Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
1.0
Cleanliness:
4.0
Food:
1.0
Amenities:
4.0
We live in London and often go on holiday to Cyprus because my husband is Cypriot. We often go to Larnaca and look forward to having a good time, but our last visit to the Golden Bay Hotel in Larnaca terrified us. We paid the full amount for the hotel 3 months before our arrival. But when we arrived at the hotel at 11 pm, the unfriendly staff demanded our credit card with which we paid for the holiday, saying that they now have new rules. Serious organizations notify their clients in advance of the changes and not 3 days before arrival by email, which may not even be read. Our credit card expired at the end of June and the bank issued us a new one but from the same account. The card was not accepted by the staff and we were not given the keys to the room until we agreed to return the money paid for 3 months in advance to our new card and again withdraw the same amount from the new card. As a result of this stupid transaction, we were charged £.98 more than the cost of the hotel. Our complaint was ignored and we had to turn to lawyers. There were other incidents, such as more than an hour late at night, they could not get into their room because the lock broke. at the door. The restaurant served a very expensive shrimp dish and the avocado was completely black inside. All these unpleasant moments spoiled our and our friends' vacation.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Excellent hotel
- terrible impression
- the best hotel in Larnaca!
- Have a great rest!
- Doesn't qualify for 5 stars...
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