Worst holiday experience

Written: 3 august 2019
Travel time: 3 — 9 june 2019
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 1.0
We stayed with a group for a vacation. Tour operator Zeus Travel. They promised great conditions. We booked a more expensive room. The price for this room was quite expensive. When we arrived at the hotel, they tried to provide us with a regular room instead of the booked room. We spent about two hours at the reception trying to explain that we had booked another room and the photos of this room on the Internet were completely different. To which the staff answered us that we also look worse in the photographs than life. So the staff themselves do not deny that the official photos of the hotel cannot be trusted. The tour operator also did not help to resolve this issue. The room was dirty, it had not been renovated for twenty years. The walls are shabby and covered with mold. The furniture is very dirty, it is better not to turn on the air conditioner, because only dust comes from it. The hotel itself is also very dirty, in a small passage between the lobby and the old elevator you will be greeted by a strong smell of garbage. At breakfast in the hotel was the same picture. We couldn't even drink coffee because the coffee cups were coated with a brownish-yellow coating and looked like they hadn't been washed since purchase. I hope I will never be in this hotel again and I categorically do not advise anyone to spoil their vacation with such impressions.
Translated automatically from Russian. View original