полная шляпа - две или одна звезда full hat - two or one star

I stayed at this hotel from 20 to 28.10. 15g.
Impression:
1. They brought us at 5 am, the suitcases were at the counter - check-in at 14-00. Nowhere to change clothes - gave $ 10 at the reception - settled at 11 am. My wife and I changed clothes and went to the beach, the sea - to be honest, nothing like the Gulf of Finland - you have to go knee-deep for a kilometer.
Fortunately, you can somehow get on the sunbeds by the pool, the benefit of a beer rack every 30 meters (local rum, whiskey, tequila and gin - did not dare to drink).
2. Dining room - well, if a person has never been anywhere else - tolerable, monotonous food, queues for an omelette in the morning, a paper napkin - you have to beg from a peddler for forks, agree for 5 stars - an indicator.
3. Rooms - the furniture is old, in the shower instead of shampoo and gel - there is a bottle of liquid soap, an assortment of minibars - 2 bottles of water.
4.

Cleaners on the beach - appear when women settle on sunbeds, and they can scrape over the ear, depending on the number of women - next to whom they took a working position.
Well, yes, this is all nonsense - the main disadvantage is the meeting guides from anex tur.
The meeting with them takes place on the second day of arrival, where they will assure you - that they are the best - do not buy excursions from anyone - they will be with you from the beginning and are responsible for everything.
They are interested in you - until you pay money.
I bought 2 excursions to Luxor and Mahmia.
The guides will sell you local goods all the way - from silver, hibiscus, Bedouin ointments and other crap - then - on the way back they collect money - they just leave the bus.
And in mahmia - they magically organized:
In the morning, the transfer was delayed - although we should be the first to load (the hotel is the farthest - there is nowhere to go - the desert), then we got to the boat - which should take us to the island for 40 minutes, we waited for no one knows what - when they began to resent and demand checks for a refund - they gave the go-ahead to sail , a dinner with seafood was announced on the island - they gave pasta with chicken, then they took us to the atoll to dive, sunbathed for an hour and we were taken back on the boat.
They were brought to the island last, taken out first, and then it turns out that the transfer to the hotel was not ordered at all.
All those who were brought later dispersed - and we are still waiting for the magic from anex tur.
As a result, the local guide somehow agreed with the local carrier, who was carrying German tourists, they pushed us into this bus - we got to the hotel with sin in half.
The whole tour with was supposed to be from 7-40 to 15-30 (cost 100 dollars per person, since we were with my wife - we gave 10 dollars a discount), and from these 8 hours - almost 2 hours of waiting, and 2 hours in road.
And look at the response to the complaint:
SW. colleagues

Host response to your client's application:

“Good afternoon, dear colleagues.


Regarding your request, we inform you that a complaint from guests has been forwarded to our partners for consideration and the answer is as follows:

- the transfer was late due to the delay of guests from another hotel

- waiting before departure on the boat was also due to the delay of other guests

- lunch included fish, squid and chicken

- the transfer back to the hotel was a rented bus organized by Anex Tour

- the duration of the excursion corresponded to the excursion program.

Compensation is not provided. ”
If this answer persists, please refer the request to the Legal Department for review.

Best Regards,

Vera Kyuchyuk

Regional manager

Zastavskaya st. , 23, BC Aviator, 505 office

St. Petersburg, Russia

Tel. : (812.334 2.22

Fax. : (812.331 1.86

e-mail: s-p8@anextour. com

web: www. anextour. com