunately it did not break or hurt, the towel holder fell off from the weight of the towel, there is always a puddle in the middle of the bathtub because of the leaking toilet. I will attach a photo so that you can make sure of this. At my request to do something with the light and door to the shower, they sent a worker for the second time, who removed the shade and said that he would fix everything tomorrow, but he did not come for 5 days.
Given how the hotel management reacts to customer comments, I no longer approached them, and silently "tortured" our vacation. Therefore, the conclusion, the hotel is terrible and I would not recommend it to anyone, the pools, the water park are beautiful, the territory is well-kept, the food is very tasty (the chef is great and probably draws everyone with good reviews), the staff and rooms are 2 stars at most
The new room was really bigger and that's why we agreed to move, to which I was told to pack things immediately because people are moving into this room, and we will be given a new one after 2 p. m. , that is, again with things in the storage room...
The new room was on the minus first floor, so there was heavy air and a musty smell, but it wasn't the worst it could be. There were 3 lamps in the room, only one was lit, the one near the bathroom, so we lived in semi-darkness for a week. The door in the shower fell off, once it was left in the hands of a child, fortunately it did not break or hurt, the towel holder fell off from the weight of the towel, there is always a puddle in the middle of the bathtub because of the leaking toilet. I will attach a photo so that you can make sure of this. At my request to do something with the light and door to the shower, they sent a worker for the second time, who removed the shade and said that he would fix everything tomorrow, but he did not come for 5 days.
Given how the hotel management reacts to customer comments, I no longer approached them, and silently "tortured" our vacation. Therefore, the conclusion, the hotel is terrible and I would not recommend it to anyone, the pools, the water park are beautiful, the territory is well-kept, the food is very tasty (the chef is great and probably draws everyone with good reviews), the staff and rooms are 2 stars at most
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I am writing a review in Russian so that more people can watch or read it. I am leaving a negative review because the hotel absolutely does not correspond to what it claims, neither in the photos nor in the text. If you are not the owner of apartments in this club, do not expect special friendly treatment. So let's start: 1.
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I am writing a review in Russian so that more people can watch or read it.
I am leaving a negative review because the hotel absolutely does not correspond to what it claims, neither in the photos nor in the text. If you are not the owner of apartments in this club, do not expect special friendly treatment.
So let's start:
1. Settlement. There is no early, even for an additional fee. We arrived at 7:15. For me with a small child, who traveled for a day by bus (yes, we now have no other options because of the war), it was a complete disappointment not to get the usual service in the form of breakfast (at least a sandwich and tea from the road), luggage placement (offered a separate room , which can be entered by anyone around 11:00 o'clock).
2. More fun.
Room: a huge bed, a TV stand opposite, it’s quite difficult to get between them to the balcony (I’ll notice, it’s miniature), a narrow closet with pillows and blankets - you won’t be able to put things there, there are no coat hangers in the room. You will walk in crumpled clothes or run to the reception for an iron (I can’t imagine where to iron).
There is a small kitchen - absolutely useless, no kettle, stove.
Refrigerator - thanks to the hotel there.
3. Cleaning. It is practically non-existent, except for the replacement of towels. For a week, and even before our arrival, no one cleaned under the bed (secular dust).
Separately, I will say about the cleaning staff (I had to beg separately to do something in the room), and moreover, the cleaner who cleaned the room stole a skirt from the room.
When I contacted the administration, they didn’t apologize to me, but they said that they weren’t sure that the cleaning lady had committed the theft. That is, I, as a client, most likely stole a thing from myself.
Anyone enters the room. Trust 0. There are no cameras to track. And the client is to blame.
4. Breakfast has not changed much in a week (cheeses, sausages, tomatoes, cucumbers, eggs, bacon), buckwheat porridge has appeared for the last two days. Once a week there were seafood (mussels). A bunch of cookies, monotonous pastries, fruits (apples, watermelon, peaches, nectarines). There is no real coffee anywhere. Pool bar: soda diluted with syrup.
The dishes in the restaurant are dirty and chipped
If it were not for the children's event, which we came to, we would have behaved differently. Not only this review would be a reaction.
I am leaving a negative review because the hotel absolutely does not correspond to what it claims, neither in the photos nor in the text. If you are not the owner of apartments in this club, do not expect special friendly treatment.
So let's start:
1. Settlement. There is no early, even for an additional fee. We arrived at 7:15. For me with a small child, who traveled for a day by bus (yes, we now have no other options because of the war), it was a complete disappointment not to get the usual service in the form of breakfast (at least a sandwich and tea from the road), luggage placement (offered a separate room , which can be entered by anyone around 11:00 o'clock).
2. More fun.
Room: a huge bed, a TV stand opposite, it’s quite difficult to get between them to the balcony (I’ll notice, it’s miniature), a narrow closet with pillows and blankets - you won’t be able to put things there, there are no coat hangers in the room. You will walk in crumpled clothes or run to the reception for an iron (I can’t imagine where to iron).
There is a small kitchen - absolutely useless, no kettle, stove.
Refrigerator - thanks to the hotel there.
3. Cleaning. It is practically non-existent, except for the replacement of towels. For a week, and even before our arrival, no one cleaned under the bed (secular dust).
Separately, I will say about the cleaning staff (I had to beg separately to do something in the room), and moreover, the cleaner who cleaned the room stole a skirt from the room.
When I contacted the administration, they didn’t apologize to me, but they said that they weren’t sure that the cleaning lady had committed the theft. That is, I, as a client, most likely stole a thing from myself.
Anyone enters the room. Trust 0. There are no cameras to track. And the client is to blame.
4. Breakfast has not changed much in a week (cheeses, sausages, tomatoes, cucumbers, eggs, bacon), buckwheat porridge has appeared for the last two days. Once a week there were seafood (mussels). A bunch of cookies, monotonous pastries, fruits (apples, watermelon, peaches, nectarines). There is no real coffee anywhere. Pool bar: soda diluted with syrup.
The dishes in the restaurant are dirty and chipped
If it were not for the children's event, which we came to, we would have behaved differently. Not only this review would be a reaction.
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We went at the end of the season. arrived earlier than expected. Check-in at the hotel from 14:00, and we were settled at 04:00 in the morning. The rooms are large and clean. The air conditioner and dryer were broken. We went to the reception and said about the breakdown, the boy came within 10 minutes, fixed everything and replaced the dryer.
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We went at the end of the season. arrived earlier than expected. Check-in at the hotel from 14:00, and we were settled at 04:00 in the morning. The rooms are large and clean.
The air conditioner and dryer were broken. We went to the reception and said about the breakdown, the boy came within 10 minutes, fixed everything and replaced the dryer. They cleaned every day, of course, not a general cleaning, but they washed the floor, changed the towels, changed the bedding every 3 days, there was already an excess of toilet paper, they brought it every day, regardless of whether we still had it or not. So not everywhere is cleaned.
According to the comments above, where they wrote that they were stealing. Maybe they're out of luck. Our things lay just in front of our eyes and no one took anything.
The food is good, everything is enough for everyone. They always bring something that would be enough for everyone. The dining room is small though, but it's not a problem not everyone goes at the same time.
Vili's girlfriend works at the bar. Very positive and energetic. It was a pleasure to communicate with her.
To the sea the truth is 700 meters somewhere. Walk not far directly. We arrived in a large group, with children we walked for about 10 minutes. The children liked everything. And who does not want to go there is a delivery every hour.
The territory is large, green, clean, two pools.
There is a bus stop right next to the hotel. You can go to Nessebar or Burgas for a walk.
In general, everyone was happy with the rest, and did not want to leave. This year we are going there, only in June.
And those who are looking for flaws in everything will find them even in the best 5 * hotel.
The air conditioner and dryer were broken. We went to the reception and said about the breakdown, the boy came within 10 minutes, fixed everything and replaced the dryer. They cleaned every day, of course, not a general cleaning, but they washed the floor, changed the towels, changed the bedding every 3 days, there was already an excess of toilet paper, they brought it every day, regardless of whether we still had it or not. So not everywhere is cleaned.
According to the comments above, where they wrote that they were stealing. Maybe they're out of luck. Our things lay just in front of our eyes and no one took anything.
The food is good, everything is enough for everyone. They always bring something that would be enough for everyone. The dining room is small though, but it's not a problem not everyone goes at the same time.
Vili's girlfriend works at the bar. Very positive and energetic. It was a pleasure to communicate with her.
To the sea the truth is 700 meters somewhere. Walk not far directly. We arrived in a large group, with children we walked for about 10 minutes. The children liked everything. And who does not want to go there is a delivery every hour.
The territory is large, green, clean, two pools.
There is a bus stop right next to the hotel. You can go to Nessebar or Burgas for a walk.
In general, everyone was happy with the rest, and did not want to leave. This year we are going there, only in June.
And those who are looking for flaws in everything will find them even in the best 5 * hotel.
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• 8
As a family, we were supposed to check into the Tarsis Hotel on August 15.2019. We purchased a ticket at a local travel agency. We were supposed to be accommodated in a 2-room apartment. We were 3 adults and 2 children, one of whom was 2 years old. Upon arrival, we are rudely, without explanation, told that there are no available rooms! And put before the fact that we will live in a 3-star hotel called Avalon! Oh wow! I mean I pay for 4 stars and a 2-room apartment, but they put me in the hell knows where! They are not even going to recalculate the money! After a while, a Bulgarian tour operator arrives and they, together with this hotel, are supposedly thinking where to settle us.
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As a family, we were supposed to check into the Tarsis Hotel on August 15.2019. We purchased a ticket at a local travel agency. We were supposed to be accommodated in a 2-room apartment. We were 3 adults and 2 children, one of whom was 2 years old.
Upon arrival, we are rudely, without explanation, told that there are no available rooms! And put before the fact that we will live in a 3-star hotel called Avalon! Oh wow! I mean I pay for 4 stars and a 2-room apartment, but they put me in the hell knows where! They are not even going to recalculate the money!
After a while, a Bulgarian tour operator arrives and they, together with this hotel, are supposedly thinking where to settle us. So they searched from 14.30 to 19.00. They apparently hoped that we would get tired of waiting and eventually agree to anything! But they weren't attacked! I started making videos about how this hotel treats tourists. During the shooting, we were approached by 2 other families who said that they did the same to them!
So it's a well thought out plan. These families were placed in the Avalon Hotel and allowed to eat in Tarsis! These hotels are not close to each other at all!
And I started filming the story of the family, how they were also fooled. The staff saw this, got scared, called the security! Then the tour operator comes out and said that they will return the money to us! In the end, it’s good that we arrived in our car, and not by bus. We found an apartment for ourselves (although we had to cook it ourselves! ). That's how "successfully" we rested in the summer of 2019!
Upon arrival, we are rudely, without explanation, told that there are no available rooms! And put before the fact that we will live in a 3-star hotel called Avalon! Oh wow! I mean I pay for 4 stars and a 2-room apartment, but they put me in the hell knows where! They are not even going to recalculate the money!
After a while, a Bulgarian tour operator arrives and they, together with this hotel, are supposedly thinking where to settle us. So they searched from 14.30 to 19.00. They apparently hoped that we would get tired of waiting and eventually agree to anything! But they weren't attacked! I started making videos about how this hotel treats tourists. During the shooting, we were approached by 2 other families who said that they did the same to them!
So it's a well thought out plan. These families were placed in the Avalon Hotel and allowed to eat in Tarsis! These hotels are not close to each other at all!
And I started filming the story of the family, how they were also fooled. The staff saw this, got scared, called the security! Then the tour operator comes out and said that they will return the money to us! In the end, it’s good that we arrived in our car, and not by bus. We found an apartment for ourselves (although we had to cook it ourselves! ). That's how "successfully" we rested in the summer of 2019!
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• 16
• traveled 5 years ago
Rested in this hotel in June, I am a wife and a child. Nice, large, fairly beautiful area with two swimming pools and a playground. To the sea to go 10-12 minutes, you can take a minibus from the hotel every hour from 9 to 16, there and back! A good restaurant, quite varied and tasty food, but over time everything becomes boring.
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Rested in this hotel in June, I am a wife and a child. Nice, large, fairly beautiful area with two swimming pools and a playground. To the sea to go 10-12 minutes, you can take a minibus from the hotel every hour from 9 to 16, there and back!
A good restaurant, quite varied and tasty food, but over time everything becomes boring.
Fruits, vegetables, ice cream, other sweets, salads, 2 types of soups for lunch and dinner - different, a couple of types of meat, a hot grill - sausages, fillets, eggs, pancakes, waffles, donuts, etc. , in general, everything corresponds to that the price that was paid, but there is one big minus, namely the cleaning of the rooms and the cleaners themselves, in the form of Romanians who walk around the hotel in the morning in a group, smoke, everything is in gold, like gypsies in the market, instead of each cleaning their own room, this can not be called cleaning for a 4 star hotel at all!
Cleaning comes down to the fact that a cleaner comes with a bucket of dirty water and a mop, washed the floor with dirty water and goes, forget that they will make your bed or wipe the dust, tubes of cosmetics are given only upon check-in, you need to ask for a change of towels every time at the reception, too the most important thing is to put toilet paper, but the most important thing is that these cleaners steal money and things, we lived in room NA310, on the second day of our vacation she stole 50 euros, 20 lev and earrings from my wife, and they look very carefully for money and jewelry and take little by little, after a while, the wife's parents arrived, were settled in room 3A06 and 100 $ were stolen from them, and other vacationers talked about the theft of money from them, mainly at lunchtime, we turned to the administrator Emilia and to the owner of the hotel that was resting at that time, at the first theft, we were told that they had fired the cleaner who cleaned us that day, at the second they called the police, but without result, although we had a camera in the corridor near room NA310 and we could easy to determine who stole
! Special thanks to Lyudmila, if I'm not mistaken, who goes out to clean in the evening, she really cleans, after the theft, we forbade cleaning our room, except for Lyudmila! This is how things are with housekeeping, you can see such a policy of the owner of the hotel, pay a small salary, but turn a blind eye to theft! Be sure to take the safe!
A good restaurant, quite varied and tasty food, but over time everything becomes boring.
Fruits, vegetables, ice cream, other sweets, salads, 2 types of soups for lunch and dinner - different, a couple of types of meat, a hot grill - sausages, fillets, eggs, pancakes, waffles, donuts, etc. , in general, everything corresponds to that the price that was paid, but there is one big minus, namely the cleaning of the rooms and the cleaners themselves, in the form of Romanians who walk around the hotel in the morning in a group, smoke, everything is in gold, like gypsies in the market, instead of each cleaning their own room, this can not be called cleaning for a 4 star hotel at all!
Cleaning comes down to the fact that a cleaner comes with a bucket of dirty water and a mop, washed the floor with dirty water and goes, forget that they will make your bed or wipe the dust, tubes of cosmetics are given only upon check-in, you need to ask for a change of towels every time at the reception, too the most important thing is to put toilet paper, but the most important thing is that these cleaners steal money and things, we lived in room NA310, on the second day of our vacation she stole 50 euros, 20 lev and earrings from my wife, and they look very carefully for money and jewelry and take little by little, after a while, the wife's parents arrived, were settled in room 3A06 and 100 $ were stolen from them, and other vacationers talked about the theft of money from them, mainly at lunchtime, we turned to the administrator Emilia and to the owner of the hotel that was resting at that time, at the first theft, we were told that they had fired the cleaner who cleaned us that day, at the second they called the police, but without result, although we had a camera in the corridor near room NA310 and we could easy to determine who stole
! Special thanks to Lyudmila, if I'm not mistaken, who goes out to clean in the evening, she really cleans, after the theft, we forbade cleaning our room, except for Lyudmila! This is how things are with housekeeping, you can see such a policy of the owner of the hotel, pay a small salary, but turn a blind eye to theft! Be sure to take the safe!
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• 9
Nice, large, fairly beautiful area with two swimming pools and a playground. Nice restaurant with good variety and tasty food. Fruits, vegetables, ice cream, other sweets, salads, 2 types of soups for lunch and dinner - different, a couple of types of meat, hot grill - sausages, fillets, eggs, pancakes, waffles, donuts, etc.
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Nice, large, fairly beautiful area with two swimming pools and a playground.
Nice restaurant with good variety and tasty food.
Fruits, vegetables, ice cream, other sweets, salads, 2 types of soups for lunch and dinner - different, a couple of types of meat, hot grill - sausages, fillets, eggs, pancakes, waffles, donuts, etc.
Of the minuses - och. Poor wi-fi in the room
Pts. unobtrusive housekeeping service, animators do not finish a little - aqua aerobics - movements only with hands, the same dances every day for children, and so on.
In general, the staff is friendly and pleasant.
Nice restaurant with good variety and tasty food.
Fruits, vegetables, ice cream, other sweets, salads, 2 types of soups for lunch and dinner - different, a couple of types of meat, hot grill - sausages, fillets, eggs, pancakes, waffles, donuts, etc.
Of the minuses - och. Poor wi-fi in the room
Pts. unobtrusive housekeeping service, animators do not finish a little - aqua aerobics - movements only with hands, the same dances every day for children, and so on.
In general, the staff is friendly and pleasant.
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• 4
Check-in, despite the peak season, went quickly, the rooms are not bad, the restaurant is crowded like everywhere else, about 700 meters to the sea, as described, about 700 meters, the food is good, on the beach, as in all of Bulgaria, umbrellas and sunbeds are paid, in general, everything is great for this price category.
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Check-in, despite the peak season, went quickly, the rooms are not bad, the restaurant is crowded like everywhere else, about 700 meters to the sea, as described, about 700 meters, the food is good, on the beach, as in all of Bulgaria, umbrellas and sunbeds are paid, in general, everything is great for this price category.
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• 14
Rested from June 6.2018 8 days. At first we stopped in joyful, nothing embarrassed, but every day the impression just fell below the plinth. We arrived when the tourists were just opening the season, empty tables, a lot of food - beauty. And then the guests began to call in - and the food was not enough! A tin of terrible dreams began - dried morning pasta for dinner, yesterday's rice mixed with dinner vegetables already for dinner as a risotto, control of the amount of bread you ate, dirty plates and the absence of forks and spoons, eternal shortage of coffee in the machine, water in the cooler from- under the tap.
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Rested from June 6.2018 8 days. At first we stopped in joyful, nothing embarrassed, but every day the impression just fell below the plinth. We arrived when the tourists were just opening the season, empty tables, a lot of food - beauty. And then the guests began to call in - and the food was not enough! A tin of terrible dreams began - dried morning pasta for dinner, yesterday's rice mixed with dinner vegetables already for dinner as a risotto, control of the amount of bread you ate, dirty plates and the absence of forks and spoons, eternal shortage of coffee in the machine, water in the cooler from- under the tap. OK. . . thank you for having a store nearby. Everything in the room is broken. At the same time, the repair would take 3 seconds, I wanted to buy glue myself and glue everything and fix it. Kids club is a broken and killed tent with a couple of tables, 1 ball and non-drawing felt-tip pens. Animation - it is clear that the guys are always swollen, sleepy, poorly speaking in any language. At the end of our vacation, they took a girl, but she is just as captive as the rest. Far from the sea, difficult to walk with children. But even this did not make us sad, although, in my opinion, with such competition now, we must keep ourselves at the level. On the last day, we discovered that children's toys had been stolen from the room. Why was it stolen? Because toys. They bought it for the children at the airport, on purpose, and so that the children would not lose it, they put the toys in a suitcase, the suitcase in the closet. The children did not stick their nose into this closet all week, and we would not have allowed them to take such toys out of the room. . . and the toys were gone))) of course, the administration made round eyes and said that this could not be. But we did not expect another answer. Just very embarrassing. Therefore, the hotel pulls on 2-ku, no more. We didn’t want much, but here we even remained in the red)))
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• 30
Rested from June 3 in this hotel, more than a week. I agree with the previous review about the food. There was always enough food, brought. It is clear that there will not be enough for everyone at once, the containers are not rubber, but there are a lot of people. The only problem was the lack of seats in the restaurant.
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Rested from June 3 in this hotel, more than a week. I agree with the previous review about the food. There was always enough food, brought. It is clear that there will not be enough for everyone at once, the containers are not rubber, but there are a lot of people. The only problem was the lack of seats in the restaurant. It wouldn't hurt to add an extra room.
About the animators, it’s not at all clear, where are the swells. Good guys. Our child could not be pulled away from one of them. I didn't even feel comfortable. It was his best friend who was there. Thanks to him, we miss him : )) And they speak both English and Russian. It was enough. The kids always had something to do. The territory is very beautiful, well-groomed. The room was good, I was pleased with the pressure of the water, which is not everywhere on the sea can be observed. View from the balcony to the fountains, beautiful of course. We went to the sea for about 15 minutes at a walking pace (with children 8 and 5 years old). Walking is just what you need.
There were of course both pros and cons, but I think ideally nowhere happens. The main thing is the aftertaste, and it remains such that you want to return here. Rest is not food, but the atmosphere in general.
About the animators, it’s not at all clear, where are the swells. Good guys. Our child could not be pulled away from one of them. I didn't even feel comfortable. It was his best friend who was there. Thanks to him, we miss him : )) And they speak both English and Russian. It was enough. The kids always had something to do. The territory is very beautiful, well-groomed. The room was good, I was pleased with the pressure of the water, which is not everywhere on the sea can be observed. View from the balcony to the fountains, beautiful of course. We went to the sea for about 15 minutes at a walking pace (with children 8 and 5 years old). Walking is just what you need.
There were of course both pros and cons, but I think ideally nowhere happens. The main thing is the aftertaste, and it remains such that you want to return here. Rest is not food, but the atmosphere in general.
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• 20
