Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
1.0
Cleanliness:
5.0
Food:
10.0
Amenities:
1.0
We rested at the hotel from July 25 to August 8.
We arrived at the hotel at 12-30, the administrator registered us, but did not give the keys - she said that the rooms were not ready, and asked to wait until 14-00. Yes, we know that according to the rules of most hotels, check-in starts at 14-00, and tourists must vacate the rooms at 12, but this is the first time we have encountered this rule in this hotel.
When we were given the keys and allowed into our rooms, we were pleasantly surprised that we were given a Seaview even though we had a Cityview voucher.
The room has a hair dryer, a safe (20 euros for 14 days), paid air conditioning (did not use). Our room had a door to the next room, but the soundproofing is good - we didn't hear anything. When you turn on the light in the bathroom, the ventilation turns on, only it is so weak that the bathroom is always hot and very humid. In general, clean and tidy, we do not pay attention to minor flaws.
The use of the refrigerator in the hotel is chargeable. When we went down to the reception to rent a refrigerator, we were told that it costs 7 euros per day and will be free (the administrator looked somewhere in the magazines)... in 2 days (!!! ).
Breakfast is like everywhere else. Fine.
Dinners are something. Their chef is a future Michelin star! Really! The buffet itself is not very large, but everything that was offered there was simply impossible to resist. There was so much meat! . . And pork, and beef, and chicken. Very tasty, with fragrant sauces and mouth-watering side dishes, original salads and incomparable desserts. Even if you choose another hotel to stay, I recommend you go here for dinner (approx. 20 euros).
The waitresses are brisk, smiling and friendly. A couple of times I treated my daughter to ice cream.
At the reception we saw 3 administrators. Only one speaks Russian, Alika, it seems. There is also Joe. An eccentric elderly choleric with very fast speech, active gestures and those manners! I think that even native English speakers do not understand everything he says. We understood him only by individual words. Often chews gum or smokes at the exit to the pool (a couple of meters from the reception). Not shy in expressions, sometimes rude.
Aug 3, Saturday. It turned out that there were 11 of us such "Labyrinthians" in the hotel, incl. 2 children. After breakfast, we were invited to the reception, and Alika said that we had to pay another 50 euros or we had to leave the hotel at 11-40, because those 50 were yesterday's pay. We have paid. After that, we were told that today is the last day at this price - tomorrow we will have to pay 70 euros, and if we want to keep dinner, then another 22 euros. Total 92 euros per day.
When I asked where these prices come from, Alika said, “Well, my dear, August. ” We started asking questions:
- How much does Labyrinth pay for tourists - 50 euros;
- Why then should we pay 70 - because now you are private clients, as if you came from the street;
- Why from the street - we have a reservation for two weeks in advance - the hotel did not receive money for your stay;
- We are resting in Cyprus for the second week. Labyrinth to you that, till now has not paid for our stay? - Yes;
- Labyrinth pays with deferred payment? Daily? - Not;
- So where did you get the idea that our stay is not paid! Moreover, today is Saturday, a day off - you can’t even take a bank statement to confirm the absence of payment - This is a private hotel! The owner decides what to do!
From that day on, the maids stopped cleaning our rooms - they said that we were excluded from the lists. The waitresses are no longer friendly. Two ladies from our group were deprived of lunch, right during dinner they took away plates of food and cut off their bracelets.
4 August, Sunday In the morning we were told that we had time until 11-40 to either pay 70 euros for the day or leave the hotel. And three of them: a lady with a child and a young man, who arrived later than the others, must pay 450 and 350 euros respectively, i. е. fully pay for your entire voucher. The rest are tomorrow. We again demanded a bank statement in order to make sure that there was no payment. Alika said that NOBODY will show you ANYTHING. "Either you pay or I call the police. " We asked to invite the owner of the hotel, Alika said that he was very busy and could not come. We refused to pay, and defended those three. Alika left, called somewhere. And the owner of the hotel came to us, already from the 2nd floor of the hotel!
He swore, referred to the laws, according to which he can generally put us all out on the street without any talk, shouted at Alika, and cursed again. He threatened with the police - we agreed to it, and asked, together with the police, to invite our Consul and the press. He again yelled at Alika in Greek and said that today we all pay another 50, but only until tomorrow. Went back to the second floor.
August 5, Monday In the morning, when we all gathered to go to the Consulate of the Russian Federation, we were told that we should return by 11-20 and pay all our vouchers in full. In our particular case, this is 600 euros, plus the 100 that have already been paid.
When we arrived at the Consulate, it turned out that they heard about the Labyrinth and Orenburg Airlines somewhere from the news, but no one turned to them for help. We were listened to carefully. The consul said that they have no right to evict us as long as we have a hotel reservation. They took copies of our passports and sent our data to Tourist Assistance in order to organize our evacuation to Russia. The consul himself, for a long time, had telephone conversations with the owner of the hotel. The owner said that the stay of tourists in the hotel is paid to him by check, and now it is not known whether this check will be accepted or not. We again pointed out that many of us live in a hotel for 9-12 days, and we assume that our accommodation has been paid for a long time. The negotiations went on for a long time. After some time, the consul entered the office and said that the following agreements had been reached with the owner of the hotel:
1. The owner is waiting for us at the hotel reception, where he will provide us with documents confirming that the hotel has not been paid by our side.
2. Tourists will pay separately every day for 50 euros (breakfast dinner) until the moment of evacuation. No 70 euros and full payment of the voucher.
After 20-30 minutes we were at the hotel. The owner was not there. We were asked to wait 15 minutes. And lo and behold!! ! After 5 minutes, Alika simply told us that our stay at the hotel was fully Paid and returned the money to us! But still, those 3 tourists who arrived later were required to pay their entire voucher! We contacted the Consulate again. As a result, the Consul told the tourists not to pay a penny, packed their suitcases and waited for information. An hour later, the consulate placed them in a small cozy family hotel on the next street for 50 euros per day.
After all this, they did not even apologize to us. When, after all the clarifications, 2 ladies from our group asked to compensate for their dinners (with checks of 10 euros), the administrator angrily said that they should not contact her with such a trifle.
What else do I have to say. We had a chance to talk to Labyrinth tourists from other hotels in Paphos town. Only tourists from Kefalonissos paid for their voucher (450 euros, if I'm not mistaken), as they themselves said later, only because they had no one to consult with. And tourists from VENUS and DIONYSOS heard about problems with hotels only in the news. Their hotels not only did not disturb them, but they also said, they say, the unforeseen happened - we understand.
P. S. We take this opportunity to express our gratitude to the staff of the Consulate of the Russian Federation in Paphos for informational, legal, moral and just human support! Thanks!
We arrived at the hotel at 12-30, the administrator registered us, but did not give the keys - she said that the rooms were not ready, and asked to wait until 14-00. Yes, we know that according to the rules of most hotels, check-in starts at 14-00, and tourists must vacate the rooms at 12, but this is the first time we have encountered this rule in this hotel.
When we were given the keys and allowed into our rooms, we were pleasantly surprised that we were given a Seaview even though we had a Cityview voucher.
The room has a hair dryer, a safe (20 euros for 14 days), paid air conditioning (did not use). Our room had a door to the next room, but the soundproofing is good - we didn't hear anything. When you turn on the light in the bathroom, the ventilation turns on, only it is so weak that the bathroom is always hot and very humid. In general, clean and tidy, we do not pay attention to minor flaws.
The use of the refrigerator in the hotel is chargeable. When we went down to the reception to rent a refrigerator, we were told that it costs 7 euros per day and will be free (the administrator looked somewhere in the magazines)... in 2 days (!!! ).
Breakfast is like everywhere else. Fine.
Dinners are something. Their chef is a future Michelin star! Really! The buffet itself is not very large, but everything that was offered there was simply impossible to resist. There was so much meat! . . And pork, and beef, and chicken. Very tasty, with fragrant sauces and mouth-watering side dishes, original salads and incomparable desserts. Even if you choose another hotel to stay, I recommend you go here for dinner (approx. 20 euros).
The waitresses are brisk, smiling and friendly. A couple of times I treated my daughter to ice cream.
At the reception we saw 3 administrators. Only one speaks Russian, Alika, it seems. There is also Joe. An eccentric elderly choleric with very fast speech, active gestures and those manners! I think that even native English speakers do not understand everything he says. We understood him only by individual words. Often chews gum or smokes at the exit to the pool (a couple of meters from the reception). Not shy in expressions, sometimes rude.
Aug 3, Saturday. It turned out that there were 11 of us such "Labyrinthians" in the hotel, incl. 2 children. After breakfast, we were invited to the reception, and Alika said that we had to pay another 50 euros or we had to leave the hotel at 11-40, because those 50 were yesterday's pay. We have paid. After that, we were told that today is the last day at this price - tomorrow we will have to pay 70 euros, and if we want to keep dinner, then another 22 euros. Total 92 euros per day.
When I asked where these prices come from, Alika said, “Well, my dear, August. ” We started asking questions:
- How much does Labyrinth pay for tourists - 50 euros;
- Why then should we pay 70 - because now you are private clients, as if you came from the street;
- Why from the street - we have a reservation for two weeks in advance - the hotel did not receive money for your stay;
- We are resting in Cyprus for the second week. Labyrinth to you that, till now has not paid for our stay? - Yes;
- Labyrinth pays with deferred payment? Daily? - Not;
- So where did you get the idea that our stay is not paid! Moreover, today is Saturday, a day off - you can’t even take a bank statement to confirm the absence of payment - This is a private hotel! The owner decides what to do!
From that day on, the maids stopped cleaning our rooms - they said that we were excluded from the lists. The waitresses are no longer friendly. Two ladies from our group were deprived of lunch, right during dinner they took away plates of food and cut off their bracelets.
4 August, Sunday In the morning we were told that we had time until 11-40 to either pay 70 euros for the day or leave the hotel. And three of them: a lady with a child and a young man, who arrived later than the others, must pay 450 and 350 euros respectively, i. е. fully pay for your entire voucher. The rest are tomorrow. We again demanded a bank statement in order to make sure that there was no payment. Alika said that NOBODY will show you ANYTHING. "Either you pay or I call the police. " We asked to invite the owner of the hotel, Alika said that he was very busy and could not come. We refused to pay, and defended those three. Alika left, called somewhere. And the owner of the hotel came to us, already from the 2nd floor of the hotel!
He swore, referred to the laws, according to which he can generally put us all out on the street without any talk, shouted at Alika, and cursed again. He threatened with the police - we agreed to it, and asked, together with the police, to invite our Consul and the press. He again yelled at Alika in Greek and said that today we all pay another 50, but only until tomorrow. Went back to the second floor.
August 5, Monday In the morning, when we all gathered to go to the Consulate of the Russian Federation, we were told that we should return by 11-20 and pay all our vouchers in full. In our particular case, this is 600 euros, plus the 100 that have already been paid.
When we arrived at the Consulate, it turned out that they heard about the Labyrinth and Orenburg Airlines somewhere from the news, but no one turned to them for help. We were listened to carefully. The consul said that they have no right to evict us as long as we have a hotel reservation. They took copies of our passports and sent our data to Tourist Assistance in order to organize our evacuation to Russia. The consul himself, for a long time, had telephone conversations with the owner of the hotel. The owner said that the stay of tourists in the hotel is paid to him by check, and now it is not known whether this check will be accepted or not. We again pointed out that many of us live in a hotel for 9-12 days, and we assume that our accommodation has been paid for a long time. The negotiations went on for a long time. After some time, the consul entered the office and said that the following agreements had been reached with the owner of the hotel:
1. The owner is waiting for us at the hotel reception, where he will provide us with documents confirming that the hotel has not been paid by our side.
2. Tourists will pay separately every day for 50 euros (breakfast dinner) until the moment of evacuation. No 70 euros and full payment of the voucher.
After 20-30 minutes we were at the hotel. The owner was not there. We were asked to wait 15 minutes. And lo and behold!! ! After 5 minutes, Alika simply told us that our stay at the hotel was fully Paid and returned the money to us! But still, those 3 tourists who arrived later were required to pay their entire voucher! We contacted the Consulate again. As a result, the Consul told the tourists not to pay a penny, packed their suitcases and waited for information. An hour later, the consulate placed them in a small cozy family hotel on the next street for 50 euros per day.
After all this, they did not even apologize to us. When, after all the clarifications, 2 ladies from our group asked to compensate for their dinners (with checks of 10 euros), the administrator angrily said that they should not contact her with such a trifle.
What else do I have to say. We had a chance to talk to Labyrinth tourists from other hotels in Paphos town. Only tourists from Kefalonissos paid for their voucher (450 euros, if I'm not mistaken), as they themselves said later, only because they had no one to consult with. And tourists from VENUS and DIONYSOS heard about problems with hotels only in the news. Their hotels not only did not disturb them, but they also said, they say, the unforeseen happened - we understand.
P. S. We take this opportunity to express our gratitude to the staff of the Consulate of the Russian Federation in Paphos for informational, legal, moral and just human support! Thanks!
Translated automatically from Russian. View original
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