Everything except the room and the staff is wonderful!

Written: 23 june 2021
Travel time: 9 — 17 june 2021
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 2.0
Cleanliness: 3.0
Food: 9.0
Amenities: 6.0
Territory - large enough, well-groomed
Pools - clean, different depths. One for "bikini" (Slavs), others for closed swimsuits (local), but if you were burned in the bikini pool and wanted to swim in a T-shirt, they were not allowed.
There are 2 beaches, one hotel has a pier and a rocky entry into the water, and literally after 10 meters the beach of the jasmine hotel with excellent sand entry into the water. Sun loungers are serviceable, there are a lot of umbrellas, there was enough space
Meals: quite varied, cooked deliciously, only breakfasts are boring. Good for the confectionery, not just a bunch of different biscuits, but interesting cookies, many types of baklava. Of the fruits were melons and oranges all the time and watermelons every other day.
The water park is good, great for kids.

The room is small, we were 2 + 1, they offered to deliver another bed, but then there would be almost no passage in the room, so we slept on two lorries. Safe and plumbing in the room working. The room was poorly cleaned when we checked in and the cleaner didn't clean it up. and for a chocolate bar, and for a dollar, and for two, he didn’t remove the word at all, made the beds, changed the water and that’s all. The room itself is tired, but the furniture is relatively new, there is a flat TV. but the channels are almost all Arabic. My daughter watched Masha and the Bear in Arabic and translated from memory to her friend).
There was a DR during this period in the hotel, they sat down at a decorated table, danced with tambourines and handed a cake to my daughter, instead of me, then to me, and immediately handed my friend a daddy with the words "leave it for tea", it was not very pleasant, they brought would be more imperceptible to my husband. We didn’t have money with us, we never took it for dinner, a friend only had 3 dollars of them and put them in. As they saw. flew up and began to collect everything from the table, although we had not finished eating yet. It was very unpleasant, it would be better not to congratulate at all.
And, of course, departure. We left for the airport very early, before breakfast. The guide said to sign up for dry rations. this is the first time, they usually prepared it themselves, well, ok, they came and signed up, 2 numbers 5 people. And how to leave, it turned out that there was no breakfast, there was not enough for 4 rooms, with grief in half we collected 2 dry rations for children, I don’t understand why I had to sign up at all, and without dry rations it was also not very comfortable, I had to wait for departure. to take food to the boat.
Minidisco is the worst. what I met, exactly 5 songs and 15 minutes, always the same, my daughter already asked me on the second day why it is so strange here.
In total, the main problem is the staff, and this is cleaning and accommodation, taking into account that the room is 2 + 1, and not just stuff it, and congratulations on the DR, and mini disco, and dry rations. This is my third time in Egypt and I have been in cheaper hotels, but I have not seen this.
Translated automatically from Russian. View original